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Balcones de Alheli Hotel

3.0 star property

Photo gallery for Balcones de Alheli Hotel

Standard Double Room | View from room
Outdoor pool
Front of property
Interior
Staircase

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Calle del Porvenir, con calle Vicente Garcia #6-17, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Family Room

Minibar, in-room safe, blackout curtains, free WiFi

Family Room

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Exterior

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About the area

Cartagena

Balcones de Alheli Hotel places you steps from Clock Tower and within a 15-minute stroll of Cartagena de Indias Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .This pet-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Added amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. Each morning free full breakfast is offered between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 3-property class Cartagena Walled City hotel include Bocagrande Beach and Marbella Beach.

What's nearby

  • Clock Tower - 3 min walk - 0.3 km
  • Bolivar Square - 3 min walk - 0.3 km
  • Walls of Cartagena - 3 min walk - 0.3 km
  • Plaza Santo Domingo - 3 min walk - 0.3 km
  • Cartagena de Indias Convention Center - 6 min walk - 0.6 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive

Restaurants

  • ‪Buena Vida - ‬1 min walk
  • ‪Mama’s Pizza - ‬1 min walk
  • ‪Restaurante Candé - ‬1 min walk
  • ‪Espiritu Santo Restaurante - ‬1 min walk
  • ‪Barra 7 - ‬1 min walk

About this property

Balcones de Alheli Hotel

Balcones de Alheli Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces.

There's an onsite business centre. Balcones de Alheli Hotel also features a rooftop terrace, coffee/tea in common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Cartagena hotel is smoke free.

  • 1 building
  • 9 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Deli
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • No smoking on site
  • Dining venue
Balcones de Alheli Hotel offers 9 air-conditioned accommodations with minibars and a safe. 42-inch LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Restaurant
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Free local calls
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 50000 per vehicle (return)
  • Pet fee: COP 50000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Balcones de Alhelì
Balcones de Alhelì B&B
Balcones de Alhelì B&B Cartagena
Balcones de Alhelì Cartagena
Balcones de Alhelí Hotel
Balcones de Alheli Hotel Hotel
Balcones de Alheli Hotel Cartagena
Balcones de Alheli Hotel Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Balcones de Alheli Hotel?

Balcones de Alheli Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Balcones de Alheli Hotel?

Yep, Balcones de Alheli Hotel has a free self car park.

Are there any beaches close to Balcones de Alheli Hotel?

Yep, Balcones de Alheli Hotel is a short 20-minute walk from Bocagrande Beach.

Does Balcones de Alheli Hotel have a pool?

Balcones de Alheli Hotel has an outdoor pool.

Does Balcones de Alheli Hotel serve breakfast?

Sure does, complimentary full brekkie is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Balcones de Alheli Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Balcones de Alheli Hotel?

Yep, you can grab a meal at Balcones de Alheli Hotel's onsite restaurant.

What time are check-in & check-out at Balcones de Alheli Hotel?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Balcones de Alheli Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 100 reviews
Rating 8 - Good. 41 out of 100 reviews
Rating 6 - Okay. 11 out of 100 reviews
Rating 4 - Poor. 11 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

SteveUrq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel in the heart of the Old City is unbeatable. The staff are attentive and very friendly, and all in all we really enjoyed our stay.
Stayed 7 nights in Mar 2020
Verified

8/10 Good

Juan Jose

Liked: Cleanliness, staff & service, room comfort

Muy bien el hotelero no se puede descansar denoche

El hotel está muy bien situado, en pleno centro, a un paso de todo. El desayuno está bastante bien, fruta, zumos ,etc. Lo mejor, el personal, muy amable y atento a muestras necesidades. Sin embargo, tiene un gran problema, y es que está al lado de una discoteca, y de 12 de la noche a 3 de la mañana el ruido es terrible. No pudimos dormir las dos primeras noches y , aunque nos cambiaron a un piso más alto, se seguía escuchando, y es todos los días. No es culpa del hotel, pero no volvería a alojarme por rl ruido que impide descansar.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Er was wat lawaai in de nacht, vanwege de locatie. Verder was het personeel aan de receptie niet altijd even vriendelijk. De kamer zelf was heel goed
Stayed 7 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall but hard to sleep with all the noise from the street below. Band noises till 330am
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great . Balcony view was beautiful. Breakfast was good. Can’t complaint. Affordable place to Stay .
Stayed 1 night in Feb 2020
Verified

8/10 Good

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Świetna lokalizacja, przytulne pokoje i miła obsługa. Śniadanie dobre, natomiast bardzo słaba organizacja podczas śniadania. O wszystko trzeba się upominać, bo nie jest wystawione : cukier, sól, masło, nawet małe łyżeczki i filiżanki. Śniadanie jest do godziny 10:00. Przed 9:00 były końcówki owoców i soków, których juz Panie nie dokładały.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Osiris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Clean, Modern, Tall Ceilings, & Confortable

I loved my stay at this hotel, is conveniently placed in the tourist part of Cartagena. the breakfast is good and the rooms are even better. Modern style comfortable beds, Cold and Hot Water, air conditioner plus ceiling fan. Nice size TV and closet space. My room had a great balcony with view of the city. The pool on the rooftop is perfect for sitting and talking. I highly recommend this place to stay. Next door is good cafe and restaurant. Ask for the security safe key at the reception so you can safely store your stuff.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Cindi

Liked: Room comfort

Quaint place

Nice little place. Clean, comfortable bed. A/C worked well. Nothing fancy but would stay here again. Good location...block from Clock Tower, so you are a little further from the noise. Check in was easy. They have a hot breakfast on the roof top that was very good!
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfecha

Excelente ubicación, hermosa vista. Linda habitación. Muy serviciales.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Alexandre

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Bom, mas a balada vizinha atrapalha...

A localização é incrível, perto de tudo! Porém, um dos pontos mais negativos é que eles são vizinhos de uma balada que fica até de madrugada (a musica é MUITO ALTA). Tivemos um contratempo também no check-in - chegamos um pouco mais cedo, nos permitiram deixar nossas bagagens lá e fomos almoçar, já que o checkin era só 15h. Chegamos as 15h30 e o atendente nos informou que o quarto ainda não estava pronto... Este mesmo atendente no dia também não nos falou que tinha cafe da manhã no hotel, ou seja, só descobrimos que poderíamos tomar café da manhã lá no nosso último dia. A limpeza dos quartos é algo a se parabenizar, assim como o wi-fi que eles disponibilizam.
Stayed 5 nights in Nov 2019
Verified

6/10 Okay

Carolina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Comfortable but noisy

Too noisy, we couldn’t sleep!!
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Tatiana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Cartagena Walled City Hotel

The hotel is in a good location, inside the Walled City of Cartagena - historical part of the city. This is just about all that is good about this hotel. The hotel itself is old and very tired, not a 3 star. There is a disco nearby and after our first night, we asked to change the room. The hotel is small though and they did not have another room available. The reception staff were nice and the guy at the desk offered another hotel nearby that we can move to (part of the same chain). The hotel was called The Ethnic Thematic Hotel, a newer hotel with themed rooms. The room we were offered was very cute - Carnaval de Baranquilla. So we moved and enjoyed the rest of our stay there. The Thematic hotel was even smaller than Balcones and there was not always a person in reception there and alsk we had to go to Balcones for breakfast as Thematic did not have a restaurant, but that was OK, as the hotels were close to one another. The breakfast was quite basic, but OK. I would have not expected more from it anyway. PS. Hotels.com says Check in at Balcones De Alheli is 2pm, but in fact it is 3pm as we had to go away for an hour when we arrived at 2pm and come back later. This needs to be corrected. I attached photos of the Ethnic Thematic Hotel as Balcones de Alheli did not look nice and nothing like the pictures I saw on Hotels.com, so was not worth taking any pics.
Ethnic Thematic Hotel
Ethnic Thematic Hotel
Ethnic Thematic Hotel
Ethnic Thematic Hotel
Stayed 4 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price the hotel is not in its best shape. Staff its good and professional but hotel conditions are not the best. Rooms need more care. Bathroom is not good. The internet is horrible. Breakfast is ok.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Osiris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, location, clean rooms and friendly staff

The hotel was very clean, the staff was also very accommodating and helpful. Location is perfect for statying right across the street from the wall city. El hotel stubo muy limpio, las attenciones fueron excelentes y acomodantes.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación en el cetro histórico

Excelente ubicación. La terraza es hermosa.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

FABIO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

No prestan atencion al cliente

Solicite en la reserva una habitación apartada del ruido ya que iba en viaje de negocios pero no, me dieron una donde se escuchaba ruido por todo lado, y auque insisti varias veces cambio no me prestaron arención.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with an amazing rooftop view!
Stayed 2 nights in Dec 2018
Verified

4/10 Poor

William J

Disliked: Property conditions & facilities

overpriced, not romantic

At $119 it was overpriced, very convenient location but a small room and smallish bed with no frills. Breakfast fine, but not a good place for a couple and shouldn't cost more than $70
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cortesia e atençao dos funcionarios, boa localizacçao no centro da cidade com facilidade para todo
Stayed 7 nights in Feb 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Spend a few extra bucks and stay somewhere else.

This is basically a glorified hostel. The bathrooms were dirty. Puddle of water around the toilet and main bathroom drain. Walls could use a paint job, no lock on the safe, no iron etc. Shower floors were dirty. Wore my flip flops to shower. The roof top pool was beautiful.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location, walking distance to almost everything and easy to flag taxis when needed
Stayed 3 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They oversold the rooms and move me to another hotel
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Its a good enough hotel to stay in the walled city. Price is ok. It’s clean with good staff. Its central to any place inside the walled city. Breakfast options are ok. Could be better.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó la excelente ubicación y la terraza con muy buena vista. Desayuno es muy bueno pero limitan ciertos platos...
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

JA

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth it, you will pay for the location

This hotel was way below expectations. Indeed is in a great location but definitely not good. Bed is not good quality and very uncomfortable. The shower has no hot water. The roof top and breakfast are not as good as the pictures. I don’t recommend it.
Stayed 1 night in Aug 2018