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Grand Hyatt Chengdu

4.5 star property
Luxury hotel connected to a shopping centre in Chengdu with 8 restaurants

Photo gallery for Grand Hyatt Chengdu

Exterior
2 bars/lounges, cocktail bar
Indoor pool
8 restaurants, breakfast, lunch, dinner served; international cuisine
49-inch LED TV with satellite channels, TV, DVD player

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Spa
  • Breakfast available
  • Gym
The current price is AU$197
includes taxes & fees
4 July - 5 July

Explore the area

Map
No. 8 South Chunxi Road, Jinjiang District, Chengdu, Sichuan, 610021
  • Chengdu IFS
    ‪8 min walk‬
  • Taikoo Li Shopping Center
    ‪11 min walk‬
  • Tianfu Square
    ‪11 min walk‬
  • Chengdu (CTU-Shuangliu Intl.)
    ‪17 min drive‬

Room options

View all photos for Grand Deluxe Suite King

Minibar, in-room safe, desk, blackout curtains

Grand Deluxe Suite King

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Bed with Club Access

Minibar, in-room safe, desk, blackout curtains

1 King Bed with Club Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds with Club Access

Minibar, in-room safe, desk, blackout curtains

2 Twin Beds with Club Access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds (City View)

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds (City View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Deluxe Suite Twin

49-inch LED TV with satellite channels, TV, DVD player

Grand Deluxe Suite Twin

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
  • 80 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for 1 King Bed

Minibar, in-room safe, desk, blackout curtains

1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite King

Minibar, in-room safe, desk, blackout curtains

Grand Suite King

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 72 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Atrium View)

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed (Atrium View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Executive Suite

Minibar, in-room safe, desk, blackout curtains

Grand Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
  • 116 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, desk, blackout curtains

2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed (City View)

Room, 1 King Bed (City View)

Room, 1 King Bed (City View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Executive Suite

Minibar, in-room safe, desk, blackout curtains

Grand Executive Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Suite King

Minibar, in-room safe, desk, blackout curtains

Grand Suite King

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Bed

Minibar, in-room safe, desk, blackout curtains

1 King Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, desk, blackout curtains

2 Twin Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Connecting Suite (Twin+Grand Suite King)

Minibar, in-room safe, desk, blackout curtains

Family Connecting Suite (Twin+Grand Suite King)

  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 King Bed with Club Access

Minibar, in-room safe, desk, blackout curtains

1 King Bed with Club Access

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Beds with Club Access

Minibar, in-room safe, desk, blackout curtains

2 Twin Beds with Club Access

  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Suite Twin

Minibar, in-room safe, desk, blackout curtains

Grand Suite Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed Atrium View with Club Access

Minibar, in-room safe, desk, blackout curtains

1 King Bed Atrium View with Club Access

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Connecting Room (King+Twin)

Minibar, in-room safe, desk, blackout curtains

Family Connecting Room (King+Twin)

  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed

View all photos for Grand Hyatt Suite (Double Bed)

Minibar, in-room safe, desk, blackout curtains

Grand Hyatt Suite (Double Bed)

  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Suite

Minibar, in-room safe, desk, blackout curtains

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Egyptian Deity Wonderful Childlike Deluxe Suite

Minibar, in-room safe, desk, blackout curtains

Egyptian Deity Wonderful Childlike Deluxe Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Minibar, in-room safe, desk, blackout curtains

Presidential Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Beds City View

Minibar, in-room safe, desk, blackout curtains

2 Twin Beds City View

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed City View

Minibar, in-room safe, desk, blackout curtains

1 King Bed City View

  • Sleeps 2
  • 1 Queen Bed

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The Ritz-Carlton, Chengdu

Chengdu City Centre
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 329 reviews
The price is AU$197
includes taxes & fees
6 July - 7 July
The Ritz-Carlton, Chengdu

About the area

Chengdu

Grand Hyatt Chengdu places you in the centre of Chengdu, connected to a shopping centre and within just a 15-minute stroll of Taikoo Li Shopping Center and Chengdu IFS. Highlights at this luxury hotel include 8 restaurants, 2 bars/lounges and a full-service spa. .The restaurant, Grand Cafe, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Xi·Mi is the hotel's own cocktail bar. Enjoy the indoor swimming pool, 24-hour gym, Hot tub and sauna. 32292 square feet (3000 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4.5-property class Chengdu City Centre hotel include Tianfu Square and Sichuan Museum of Science and Technology.

What's nearby

  • Chengdu IFS - 8 min walk - 0.7 km
  • Taikoo Li Shopping Center - 11 min walk - 1.0 km
  • Tianfu Square - 11 min walk - 1.0 km
  • Wide and Narrow Alleys - 2 min drive - 2.1 km
  • People's Park - 2 min drive - 1.8 km

Getting around

  • Chunxi Road Station - 12 min walk
  • Chengdu Railway Station - 13 min drive
  • Chengdu (CTU-Shuangliu Intl.) - 27 min drive

Restaurants

  • ‪澳洲肥牛 - ‬3 min walk
  • ‪深圳棒约翰餐饮管理有限公司 - ‬3 min walk
  • ‪尚都咖啡 - ‬1 min walk
  • ‪咖啡陪你 - ‬2 min walk
  • ‪福缘茶楼 - ‬2 min walk

About this property

Grand Hyatt Chengdu

Luxury hotel connected to a shopping centre in Chengdu with 8 restaurants
Grand Hyatt Chengdu offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 8 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

A business centre, 10 meeting rooms, and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Grand Hyatt Chengdu. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Chengdu hotel.

  • 1 building
  • 370 guestrooms or units
  • 8 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 32292 sq ft of conference space
  • 3000 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Grand Hyatt Chengdu offers 370 accommodations with iPod docking stations and DVD players. A pillow menu is available. 49-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Chengdu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include minibars and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include massages.

Languages

Chinese (Mandarin), English

Similar properties

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The Ritz-Carlton, Chengdu

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 329 reviews
The price is AU$197
includes taxes & fees
6 July - 7 July
The Ritz-Carlton, Chengdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 208 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 8 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BBQ
  • Grand Cafe
  • Number 8
  • Steak House
  • Xi·Mi

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Golf
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre (32,292 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 49-inch LED TV with cable/satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Chengdu

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 208 per person
  • Airport shuttle fee: CNY 530 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: CNY 530 (one-way)
  • Rollaway bed fee: CNY 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, cash, mobile payments, Alipay and WeChat Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Chengdu Hotel
Grand Hyatt Chengdu
Grand Hyatt Chengdu Hotel
Grand Hyatt Chengdu Chengdu
Grand Hyatt Chengdu Hotel Chengdu

Frequently asked questions

What is the cancellation policy at Grand Hyatt Chengdu?

Grand Hyatt Chengdu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Chengdu?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Chengdu on 4 July 2025 start from AU$197.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Chengdu?

Yep, Grand Hyatt Chengdu has a free self car park.

Is there a spa on site at Grand Hyatt Chengdu?

Yep, there is an onsite spa at Grand Hyatt Chengdu. You'll enjoy services like massages.

Does Grand Hyatt Chengdu have a pool?

Grand Hyatt Chengdu has an indoor pool and a kids' pool.

What luxury perks are available at Grand Hyatt Chengdu?

Grand Hyatt Chengdu features a full-service spa, an indoor pool and 8 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Grand Hyatt Chengdu a romantic place to stay?

1 hot tub and 24-hour room service, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Grand Hyatt Chengdu.

Is Grand Hyatt Chengdu family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Chengdu is a hit with families.

Are there hot tubs in the rooms at Grand Hyatt Chengdu?

No, but there are deep-soaking baths in the guestrooms.

Does Grand Hyatt Chengdu serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Chengdu?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hyatt Chengdu?

Yep, you can grab a meal at Grand Hyatt Chengdu's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Hyatt Chengdu?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Chengdu?

No, pets and service animals are not allowed.

Grand Hyatt Chengdu Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 73 out of 99 reviews
Rating 8 - Good. 20 out of 99 reviews
Rating 6 - Okay. 4 out of 99 reviews
Rating 4 - Poor. 1 out of 99 reviews
Rating 2 - Terrible. 1 out of 99 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jiayi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Jianhua

Stayed 3 nights in Mar 2025

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and location excellent. Walkable to many places and there are numerous dining options. Staff is very friendly and helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious and clean. Staff very friendly. Location is excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Can, West Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed an extra night so Expedia is asking me twice to leave a review so please see my previous review that says this is a fantastic fantastic place in the middle of everything with beautiful rooms and facilities and just enjoyed a visit for a good price.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from california, we needed a place to stay that was close to the center of town and all the activities and shops and food stalls just to experience the life of the city. I do not speak in Chinese but my companion did which was really really important because even at this great great five star hotel not everyone is necessarily trained for International travelers by speaking english. However everyone did their best, fantastic job to make sure our stay was wonderful and I would happily stay in this fantastic five-star hotel again especially considering the price in comparison to hotels in California.
Stayed 4 nights in Nov 2024

10/10 Excellent

James Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hyatt is next a large shopping area, is very convenient to transportation, is well maintained, has a very friendly staff, and we enjoyed the breakfast buffet.
Stayed 20 nights in Oct 2024

10/10 Excellent

William

Stayed 3 nights in Jun 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Chunxi Road and the metro, lots of shopping and food options. The club access is also very convenient with great food options. The staff for both check in and in the restaurant are all very friendly and helpful. My room even had a view of the IFS panda 🐼 can’t fault this hotel, will definitely stay again.
Stayed 5 nights in May 2024

10/10 Excellent

Joey

Stayed 1 night in May 2024

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, close to everything. Staff very helpful and friendly, will definitely come back
Stayed 5 nights in Apr 2024

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities, room comfort

Fantastic

I'm so glad I chose to stay at this hotel. Excellent on every single aspect and I honestly can't really think of anything negative. Room is very clean and cosy and has a great view of the main road and IFS. Staffs are super friendly, professional and responsive. Breakfast and the lounge happy hour awesome!!! If I ever come to Chengdu again (I definitely will it's such a great city!), I will for sure stay at Grant Hyatt Chengdu again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Chengdu. This hotel totally sold me on Hyatt and I cannot justify staying at Marriott properties anymore. Marriott has taken their eye off customer service and it shows. Grand Hyatt offers luxury hotel experience and simply the best breakfast buffet experience in China.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tania

Stayed 2 nights in Dec 2023

10/10 Excellent

Wai k

Stayed 4 nights in Oct 2023

10/10 Excellent

Richard David

Liked: Cleanliness, staff & service, property conditions & facilities
Good environment , good location , hotel is very clean and nice
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a very convenient location, lots of shopping malls and restaurants around. Staff friendly and helpful. The manager prepared a cake for my wife on her birthday, it was kinda suprised and sweet. The room overall was good, just some spots are not very well maintained while the public area is nice and clean.
Stayed 4 nights in Dec 2021

8/10 Good

Suk yan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyatt solves avoidable issue caused by Hotels.com

I booked club room for two persons with two twin beds and with breakfast included for 2 persons. Apparently Hotels.com sent Grand Hyatt confirmation for only one breakfast included. I showed the hotel staff the receipt from Hotels.com which said “breakfast included” but without the exact wording from the original room description. I find this to be a significant issue on Hotels.com - ie, the receipts which are issued do not show the same level of detail of what you are buying on the website. In the end, the Hyatt staff agreed to provide two breakfasts but not after much discussion. This hassle could be avoided if hotels.com issued more detailed receipts of what its customers are paying for.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Wayne, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very convenient location. Staff are very friendly. Will stay again if go back to Chengdu
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019