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Best Western Pontypool Metro Hotel

Property class: 3

Photo gallery for Best Western Pontypool Metro Hotel

Daily continental breakfast (GBP 8.50 per person)
Bar (on property)
Standard Room, 2 Single Beds, Accessible, Non Smoking
Garden
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
The current price is AU$109
includes taxes & fees
3 May - 4 May

Explore the area

View map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪12 min walk‬
  • Place, Shell Grotto
    ‪7 min drive‬
  • Place, Principality Stadium
    ‪42 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

9.2 out of 10
Wonderful
(56 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Pontypool

Best Western Pontypool Metro Hotel places you in the heart of Pontypool, within a 15-minute walk of Pontypool Park and 1.8 km (1.1 mi) from Shell Grotto. Highlights at this hotel include free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7 AM and 9 AM. There's also the convenience of RV/bus/truck parking. .Within a 30-minute drive of this 3-property class Pontymoile hotel, attractions include Brecon Beacons National Park and Wye Valley.

What's nearby

  • Pontypool Park - 12 min walk - 1.1 km
  • Shell Grotto - 7 min drive - 1.8 km
  • Brecon Beacons National Park - 17 min drive - 22.3 km
  • Principality Stadium - 42 min drive - 39.4 km
  • Cardiff Bay - 42 min drive - 41.8 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Iestyn’s Fish Bar - ‬3 min drive
  • ‪KFC - ‬1 min walk
  • ‪The Unicom - ‬2 min drive

About this property

Best Western Pontypool Metro Hotel

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

  • 53 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is parking available at Best Western Pontypool Metro Hotel?

Yep, Best Western Pontypool Metro Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of 26 Apr 2026, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on 3 May 2026 start from AU$109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Pontypool Metro Hotel serve breakfast?

Yeah, continental brekkie is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Best Western Pontypool Metro Hotel?

No, Best Western Pontypool Metro Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Pontypool Metro Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Pontypool Metro Hotel?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Pontypool Metro Hotel?

No, only service animals are allowed.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 1002 reviews
Rating 8 - Good. 349 out of 1002 reviews
Rating 6 - Okay. 75 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Stayed 1 night in Jan 2026

10/10 Excellent

Shaun

Stayed 1 night in Jan 2026

10/10 Excellent

Shaun

Stayed 1 night in Jan 2026

8/10 Good

Richard

Stayed 1 night in Jan 2026

6/10 Okay

Malikha

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The hotel was good. Staff very pleasant- only down fall the room could have been cleaner and shower curtains refreshed!
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Humayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2026

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

4/10 Poor

James

Travelled with family and small children
Disliked: Property conditions & facilities
Staff were excellent. Sadly let down by the room. Specifically on the rear side of the hotel (facing the main road). Large vents to let in cool freezing air which made the room cold and a small, ineffective electric heater in tge room. Used hairdryer to heat up. Also, lack of space in ensuite to put clean clothes, so placed these on floor... only to find fluff and dust on the clothing once on. Noise of road traffic was DOMINANT throughout the night. Im sure the car park side of the building would be better. Staff were very accommodating
Stayed 1 night in Jan 2026

8/10 Good

Helen

Stayed 1 night in Dec 2025

4/10 Poor

Nathan, Launceston

Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 1 night in Dec 2025

10/10 Excellent

Darren

Stayed 1 night in Dec 2025

10/10 Excellent

Darren

Stayed 1 night in Dec 2025

10/10 Excellent

darren

Stayed 1 night in Dec 2025

2/10 Terrible

Niall

Stayed 1 night in Nov 2025

10/10 Excellent

Phil

Stayed 1 night in Nov 2025

8/10 Good

Sonja

Stayed 1 night in Oct 2025

8/10 Good

William

Stayed 1 night in Nov 2025

10/10 Excellent

dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park clean rooms
Stayed 1 night in Nov 2025

2/10 Terrible

Helen

Disliked: Cleanliness, amenities
I could hear cars passing all night very loudly.
Stayed 1 night in Nov 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities
No towels, pillows missing enable to call reception because the phone did not work so as a disable person i have to walk back to reception 3 time to sort problems. 3 disable parking spaces all full for cars with no blue badages. Told reception and they said they would have them moved, on my return after 3 hours the same 3 cars park in them. As a disabled war veteran with 30 years servers in the Royal Navy. This is the worst experience iv have. I through the best western hotel in Weymouth was bad which i stayed in a few months ago, but this place was disgusting. I will no be staying in a best western again and i will be spreading the word across the military net work.. extremely disappointed 😞
Stayed 1 night in Nov 2025

8/10 Good

Clive

Stayed 2 nights in Nov 2025

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly attentive staff at check in and breakfast service. The room was spotless, large shower cubicle, excellent hot water and good water pressure, with Dove products provided. Well lit car park, conveniently located near major roads. Healthy options for a working breakfast.
Stayed 1 night in Nov 2025