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The Ritz Cape Town

Property class: 4

Photo gallery for The Ritz Cape Town

A restaurant with tables set for dining, large windows offering a view of the sea, and a glass railing separating the dining area from the view.
A poolside area with lounge chairs, a table with a bottle and glass, and a large umbrella.
A modern hotel lobby with a central staircase, a reception desk, and a large decorative plant.
A modern hotel room with a large bed, a wooden desk, a TV, and a city view.
A tall hotel building with a curved facade and a prominent rooftop sign.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View map
Cnr. Main & Camberwell Roads, Sea Point, Cape Town, Western Cape, 8050
  • Place, Sea Point Promenade
    ‪3 min walk‬
  • Place, Table Mountain National Park
    ‪6 min walk‬
  • Place, Green Point Park
    ‪9 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪27 min drive‬

Room options

View all photos for City Room

A modern hotel room with a large bed, a wooden desk, a TV, and a city view.

City Room

  • Ocean view
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

A hotel room with a large bed, a desk, a chair, and a TV.

Luxury Room

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Suite

A room with two black armchairs and a glass coffee table with gold legs.

1 Bedroom Suite

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, a wooden desk, a TV, and a city view.

Deluxe Room

  • Ocean view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Cape Town

You'll be connected to the convention centre at The Ritz Cape Town, and within just a 10-minute stroll of Sea Point Promenade and Table Mountain National Park. Highlights at this family-friendly hotel include 2 restaurants, 3 bars/lounges and an outdoor swimming pool. .The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the free kids' club, pool cabanas and pool loungers as well as access to a playground. Other amenities include free Wi-Fi in public areas and a conference centre. Each morning free breakfast is served. There's also self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Three Anchor Bay hotel include Cape Town International Convention Centre and Long Street.

What's nearby

  • Sea Point Promenade - 3 min walk - 0.3 km
  • Table Mountain National Park - 6 min walk - 0.6 km
  • Green Point Park - 9 min walk - 0.8 km
  • Milton Beach - 14 min walk - 1.2 km
  • Cape Town Stadium - 4 min drive - 1.7 km

Getting around

  • Cape Town Station - 9 min drive
  • Observatory Station - 9 min drive
  • Cape Town (CPT-Cape Town Intl.) - 24 min drive

Restaurants

  • ‪Rockpool - ‬5 min walk
  • ‪Norfolk Deli - ‬7 min walk
  • ‪Nando's - ‬3 min walk
  • ‪Shift Espresso Bar - ‬3 min walk
  • ‪Paddy Malones - ‬2 min walk

About this property

The Ritz Cape Town

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. An outdoor pool, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly The Ritz Cape Town. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Cape Town hotel.

  • 1 building
  • 212 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 1972
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Ritz Cape Town offers 212 air-conditioned accommodations with minibars and a safe. Memory foam beds feature premium bedding. Televisions come with premium cable channels.

Bathrooms include a rainfall showerhead, complimentary toiletries and hairdryers. This Cape Town hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (ZAR 60 per day)
  • Extended parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar

Restaurants on site

  • Casa
  • Top of the Ritz revolving

Things to do

  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 23 floors
  • Art Deco architecture
  • Built in 1972
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

  • Diners Club
  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: ZAR 60 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cape Town Hotel Ritz
Cape Town Ritz
Cape Town Ritz Hotel
Hotel Cape Town Ritz
Hotel Ritz Cape Town
Ritz Cape Town
Ritz Cape Town Hotel
Ritz Hotel
Ritz Hotel Cape Town
Cape Town Ritz Hotel South Africa
The Ritz Cape Town Hotel
The Ritz Cape Town Cape Town
The Ritz Cape Town Hotel Cape Town

Frequently asked questions

What is the cancellation policy at The Ritz Cape Town?

The Ritz Cape Town offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Ritz Cape Town?

Yep, The Ritz Cape Town has a self car park for ZAR 60 per day. A self car park is also available, for a fee. Additionally there is extended parking, for a fee. Onsite parking is limited.

Are there any beaches close to The Ritz Cape Town?

Yep, The Ritz Cape Town is a short 13-minute walk from Milton Beach.

Does The Ritz Cape Town have a pool?

The Ritz Cape Town has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The Ritz Cape Town?

The Ritz Cape Town features an outdoor pool, 2 restaurants and 3 bars. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes The Ritz Cape Town a romantic place to stay?

A bar and 24-hour room service, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at The Ritz Cape Town.

Is The Ritz Cape Town family-friendly?

You bet! With amenities such as a free children's club, supervised childcare and a playground, it's no surprise that The Ritz Cape Town is a hit with families.

Does The Ritz Cape Town serve breakfast?

You bet, complimentary buffet brekkie is on offer daily.

Is there a free airport shuttle available at The Ritz Cape Town?

No, The Ritz Cape Town does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz Cape Town?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz Cape Town?

Check-out time is 11 AM.

Are pets allowed at The Ritz Cape Town?

No, pets are not allowed.

The Ritz Cape Town Reviews

Reviews

6.8
Rating 10 - Excellent. 66 out of 313 reviews
Rating 8 - Good. 89 out of 313 reviews
Rating 6 - Okay. 88 out of 313 reviews
Rating 4 - Poor. 32 out of 313 reviews
Rating 2 - Terrible. 38 out of 313 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso!

Matavilhoso! À vista do quarto e do restaurante principalmente é de tirar o fôlego!
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicely modernised hotel in a good location

We spent a couple of days in Cape Town and the Ritz was the perfect home base. The interior is very nice and the team extremely friendly.
Stayed 5 nights in May 2018
Verified review

6/10 Okay

Liked: Staff & service, room comfort

Café ruim e concierge desonesto

O quarto era muito confortável, porém o café da manhã deixa muito a desejar. Além de ser confuso e muito demorado. Eles nos dão um cardápio com poucas opções, e em todas as vezes ficamos aguardando mais de 30 minutos pela espera do prato. Sendo que o hotel estava totalmente vazio. Além disso sempre vinha faltando algo no prato. Além disso, o concierge não é honesto, seu nome é Sadick. Eu e meu marido solicitamos um táxi pois iríamos conhecer um restaurante bem famoso chamado Mama África, pedimos ao hotel que solicitasse o táxi. Enquanto aguardávamos o concierge Sadick veio em nossa direção se apresentou e perguntou onde íamos. Explicamos e ele nos disse com toda a certeza que o restaurante havia falido e nos indicou um outro. No momento ficamos satisfeitos pela ajuda. Porém quando chegamos ao outro restaurante o “taxista” amigo do concierge nos cobrou R200 de uma corrida que normalmente era R35. Além disso descobrimos dias depois que o restaurante que queríamos ir ainda estava aberto. Ele é desonesto e trapaceiro.
Stayed 4 nights in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bem localizado. Foi todo reformado o quarto é muito bom e a vista também. O serviços e atendimento bom e café da manhã muito bom.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

We stayed at the newly revamped hotel for two weeks and loved our stay. After an initial problem with our room, we were instantly upgraded to a large room with a breathtaking view of Lion's Head and the sea. The staff at The Ritz are simply wonderful! They are all friendly and helpful, always greeting us with a smile. The breakfast buffet was good, with eggs made to order and a good selection of other items. The hotel is one block from the Promenade where we enjoyed walking. There is a large choice of restaurants within walking distance and the area is safe. We did not take advantage of the revolving restaurant, but the views from up there were stunning! We would definitely stay at The Ritz again!
Stayed 14 nights in Mar 2018
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Satisfactoria lo hizo posible la gerente de turno, muy amable su atencion y preocupacion.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE, THEFT!!

Went to dinner, returned to room and realized I need to buy water because there was none stocked in my room. Made the misteak of leaving my purse under the TV for 15 minutes while I went downstairs. During that time someone entered my room to drop off a “complimentary” dessert tray. Cute right? Wrong! Discovered several hundred US dollars went missing! Immediately reported it to manager on duty, he could have cared less and told me he couldn’t go around accusing people and that he would alert the morning manager. Upon check out the next morning nobody knew of the situation and there was no follow up even a month after! Why are they entering rooms late at night and doing nothing about stolen money? This place is weird and shady. Lesson learned don’t drop your guard for even a second. STAY FAR AWAY FROM THE RITZ...
Stayed 1 night in Feb 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supernöjd!

The Ritsz hade en fantastisk service, personalen hjälpte oss med restaurangbokningar, tips på aktiviteter, kollade vädret och var väldigt om sig och kring sig för oss.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

Newly renovated Ritz misses the mark

No hairdryer, no robes, no slippers, hard pillows with no pillow choices, extractor not functioning in the bathroom, small bottled water only for 1 provided and 45 minutes to get room service to rectify after phoning multiple times made our stay very disappointing for a hotel that has been newly renovated, but has missed the mark. Fine details to the renovation like leaving the old brown covering inside the lift doors, badly covered passage walls / finishes and unfinished areas on the restaurant level makes one feel that the decoration upgrade was done as cheaply as possible. The staff in the restaurant were friendly and did ask how was our stay, but more needs to be done to tell guests that you can order a cooked breakfast, as the food variety on display was minimal. Pity, because the past reviews online has been shocking, but we though that things would have dramatically changed due to a "complete renovation". A lot more work and attention to detail needed. Nice pool area though.
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff

Sadick is an outstanding concierge. he was very attentive to all our needs and went above and beyond to make sure all needs were met. He greeted us every morning with a warm and inviting greeting. The Restaurant and Bar staff was awesome, the Manager was informed that I was lactose intolerant, he immediately walked to the local store and bought soy milk that would last my entire stay. The staff at the revolving restaurant were excellent, specially our waitress. South Africa was on our bucket list, however, our experience, because of the staff, has turned it into a place we will visit again.
Stayed 5 nights in Feb 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Money stolen from my room

Safety box was not functional upon my arrival. My mistake, I left my money inside my luggage. Unfortunately housekeeping stole money out of my bags. The next day I informed Reception and asked them NOT to let anyone into my room. However when I came back at night the room was cleaned and housekeeping has been there again despite my earlier note. Stay there at your own risk.
Stayed 3 nights in Feb 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel good location friendly helpful staff

Only there for one day & night, Inside building works where noisy. Safe in room you could just pick up and walk out with it. Unfortunate couldn’t use pool due to drought & rain
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovering genomförd med lite fuskhantverk. Men väldigt fint och trevlig serviceminded personal. Väldigt fin frukost, restaurang och poolbar.
Stayed 2 nights in Feb 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Does not quite live up to expectations.

Fridge was installed during the stay(!); no information material available; not possible to borrow an iron; unwelcoming lobby; quite friendly staff; room very small; bathroom with see-through glass wall (please stop this nuisance; it's spreading); fantastic views; food ok and not overly priced; grocery shop + pharmacy nearby; charged twice for the same dinner. No chance to experience the top-floor restaurant - spaces should really be kept open exclusively for guests - and it seems the pool was available to members of the general public, if so, it's highly unsuitable. It's small enough as it is.
Stayed 4 nights in Dec 2017
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Must read about hotel

This is by far the most disappointing Hotel I have ever been to in my life!!! And I have traveled the world. 1. The hotel is undergoing renovation which cause a terrible nuisance. 2. The room service is extremely poor. If you are expecting the normal room service in a room, don’t bother. 3. My first day at the restaurant, they served a stale salmon. Because there aren’t as much guest in the hotel, the quality of food is in question. 5. There is only one functional elevator in the hotel. One day, I had to walk down the stairs from the 15th floor because the elevator wasn’t working. 6. To crown it all, there wasn’t hot water in the room. I was unable to take a shower for two days because of this. 7. The hotel room is actually nice and it is cleaned regularly obviously because there isn’t traffic in the hotel. 8. The staff at the hotel are quite non-challant, you could wait up to 30mins before any one attends to you in your room. 9. Overall, don’t stay in this hotel as it is undergoing renovation which have reduced the functionality of the rooms.
Stayed 3 nights in Dec 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They really don't care about the customer.

First the hotel is close under construction and nobody contacted me telling me that, so I arrived from the airport and they were not receiving customers. They sent me to a far away "hotel" really bad taking advantage because I'm sure they paid very little for that place Where I was ROBBED while I was out! If Ritz really care about their customers they would contact you first or they would put you in a better/safe place NOT in a chipper place so they could have more profit on top!
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

VOLTARIA

Hotel bem localizado, atualmente em reforma mas não comprometendo a estadia .... Quartos limpos e confortáveis. Próximo à ampla rede de restaurantes e comércio ao redor. Recepção bem atenciosa.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best room in town.

From our arrival, through to our departure, we had a positive experience. No complaints. Our room on the 19th floor gave us wonderful views. The dual aspect room meant that we could see sunrise and sunset. Our double room had recently been renovated, and was very acceptable. Some floors were still being renovated, and two of the four lifts were reserved for contractors. This was very well managed and we did not experience any inconvenience.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

My stay in the Ritz

Excellent service with wonderful friendly staff. Although the towels were old it was crisp and clean. I would love to have a comfortable chair in the room where you can sit especially if you stay for longer than a week.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome/amazing

It was a great stay I have stayed at many places and the Ritz is top of my list I saw reviews of the place and I might add its so not true the staff the atmosphere the food everything was absolutely amazing.
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Great staff

The Hotel is old,but the staff that works there are great!They are super friendly and helpful!
Verified review

6/10 Okay

Disliked: Cleanliness, room comfort
The first day the room was not good at it was damp the carpet was smelling and its was so small for 4 adults also their cupboards was full od dust we complained and they moved us to another room its better than that nice view but the problem we had is when we woked up on Monday Morning and the water was cold.Also their room has no twin plugs we had to go and buy for ourselves to able to charge our phones
Verified review

6/10 Okay

Liked: Staff & service

Rejuvenating

We enjoyed our stay and had lots of fun together. Though the rooms weren't really up to our standards, the staff were amazing.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

insatisfaction

hôtel très vétuste, gros probleme d humidité, d isolation et d insonorisation dans les chambres.cadre peu agréable en dépit d une bonne implantation géographique (vue mer,montagne)
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Enkelt nat - af nød.

Da en anden booking var glippet måtte vi finde et hotel i al hast - Ritz havde plads til to voksne og to børn. Vi boede der kun en nat. Hotellet er af ældre dato og derfor ret nedslidt. Internettet fungerer dårligt og ligeledes elevatorerne hvilket er irriterende når man bor på 12. Etage. Personalet var meget behjælpelige og medvirkede til at vores ophold blev ok trods de uheldige omstændigheder.