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NH Cartagena Urban Royal

3.5 star property
Hotel with a rooftop terrace, steps from Clock Tower

Photo gallery for NH Cartagena Urban Royal

Relax by the rectangular pool surrounded by lounge chairs and a wooden pergola.
Enjoy a delicious breakfast spread with a variety of cereals, fresh fruit, and freshly baked bread.
Relax on the rooftop terrace with a stunning city view, featuring a glass table and comfortable seating.
Welcome to NH Hotels, where guests are greeted by a warm reception area featuring a stylish desk and lush greenery.
Stunning historic building with classic architecture, featuring multiple balconies and arched windows.

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
The current price is AU$155
24 Aug - 25 Aug

Explore the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪1 min walk‬
  • Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Walls of Cartagena
    ‪6 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Cartagena

NH Cartagena Urban Royal puts you in the heart of Cartagena, steps from Clock Tower and within a 15-minute stroll of Cartagena de Indias Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Restaurante, serves international cuisine and is open for lunch and dinner. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and noon. There's also the convenience of airport drop-off service. .Near this 3.5-property class Cartagena Walled City hotel, you'll find Bocagrande Beach.

What's nearby

  • Clock Tower - 1 min walk - 0.0 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Walls of Cartagena - 6 min walk - 0.6 km
  • Bocagrande Beach - 20 min walk - 1.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk
  • ‪Mirador Gastro Bar - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel with a rooftop terrace, steps from Clock Tower
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at NH Cartagena Urban Royal.

This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 6 levels
  • Built in 2011
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Similar properties

Enjoy a spacious room with a large bed, desk, and seating area, featuring a city view, flat-screen TV, and bathtub.

Mood Matuna Hotel Cartagena

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 324 reviews
The price is AU$160
1 Aug - 2 Aug
Mood Matuna Hotel Cartagena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: COP 110 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 87000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

What is the cancellation policy at NH Cartagena Urban Royal?

NH Cartagena Urban Royal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Cartagena Urban Royal?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on 24 Aug 2025 start from AU$154.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to NH Cartagena Urban Royal?

Yep, NH Cartagena Urban Royal is a short 19-minute walk from Bocagrande Beach. Fun beach activities include snorkelling and windsurfing.

Does NH Cartagena Urban Royal have a pool?

NH Cartagena Urban Royal has an outdoor pool.

What makes NH Cartagena Urban Royal a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at NH Cartagena Urban Royal.

Does NH Cartagena Urban Royal serve breakfast?

Yeah, buffet brekkie is offered on weekdays between 6:30 AM and 10:00 AM and weekends between 6:30 AM and noon.

Is there a free airport shuttle available at NH Cartagena Urban Royal?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at NH Cartagena Urban Royal?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Cartagena Urban Royal?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 208 out of 482 reviews
Rating 8 - Good. 148 out of 482 reviews
Rating 6 - Okay. 71 out of 482 reviews
Rating 4 - Poor. 28 out of 482 reviews
Rating 2 - Terrible. 27 out of 482 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Great Location but noisy

Location is great. However on a Tuesday night there was music blasting well into the wee hours of the morning. The safe didn’t have a handle to properly open it and no one ever came to fix it. Room was also very small and the bathroom sink didn’t drain properly.
Stayed 1 night in Apr 2025

10/10 Excellent

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shontez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was nothing less than AMAZING!!! In the heart of the Walled City. Great staff. They were always polite and friendly. More importantly, very helpful. If you are looking for quiet silence, this isn’t the place. As I’ve said before, it’s located in the heart of the Walled City and they love to party in the Walled City!!! I would recommend this location to all of my family and friends. Thanks guys, you’ve truly went above and beyond.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and decent room. We enjoyed using the rooftop swimming pool as well. It would have been good to have the option of pool towels as otherwise you have to use the ones from your room. We didn’t take up the option of the buffet breakfast as we felt 16 dollars per person was a little expensive and there was no children’s discount, but there are plenty of dining options nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Ediberto, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to "Plaza del Reloj. We were upgrade to a balcony room. So we enjoy every show and every moment
Stayed 3 nights in Mar 2025

8/10 Good

Melina

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
This property should have an overall rating of 5-6… Definitely not an 8! I want to start by saying I never would have booked this if the rating represented the property- again 5-6!! I will not mention the noise, I was prepared for noise being from NYC and now Miami Beach. Noise was not an issue. The balcony doors blocked a lot of the noise and the other good thing I have to say is that the bed was very comfortable. The rooftop was so run down and dingy and NOT like the pictures at all. I was expecting to spend time there but there was no shade and dirty old plastic furniture. I was so disgusted by most of the streets in the walled city. The streets smell bad, very bad! There is dirty water poodles that smell like urine and feces! The vendors are the WORST part! I probably will not be back to Cartagena just based on the tricky, pushy, rude vendors. They would attack me as soon as I stepped foot on the dirty streets. The safety was definitely a concern. There was a huge police vehicle parked in front of the hotel all night long. That actually made me more concerned and uncomfortable. There are prostitutes and drug dealers as soon as you step on to the corner or in front of the hotel. Truly disgusting. We traveled with our young daughter. We checked into another hotel after two nights and lost our money for the other 4 nights - I literally had to get out of there! Finally, the breakfast sucks! Do not pay for the expensive breakfast even though they will be very pushy.
Stayed 6 nights in Mar 2025

10/10 Excellent

Charles

Stayed 3 nights in Mar 2025

10/10 Excellent

David

Stayed 3 nights in Mar 2025

10/10 Excellent

Frensis

Great
Stayed 3 nights in Nov 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time...amazing staff. Great place!!!
Stayed 2 nights in Mar 2025

8/10 Good

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the middle of everything
Stayed 9 nights in Jan 2025

8/10 Good

Oenone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. Rooms comfortable and staff friendly. The food in the restaurant is excellent and pool on the roof top has a wonderful view, but the area is incredibly noisy at night. We had a room looking over the square to the front of the building but the noise at night is insufferable. We had to move our room to the side of the building. Colombians never sleep they party all night long! Cartagena is a wonderful place to visit we thoroughly enjoyed our stay and we will return. The restaurants are excellent and shopping is great.
Stayed 5 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Gilberto

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

SmartSmiles

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok
Stayed 2 nights in Jan 2025

6/10 Okay

Alex

A/C Needs to cool better in the rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and staff
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2024

8/10 Good

EVELYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel right downtown Cartagena old city

Stayed 3 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 3 nights in Dec 2024

6/10 Okay

Neil

Stayed 3 nights in Nov 2024

8/10 Good

Yotam

Travelled with group
Liked: Cleanliness, property conditions & facilities

Decent stay. Very central, a bit noisy.

This hotel is located right in the center of everything. It's meters away from the piers for visiting the islands, and right in the middle of all the action. That's good, or bad, depending on your preferenes. Rooms are a bit small, AC isn't that strong, but overall everything worked fine and location was great.
Stayed 4 nights in Nov 2024

8/10 Good

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the action. Perfecto
Stayed 6 nights in Nov 2024