Didn’t realise the property was across two locations. We were given a room across the street from reception. Room was below street level and you could hear footsteps people chatting. Room cleanliness etc was good. On the small size but to be expected for London. Breakfast area (also downstairs below reception) was small for the amount of people dining. Great selection of food though.
1 month ago by A verified traveller from Australia
This is your quintessential British hotel. Lavishly decorated to create an atmosphere of old English charm. Staff were wonderful. Service was excellent. Food was good, particularly the full buffet breakfast. They really go the extra mile to make your stay special. Nice rooms with modern bathrooms. No fridge however. Well located for walking or tube access. Highly recommended and we will be back.
2 months ago by A verified traveller from Sydney Australia
Staff lacked a bit of understanding about Christmas in London there were many more things open than we were told I totally appreciate the fact public transport wasn’t running on Xmas day however we did know that and were organised plus a lot more attractions were opened they were unaware of
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