6/10 Okay
Annie
Travelled with family
13 Dec 2025
Liked: Amenities
Check in:
As I was completing the check-in, I asked the desk clerk to confirm the cost of the reservation and asked that the cost be split between two credit cards. His response was that the cost was $758.52 ($379.26 x 2)
At that point, I showed my reservation confirmation from Expedia to the clerk that listed a price of $751.95. His response was that the electronic communication from Expedia required that Hampton Inn charge me $758.52.
He further told me that he did not know why they sent the reservation to me showing the lower rate.
Soon, Matt, the manager, came out of his office over to the side to find out what was going on. I explained to him that there was a discrepancy between the Expedia confirmation and the cost that the desk clerk was charging me.
Matt diffused the situation by telling me that it would not be a problem. He assured me that he would take care of it, and, we would be charged $751.95 at check out.
I questioned Matt as to when the correction would be made and he told me that it would be taken care of at check-out. My sister and traveling companion, Rev. Dr. Naomi Davis, was listening to the conversation. We believed Matt intended to “take care of the problem”, we completed the credit card payments, and we went to our room.
Recommendation: Don't claim that you are going to solve a problem prior to running a customer's credit card and, then, change and deny your responsibility after you have taken the money. That's bad behavior.
Annie
Stayed 3 nights in Dec 2025
