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One&Only Cape Town

5-star property
Dock Road, V & A Waterfront, Cape Town, Western Cape 1800 796 370
Choose Dates
4.7 out of 5
Exceptional!
See all 3 Wotif Reviews

"Facilities: State of the art; Service: Courteous; Cleanliness: Spotless; " More

By chris, from Australia - QLD - Brisbane on Sat 21 Feb 2015

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Hotel Description

A luxury stay in the heart of Cape Town awaits you at One&Only Cape Town, a recipient of the prestigious Conde Nast Hot List award in 2010. Within steps you'll find Two Oceans Aquarium and V&A Waterfront within a 15-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 131 soundproofed rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, iPod docks, and in-room childcare. Minibars provide free refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while pillowtop beds and premium bedding invite a good night's rest. Separate bathtubs and showers, espresso makers, and pillow menus are also available.

A relaxing visit to One and Only Spa can include deep-tissue massages, hot stone massages, aromatherapy, and mani/pedis along with access to the hot springs/mineral springs. The restaurant, Nobu, serves Japanese cuisine and is open for dinner. Vista Bar and Lounge is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. Enjoy the marina, free kids' club, 24-hour fitness center, and spa tub. 3927 square feet (365 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas, a sauna, and a snack bar/deli. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 5-star Victoria and Alfred Waterfront hotel include Cape Town International Convention Centre and Cape Town Stadium.

Superior Room, 2 Queen Beds (Island)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$1,194* Per night/room 8 Mar. - 9 Mar.

Room, 2 Queen Beds, Mountain View (Marina)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Harbour View (Marina)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms (Island)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Harbour View (Marina)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One&Only Cape Town ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for One&Only Cape Town

Everyone (3)
5 out of 5
Pros: Location
Cons: Didn't seem flexible in regard to room allocation and check in and check out. Had two consecutive bookings and had to check out for 4 hrs between.
Location: Wonderful, Outstanding
Facilities: State of the art; Service: Courteous; Cleanliness: Spotless;

Posted by , from Australia - QLD - Brisbane on 21 Feb. 2015

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Comment from Hotel Management

21 Feb. 2015 by

“Dear Anonymous, On behalf of our team at One&Only Cape Town we wish to thank you for choosing to stay with us and I am truly sorry to learn about your experience and any shortcoming you had with your room allocation and can assure you that this is not indicative of our usual standards. We hope that we will have the opportunity to welcome you back in the future. Sincerely, Dale Parkington - Resort Manager”

4 out of 5
Pros: Great restaurants
Location: Perfect, Outstanding
Facilities: Above average; Value: Pricey; Service: Outstanding; Cleanliness: Pleasant; Walking distance to the Waterfront

Posted by , from Malaysia on 10 Dec. 2013

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5 out of 5

Posted by , from Australia - NSW - Regional NSW on 16 Apr. 2013

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About the One&Only Cape Town

Location Dock Road, V & A Waterfront, Cape Town, Western Cape 8002

Property Features

One&Only Cape Town offers its guests a full-service spa, a marina, and an outdoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3927 square feet (365 square meters) and includes conference space. A spa tub, a 24-hour fitness center, and a sauna are also featured at the luxury One&Only Cape Town. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cape Town hotel.

  • 131 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 3927 sq ft of conference space
  • 365 sq m of conference space
  • Built in 2009
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cape Town Intl. Airport (CPT) (21.2 km / 13.2 mi)
  • Train station: Cape Town Station (2.7 km / 1.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

One&Only Cape Town offers 131 accommodations with iPod docking stations and minibars (stocked with some free items). Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Refrigerators and espresso makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Cape Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Children's slippers
  • Wardrobe or closet

Food & Drink

One&Only Cape Town has 2 restaurants serving breakfast, lunch, and dinner.

Nobu - This restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Isola - This poolside restaurant serves dinner and light fare. Open daily.

Vista Bar and Lounge - This lobby lounge serves lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 12
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in a Superior Room, 2 Queen Beds (Island South African Resident Rate) and Superior Room, 1 King Bed (Island South African Resident Rate) must present Residence Card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for ZAR 895.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: ZAR 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 990 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: ZAR 895.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • One&Only Cape Town
  • One&Only Hotel
  • One&Only Hotel Cape Town
  • One And Only Cape Town
  • One&Only Cape Town Hotel Cape Town Central
  • One&Only Cape Town South Africa
  • One&Only Cape Town Hotel
  • One And Only Cape Town
  • One&Only Cape Town South Africa
  • One Only Cape Town
  • One&Only Cape Town Hotel
  • One&Only Cape Town Cape Town
  • One&Only Cape Town Hotel Cape Town

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

One&Only Cape Town is listed in the 2010 Condé Nast Traveler Hot List.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.