2/10 Terrible
jENNIFER, Colorado Springs
Travelled with family
12 Feb 2024
Disliked: Amenities, property conditions & facilities
incredibly disappointed in how they decide to close the pool/hot tub at the slightest dusting of snow. I read other negative reviews that the outdoor areas had been closed because of “icy” conditions so when we checked in, I confirmed that the outdoor area was open as we were traveling with kids and it was our number one reason for choosing this location. We were told it was open, however we tried to go out and there were locks on the gate. At this point, it was not snowing at all and we had gotten may be two or 3 inches of snow. We went to the front desk and were told that the pool has been closed because it was too dangerous and icy. I asked the girl at the front desk if she hadn’t even looked outside… But of course it wasn’t her that made the decision so I asked to talk to the person who did, which was a security guard. He told me that it was way too dangerous because of “the massive amount of snow.” I literally cannot make this up. I asked him if he had actually even gone out there before making this decision. There was no ice or snow around the pool or hot tub. I asked to talk to his superior. After half an hour, we got them to open the pool. Upon waking up the next day, the pool was again locked. We called down and we’re told it was too icy. It was literally sunny and 48° outside. I wish I could post pictures showing what it looked. Zero safety concerns. It makes no sense why they would do this…it’s Colorado, it snows.
jENNIFER
Stayed 1 night in Feb 2024