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5.0 out of 5

"Had an enjoyable stay at The Westin Cape Town. The staff are all very friendly and always made an effort to converse at breakfast. The spa and ameni ... " More

By a verified traveller on Fri 28 Dec 2018

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Hotel Description

The Westin Cape Town puts you in the heart of Cape Town, connected to the convention center and within just a 10-minute stroll of popular attractions like Cape Town International Convention Centre and Long Street. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

All 483 rooms feature TVs with satellite channels, and you can enjoy free WiFi, in-room childcare, and separate bathtubs and showers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillowtop beds and pillow menus invite a good night's rest. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering at Heavenly Spa by Westin can include deep-tissue massages and hot stone massages along with facials and mani/pedis. The bistro, Louis B's Bar and Lounge, serves French cuisine and is open for lunch and dinner. Raleigh's Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour fitness center, and sauna. 5877 square feet (546 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Free buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute walk of this 5-star Cape Town City Centre hotel include Two Oceans Aquarium and Castle of Good Hope.

Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$119* Per night/room 27 Nov. - 28 Nov.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Westin, Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Cape Town ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Cape Town

Everyone (2) Couples (1) Family (1)
5 out of 5
Had an enjoyable stay at The Westin Cape Town. The staff are all very friendly and always made an effort to converse at breakfast. The spa and amenities are outstanding.

Posted by on 28 Dec. 2018

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Comment from Hotel Management

29 Dec. 2018 by Florencia

Dear Adam, Thank you for your amazing rating and wonderful feedback about our staff after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5 out of 5
Excellent service in executive club. Wonderful views

Posted by , from New Zealand on 17 Apr. 2016

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Comment from Hotel Management

22 Apr. 2016 by Christian Tamas

Dear Dennis, Warmest greetings from The Westin Cape Town! I hope you are well and refreshed after your recent stay with us. Thank you for making time to convey your feedback and we are very happy to have created a delightful experience through our hotel and Restaurant ON19. We are looking forward to having the pleasure of welcoming you back to our hotel soon in the near future. Be well, CHRISTIAN TAMAS Duty Manager THE WESTIN CAPE TOWN, SOUTH AFRICA Convention Square, Lower Long Street, Cape Town, South Africa

5 out of 5
Pros: Staff were fantastic
Cons: Small lap pool that childern were not allowed in
Location: Wonderful
Facilities: Top of the line; Value: Great deal; Service: Phenomenal; Cleanliness: Spotless; No fridge in rooms.

Posted by , from Australia - WA - Perth on 2 Apr. 2013

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5 out of 5
Pros: Spa and breakfast
Cons: Bit confusion on check-in
Location: Wonderful
Facilities: Amazing spa and breakfast; Value: Reasonable; Service: Go the extra mile; Cleanliness: Immaculate; Lovely staff

Posted by , from Australia - QLD - Brisbane on 5 Aug. 2012

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Property Features

The Westin Cape Town offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 5877 square feet (546 square meters) and includes conference space. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury The Westin Cape Town. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cape Town hotel.

  • 1 building
  • 483 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5877 sq ft of conference space
  • 546 sq m of conference space
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Cape Town Intl. Airport (CPT) (19.5 km / 12.1 mi)
  • Train station: Cape Town Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Westin Cape Town offers 483 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Louis B's Bar and Lounge - This bistro specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Thirty7 Showkitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Raleigh's Bar - This bar specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Spa Services

  • Facial treatments
  • Number of treatment rooms 15
  • Couples treatment rooms
  • Manicures and pedicures
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Car recommended
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • 1 percent tourism fee will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 1700.00 per person (roundtrip)
  • Self parking fee: ZAR 100.00 per day
  • Valet parking fee: ZAR 100 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cape Town Westin
  • Westin Cape Town
  • Westin Hotel Cape Town
  • Westin Cape Town Hotel
  • The Westin Cape Town Hotel Cape Town Central
  • The Westin Cape Town South Africa
  • The Westin Cape Town Hotel
  • The Westin Cape Town Cape Town
  • The Westin Cape Town Hotel Cape Town

You should know

  • The Westin Cape Town offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.