6/10 Okay
Carmelita C.
26 May 2025
Disliked: Cleanliness
Beautiful Property in Redstone
This property is really beautiful on the outside. However, the person that is managing the property was very rude to me via text message & over the phone. She gave me the wrong room information so when we got to the property, we accidentally opened the wrong unit and saw that there was stuff in the unit. When I called the property manager to get her help, she was rude to me and asked me how I got that unit information and I told her it was sent to me through the VRBO messaging system, which was supposedly direct communication with her. She then was very condescending in tone to me and started telling me that I was in the wrong because she gave me the wrong information and wrong room number and code. After speaking with her, she finally gave me the right room information and code, but only apologized after she was very rude and disrespectful to me via VRBO messages and on the phone. The room itself wasn’t very clean. There was a half used bottle of body wash in the shower, the sheets had visible signs of dirtiness on them. The carbon monoxide detector wasn’t working and was placed in a cabinet above the microwave. There was food left in the freezer from another guest. There were ice packs left in the freezer from another guest. I was very disappointed in this unit and the way I was treated. This is not my first time being at this location and every other time I came I had a pleasant experience with no issues. It makes me very worried to come back here.
Carmelita C.
Stayed 2 nights in May 2025