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Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property
Luxury Carcassonne hotel in City of Carcassonne with winery

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Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Exterior
Superior Room, 1 King Bed, View
Daily buffet breakfast (EUR 28 per person)
Exterior
Reviews
9.4

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast available
  • LaundryLaundryLaundry
  • Restaurant

Explore the area

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Popular LocationHistoric Fortified City of Carcassonne1 min walk
  • Popular LocationNarbonnaise Gate4 min walk
  • Popular LocationChateau Comtal5 min walk

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed, View

Junior Suite, 1 King Bed with Sofa bed, View

Junior Suite, 1 King Bed with Sofa bed, View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 King Bed, View

Classic Room, 1 King Bed, View

Classic Room, 1 King Bed, View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Twin Room, Multiple Beds

Family Twin Room, Multiple Beds

Family Twin Room, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, 1 King Bed, View

Superior Room, 1 King Bed, View | View from room

Superior Room, 1 King Bed, View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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4.6 out of 5, Wonderful, (373)
The price is AU$365
for 1 night
includes taxes & fees
29 May - 30 May
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About the area

Carcassonne

A luxury stay in Carcassonne awaits you at Hotel de la Cite Carcassonne - MGallery Collection. Within steps you'll find Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. Highlights at this hotel include a full-service spa, a winery and a restaurant. .A pampering day can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, La Barbacane 1 étoile, serves French cuisine and is open for breakfast, lunch and dinner. Bar Blbliothèque is the hotel's own cocktail bar. Enjoy the Turkish bath/hammam, steam room, seasonal outdoor swimming pool and pool loungers. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free WiFi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 5-minute walk of this 5-property class City of Carcassonne hotel include School Museum and Aude Gate.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Basilica of St. Nazaire and St. Celse - 1 min walk
  • Aude Gate - 2 min walk
  • Narbonnaise Gate - 4 min walk
  • Chateau Comtal - 5 min walk

Getting around

  • Couffoulens Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 16 min drive

Restaurants

  • Le Bar à Vins de la Cité - 1 min walk
  • Restaurant Adelaïde - 4 min walk
  • Le Trouvère - 3 min walk
  • Restaurant la Barbacane - 1 min walk
  • L'Escargot - 3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

Luxury Carcassonne hotel in City of Carcassonne with winery
A winery is on site. Hotel de la Cite Carcassonne - MGallery Collection offers its guests a full-service spa, a steam room, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A library, a terrace, and multilingual staff are also featured at the luxury Hotel de la Cite Carcassonne - MGallery Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Carcassonne hotel.

  • 59 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1909
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, dressing gowns, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available for a fee: EUR 28 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 per person
  • Valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The outdoor pool closes for the season in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

What is the cancellation policy at Hotel de la Cite Carcassonne - MGallery Collection?

Hotel de la Cite Carcassonne - MGallery Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel de la Cite Carcassonne - MGallery Collection?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Hotel de la Cite Carcassonne - MGallery Collection on 4 June 2024 start from AU$464.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel de la Cite Carcassonne - MGallery Collection?

Yep, Hotel de la Cite Carcassonne - MGallery Collection has uncovered valet parking with in/out privileges for EUR 30 per night. Onsite parking is limited.

Is there a spa on site at Hotel de la Cite Carcassonne - MGallery Collection?

Yep, there is an onsite spa at Hotel de la Cite Carcassonne - MGallery Collection. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hotel de la Cite Carcassonne - MGallery Collection have a pool?

Hotel de la Cite Carcassonne - MGallery Collection has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What makes Hotel de la Cite Carcassonne - MGallery Collection a romantic place to stay?

An attached winery and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel de la Cite Carcassonne - MGallery Collection.

Is Hotel de la Cite Carcassonne - MGallery Collection family-friendly?

You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Hotel de la Cite Carcassonne - MGallery Collection is a hit with families.

Does Hotel de la Cite Carcassonne - MGallery Collection serve breakfast?

Yeah, our guests enjoy the buffet brekkie here! Served daily, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hotel de la Cite Carcassonne - MGallery Collection?

No, Hotel de la Cite Carcassonne - MGallery Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel de la Cite Carcassonne - MGallery Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel de la Cite Carcassonne - MGallery Collection?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Hotel de la Cite Carcassonne - MGallery Collection?

Furry friends are welcome at Hotel de la Cite Carcassonne - MGallery Collection, with food and water bowls on offer.

Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 512 out of 672 reviews" "
Rating 8 - Good. 109 out of 672 reviews" "
Rating 6 - Okay. 31 out of 672 reviews" "
Rating 4 - Poor. 15 out of 672 reviews" "
Rating 2 - Terrible. 5 out of 672 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

8/10 Good

JAIME FABIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel bonito, cómodo, buena atencion del personal.
Stayed 2 nights in Dec 2023

6/10 Okay

Gabriel

Liked: Cleanliness, room comfort
Disappointing
No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.
Stayed 1 night in Oct 2023

10/10 Excellent

Vadym

Stayed 1 night in Nov 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is and amazing place full of history and elegance
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel inside the city walls was amazing. The staff, restaurant and amenities were excellent. This a wonderful place to stay and the hotel top quality in all aspects.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a truly wonderful stay. Our room was wonderful with a a terrace which looked at the castle turrets. The staff was extremely welcoming and gracious. The restaurant was completely booked, but the concierge make reservations for us at another restaurant. I would highly recommend this hotel for a truly memorable stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located with a magnificent staff
Stayed 3 nights in Oct 2023

8/10 Good

Timothy, Mill Creek

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023