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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property
Hotel with free parking, near Lake Michigan

Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Exterior
Lobby
Pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$103
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Charlevoix
    ‪7 min walk‬
  • Place, Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Place, Mushroom House
    ‪5 min drive‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪64 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

About the area

Charlevoix

At Charlevoix Inn & Suites SureStay Collection by Best Western you'll be within just a 10-minute stroll of Lake Charlevoix and Artform Fabricating. Highlights at this hotel include free continental breakfast, free self-parking and Access to hot tub. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a garden. Additionally, you'll find a 24-hour business centre and laundry facilities. Each morning free breakfast is served. .With a stay at this Charlevoix hotel, you'll be 1.6 km (1 mi) from Lake Michigan.

What's nearby

  • Lake Charlevoix - 7 min walk - 0.6 km
  • Artform Fabricating - 7 min walk - 0.6 km
  • Lake Chalevoix Depot Beach - 13 min walk - 1.1 km
  • Mt. McSauba Recreation Area - 16 min walk - 1.4 km
  • Mushroom House - 5 min drive - 3.0 km

Getting around

  • Traverse City, MI (TVC-Cherry Capital) - 59 min drive

Restaurants

  • ‪Harbor View Cafe - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪B.C. Pizza - ‬6 min drive
  • ‪Charlevoix Dairy Grille - ‬4 min drive
  • ‪The Landings Restaurant - ‬12 min drive

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Hotel with free parking, near Lake Michigan
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A hot tub, barbecue grills, and a vending machine are also featured at Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available.

This Charlevoix hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Lobby
AmericInn by Wyndham Charlevoix
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, 985 reviews
The price is AU$103
includes taxes & fees
4 Feb - 5 Feb
AmericInn by Wyndham Charlevoix

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • Hot tub
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Frequently asked questions

Is parking available at Charlevoix Inn & Suites SureStay Collection by Best Western?

Yep, Charlevoix Inn & Suites SureStay Collection by Best Western has a free self car park.

How much does it cost to stay at Charlevoix Inn & Suites SureStay Collection by Best Western?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Charlevoix Inn & Suites SureStay Collection by Best Western on 1 Feb 2026 start from AU$102.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Charlevoix Inn & Suites SureStay Collection by Best Western?

Yep, Charlevoix Inn & Suites SureStay Collection by Best Western is a short 16-minute walk from Lake Chalevoix Depot Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

What makes Charlevoix Inn & Suites SureStay Collection by Best Western a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Charlevoix Inn & Suites SureStay Collection by Best Western.

Is Charlevoix Inn & Suites SureStay Collection by Best Western family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Charlevoix Inn & Suites SureStay Collection by Best Western is a hit with families.

Does Charlevoix Inn & Suites SureStay Collection by Best Western serve breakfast?

Yep, our visitors enjoy the free continental breakfast here! Available daily between 6:30 AM and 9:30 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Charlevoix Inn & Suites SureStay Collection by Best Western?

No, Charlevoix Inn & Suites SureStay Collection by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at Charlevoix Inn & Suites SureStay Collection by Best Western?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Charlevoix Inn & Suites SureStay Collection by Best Western?

No, pets are not allowed.

Is there a golf course on site at Charlevoix Inn & Suites SureStay Collection by Best Western?

There is a golf course next to Charlevoix Inn & Suites SureStay Collection by Best Western.

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 293 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dominique

Stayed 4 nights in Oct 2025

10/10 Excellent

Zuleyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great amenities, comfortable bed!
Stayed 1 night in Oct 2025

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A hot tub was not working and had not been working for at least a month we were told. However, when we booked it that information was not given. Or we would not have booked there. The bathrooms are just a toilet and a small shower stall so if you're a pretty big person you are not going to be comfortable. The rack over the toilet was not fastened well and there was a hair on one of the towels. We tried to use the heater and it stank so badly we could only run the fan to try to keep the air moving in the room. The room looks like it's been updated but there are things that have not been addressed and they don't show that in the photos. The staff was wonderful and friendly. We did not use the breakfast so I can't comment on that part.
Stayed 1 night in Oct 2025

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness
I felt that the price we paid did not reflect the room. I would have gladly paid $100 for a night here, not nearly $300. Granted, we did come on a Saturday night during peak fall season but the price was still too high. The rooms were clean, but a king sized bed would have been more comfortable. I also appreciated the hot breakfast options but the quality was just average. I wouldn't consider it walkable to downtown Charlevoix.
Stayed 1 night in Oct 2025

10/10 Excellent

Marvin

Stayed 1 night in Oct 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, clean and quiet. Staff was friendly and responsive. The breakfast was good with ample choices. The accommodations were worth the price; I would stay here again.
Stayed 1 night in Oct 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Hot tub not working Room was by some hot water pipes that made a loud banging noise for several hours
Stayed 1 night in Oct 2025

10/10 Excellent

Angela, East China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Erik

Travelled with family
Disliked: Staff & service

I wouldn't stay here if it was free!

This might have been the worst hotel, in regards to service, that I have ever stayed. The check-in process was good and the guy that checked us in was very nice. Sadly, everyone else that I witnessed at the front desk never smiled when they were talking to me, or anyone else. Or, when we walked past the desk, they never looked up from their computer to even acknowledge you. The rooms had a little issue as well. The fluorescent lights above the bed and desk area did not all work. There was mold in the shower. When we opened up the window, there were a pile of dead flies in the corner of the sill. They put us in an adjoining room without asking if that was ok. Back in my hotel days, we made sure it was good with the guest before we put them in the room. If it was all we had, then we let them know instead of them being surprised by it. We could hear our neighbors talking very easily. The people above us were very heavy footed, so you could hear every step they made. When I asked about checking out early, I was told that there was a early check out penalty. What?? We were staying from Saturday to Wednesday, check out on Thursday. I asked on Monday evening and I was told that if I checked out early, they were going to charge me through Wednesday. I have never heard of that. I will never stay at this hotel again.
Stayed 5 nights in Oct 2025

2/10 Terrible

Kurt

Disliked: Staff & service
We traveled 6 hrs. and made reservations there because there was a hottub. Upon arrival late in the evening, the hottub was unavailable! The pool had COLD water being pumped into as verified by other guests, also. When brought to management attention, they sai “you could have went somewhere else! Again. ARRIVING IN THE EVENING
Stayed 1 night in Oct 2025

8/10 Good

Sheryl and William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly good selection of food for breakfast; however, very crowded and hard to find place to sit. Room nice with king bed.
Stayed 1 night in Oct 2025

6/10 Okay

Gregory, Naples

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Oct 2025

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Tiny room . Like a three story motel. Room did not warrent the price per night of $304.
Stayed 5 nights in Oct 2025

8/10 Good

Clinton

Liked: Cleanliness, staff & service
The property was very pet and family friendly!
Stayed 2 nights in Oct 2025

6/10 Okay

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very very small , had to move to a suite to accommodate two adults and one child! Expensive move but necessary! Hot tub out of order and pool was freezing!
Stayed 2 nights in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness
Clean slightly dated hotel. Bed was comfortable, breakfast was good, staff are lovely. Didn’t use pool or hot tub.
Stayed 2 nights in Oct 2025

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Ron

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
This property was reasonably priced. Staff was friendly Breakfast good Carpets are dirty and it needs some updating
Stayed 1 night in Oct 2025

8/10 Good

Rosemary, Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Justo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe place. Price is reasonable compared to other places.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathy

Comfortable beds
Stayed 1 night in Oct 2025

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Says hot tub on the site but it’s clearly been out of order for sometime. Very disappointing.
Stayed 1 night in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Sep 2025

6/10 Okay

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location was perfect for the wedding we were attending. Within a few miles. This hotel just needs a lot of updating especially for the price. Everything— the shower, the beds, the cabinet for clothes, the towels,etc.were very old and worn. For $200 a night, it should be much better. Staff were great. Liked complimentary water. Seemed to be enough parking.
Stayed 2 nights in Oct 2025