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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a restaurant, steps from Aude Gate

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Garden
Lobby
Daily buffet breakfast (EUR 18 per person)
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

View map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Electric kettle
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.6 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Electric kettle
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

About the area

Carcassonne

Hôtel Le Donjon - Coeur de la Cité Médiévale puts you in the heart of Carcassonne, within steps of Aude Gate and School Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a short walk of this 4-property class City of Carcassonne hotel include Narbonnaise Gate and Château Comtal.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Basilica of St. Nazaire and St. Celse - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Bar Restaurant le Sénéchal - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Girouette - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Air conditioning
  • Breakfast available
  • Parking available
4.8 out of 5, Exceptional, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FR39326379401

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

What is the cancellation policy at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, Hôtel Le Donjon - Coeur de la Cité Médiévale has secured uncovered valet parking with in/out privileges for EUR 24 per night. Onsite parking is limited.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale does not offer an airport shuttle service.

Is there a bar or restaurant at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in begins at 4:00 PM. Check-out time is 11:30 AM.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1002 reviews
Rating 8 - Good. 253 out of 1002 reviews
Rating 6 - Okay. 73 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really comfortable room in the heart of the old city
Stayed 1 night in Sep 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

6/10 Okay

Rachel

Stayed 2 nights in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location in the fortress walls! I loved staying at this hotel, staff friendly and breakfast was delicious!
Stayed 3 nights in Sep 2025

10/10 Excellent

Walid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sophie

Stayed 3 nights in Sep 2025

4/10 Poor

Bernie

Disliked: Property conditions & facilities, room comfort
Small room in another building
Stayed 2 nights in Sep 2025

6/10 Okay

eric

Hôtel très bien placé mais vieillissant la salle de bain n’était pas nette une baignoire réparée, des joints noirs pas très net. On est loin des 4 étoiles
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriel Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the Restaurant
Stayed 1 night in Sep 2025

10/10 Excellent

kEvin J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Aug 2025

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to stay inside the old city!
Stayed 2 nights in Aug 2025

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of the old town so is was perfect for us because we wanted the experience and it didn’t disappoint. I recommend it. If you come by car, reach out to the hotel to get the instructions of where to park since you cant reach the hotel driving. The staff were very friendly and although somewhat dated, the room had the French charm i was expecting. Very nice!
Stayed 1 night in Aug 2025

10/10 Excellent

Hugh, Stittsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is inside the grounds of the medieval castle. It is absolutely breathtaking and will blow you away. You have to park about 5-10 mins away and walk into the castle grounds to the hotel. Inside the walls is like being transported back to the middle-ages. There are lots of little boutique shops and restaurants. The hotel was very nice and the staff were extremely helpful. The breakfast is also worth checking out. It was great!
Stayed 1 night in Aug 2025

10/10 Excellent

ILEANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Amit and Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning-the service, the buffet breakfast, the grounds, the rooms. 10/10.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location in the center of the medieval city is ideal. It's an oasis amid the crowds that visit each day. As you cannot bring your car into the medieval city, the hotel has an efficient system in which you park outside the city and the hotel arranges for your bags to be delivered. The staff is friendly and helpful. We had a great time.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 1 night in Aug 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great I highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

mirella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel exceeded expectations. Perfect location in a fabulous place. Would definitely recommend and return in the future.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yvonne

Stayed 1 night in Aug 2025

10/10 Excellent

Kévin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025