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NH Cartagena Urban Royal

3.5 star property
Comfortable hotel, walk to Clock Tower

Choose dates to view prices

NH Cartagena Urban Royal

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Exterior
Minibar, in-room safe, desk, free WiFi
Lunch and dinner served, international cuisine
Reception

Overview of NH Cartagena Urban Royal

Reviews
8.0

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Popular LocationClock Tower1 min walk
  • Popular LocationBolivar Square4 min walk
  • Popular LocationSan Pedro Claver Church and Convent4 min walk
  • AirportCartagena (CTG-Rafael Núñez Intl.)16 min drive

Room options

View all photos for Superior Room, View (Extra Bed 2 Adults + 1 Child)

Superior Room, View (Extra Bed 2 Adults + 1 Child)

Superior Room, View (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Minibar, in-room safe, desk, free WiFi

Standard Room

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Voilá Centro Histórico
Pool
Breakfast included
Pet-friendly
Free WiFi
4.5 out of 5, Wonderful, (288)
The price is AU$293
for 1 night
includes taxes & fees
2 May - 3 May
Voilá Centro Histórico

About the area

Cartagena

NH Cartagena Urban Royal puts you in the heart of Cartagena, steps from Clock Tower and within a 10-minute stroll of Walls of Cartagena. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Restaurante Cafe del Relo, serves international cuisine and is open for lunch and dinner. Business travelers can take advantage of a meeting room and a business centre. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available. There's also the convenience of an airport shuttle. .Attractions within a 20-minute walk of this 3.5-property class Cartagena Walled City hotel include Cartagena de Indias Convention Center and Bocagrande Beach.

What's nearby

  • Clock Tower - 1 min walk
  • Bolivar Square - 4 min walk
  • Cartagena de Indias Convention Center - 7 min walk
  • Walls of Cartagena - 8 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 17 min drive

Restaurants

  • Amaretto - 2 min walk
  • Mirador Café & Bar - 1 min walk
  • Plaza de los Coches - 1 min walk
  • The Clock Pub - 1 min walk
  • San Valentín Restaurante - Bar - 2 min walk

About this property

NH Cartagena Urban Royal

Comfortable hotel, walk to Clock Tower
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly NH Cartagena Urban Royal. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 6 levels
  • Built in 2011
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee: COP 33,904–75,311 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante Cafe del Relo

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 11 September to 25 September:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: COP 115246 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Residents must pay VAT (19%) at the property. Travellers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travellers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 33904 to 75311 per person
  • Airport shuttle fee: COP 50000 per vehicle (return)
  • Pet fee: COP 115246 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

What is the cancellation policy at NH Cartagena Urban Royal?

NH Cartagena Urban Royal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Cartagena Urban Royal?

As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on 30 Apr 2024 start from AU$150.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to NH Cartagena Urban Royal?

Yep, NH Cartagena Urban Royal is a short 19-minute walk from Bocagrande Beach. Fun beach activities include snorkelling and windsurfing.

Does NH Cartagena Urban Royal have a pool?

NH Cartagena Urban Royal has an outdoor pool.

Does NH Cartagena Urban Royal serve breakfast?

Yeah, buffet brekkie is offered at NH Cartagena Urban Royal.

Is there a free airport shuttle available at NH Cartagena Urban Royal?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at NH Cartagena Urban Royal?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Cartagena Urban Royal?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 154 out of 375 reviews" "
Rating 8 - Good. 116 out of 375 reviews" "
Rating 6 - Okay. 56 out of 375 reviews" "
Rating 4 - Poor. 23 out of 375 reviews" "
Rating 2 - Terrible. 26 out of 375 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Yevheniya

Stayed 1 night in Dec 2023

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness, room comfort
This hotel is located next to the main square. It is loud and was difficult to sleep. You could hear music outside until 4am, then another guest was playing music from 5am to 530am, then the fire alarm went off at 7am.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sergio Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I really like this Hotel, the staff is very friendly. Im so happy to booked
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my time at this hotel. I had a balcony room which was a great window of the almost 24/7 happenings of plaza de la coches. I found the room neat and tidy everyday and the overall condition of the building I would say is very good for this property and it’s environs. The staff, especially the front desk managers and onsite restaurant staff, are very friendly and accommodating and are a strong factor in my high rating for the property. Also, I was very impressed with both the breakfast buffet and regular meal choices found on the menu. I would definitely stay here again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tshishimbi

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that everything was within walking distance. Great choices for food and entertainment. Easy access to boat/ferries for excursions. Close distance to CTG airport.
Stayed 5 nights in Nov 2023

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. The staff is excellent. Geraldine is a true professional.
Stayed 1 night in Nov 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yetardin at the front desk was always helpful she speaks perfect english and was amazing with her customer service and attention to detail thank you very much for the pleasant experience and I will definitely recommend my friends and family.
Stayed 7 nights in Oct 2023

10/10 Excellent

Rikki

Travelled with family, Travelled with group
Ppl were nice and friendly. Desk lady was amazing
Stayed 5 nights in Oct 2023

10/10 Excellent

Zeki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall. But not enough credit points.

10/10 Excellent

Rafael Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was right at the epicenter where everyone goes to meet up and hit the town. Hotel was very clean and staff was amazingly friendly. Not to mention there restaurant in the lobby was amazingly delicious, and cost affordable. I’d definitely recommend this hotel.
Stayed 5 nights in Sep 2023