Staff lacked a bit of understanding about Christmas in London there were many more things open than we were told I totally appreciate the fact public transport wasn’t running on Xmas day however we did know that and were organised plus a lot more attractions were opened they were unaware of
The room was very clean, friendly staff, we were given the room in the sub-floor, with no lights and very small, we asked to change because it was so depressing! We were given a new room on the first floor with street view, and it was great ! A bit noisy because of the traffic but it was ok. The room was very clean, recently renovated, the bed is cheap, but we slept very well. The train station is five minutes walk behind the building, the location is very convenient. I’ll give five star for the service , location and price. Of course there are many other hotels around with higher service, but expect paying higher price .
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