Ona Palmira Paguera

4.0 star property
Family-friendly hotel with 2 outdoor pools and restaurant

Photo gallery for Ona Palmira Paguera

Interior entrance
Sun deck
Desk, free WiFi, bed sheets
2 outdoor pools, open 9:30 AM to 9:30 PM, pool umbrellas, pool loungers
Breakfast and dinner served, international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View map
Carrer dels Amtllers 7, Paguera, Calvia, Mallorca, 07160
  • Place, Platja de La Romana
    ‪6 min walk‬
  • Place, Playa de Palmira
    ‪9 min walk‬
  • Place, Tennis Academy Mallorca
    ‪12 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪27 min drive‬

Room options

Double Room Single Use, Balcony

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 24 sq m
  • Sleeps 1
  • 2 Single Beds

Double Room, Balcony (2 adults + 1 child)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

Triple Room, Balcony

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

Triple Room, Balcony (1 adult)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 24 sq m
  • Sleeps 1
  • 2 Single Beds

Double Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Double Room, Balcony (1 adult + 1 child)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Double Room, Balcony (1 adult + 2 children)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

Triple Room, Balcony (1 adult + 1 child)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Triple Room, Balcony (2 adults)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Double Room Single Use, Balcony

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 1
  • 2 Single Beds

Superior Double Room, Balcony (1 adult + 1 child)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Double Room, Balcony

7.4 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Triple Room, Balcony (1 adult)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 Single Murphy Bed

Superior Triple Room, Balcony (1 adult + 1 child)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Triple Room, Balcony (2 adults)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Triple Room, Balcony (2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Murphy Bed

Superior Triple Room, Balcony (1 adult + 2 children)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Murphy Bed

Superior Triple Room, Balcony

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 30 sq m
  • Sleeps 3
  • 3 Single Beds

Deluxe Double Room Single Use, Balcony

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

Deluxe Room, Balcony (1 adult + 1 child)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Triple Room, Balcony (1 adult)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 Single Murphy Bed

Deluxe Triple Room, Balcony (1 adult + 1 child)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Triple Room, Balcony (2 adults)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Triple Room, Balcony (2 adults + 1 child)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Deluxe Triple Room, Balcony (1 adult + 2 children)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Deluxe Triple Room, Balcony

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
Desk
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Bed

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About the area

Calvia

A family-friendly stay in Calvia awaits you at Ona Palmira Paguera. Within just a 15-minute stroll, you'll find Playa de Palmira and Tennis Academy Mallorca. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and a poolside bar. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor tennis court, kids' swimming pool, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. .Attractions within a 15-minute drive of this 4-property class Peguera hotel include Port of Palma de Mallorca and Palma Nova Beach.

What's nearby

  • Playa de Tora - 6 min walk - 0.4 km
  • Platja de La Romana - 6 min walk - 0.6 km
  • Playa de Palmira - 9 min walk - 0.8 km
  • Tennis Academy Mallorca - 12 min walk - 1.1 km
  • Square Santa Ponsa - 4 min drive - 3.2 km

Getting around

  • Palma de Mallorca Verge de Lluc Station - 18 min drive
  • Palma de Mallorca (PMI) - 30 min drive

Restaurants

  • ‪Thüringer Land - ‬7 min walk
  • ‪Mar y Mar - ‬5 min walk
  • ‪San Marco - ‬5 min walk
  • ‪La Hacienda - ‬2 min walk
  • ‪pacific bay - ‬5 min walk

About this property

Ona Palmira Paguera

Family-friendly hotel with 2 outdoor pools and restaurant
As a guest of Ona Palmira Paguera, you'll find 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, an arcade/games room, and multilingual staff are also featured at the family-friendly Ona Palmira Paguera.

This 4-star Calvia hotel is smoke free.

  • 118 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1978
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Ona Palmira Paguera offers 118 air-conditioned accommodations, with a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers.

This Calvia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 22 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Mini golf
  • Outdoor tennis court

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Built in 1978
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Nearby parking fee: EUR 22 per day (164 ft away)
  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:30 AM to 9:30 PM

Property is also known as

Hsm Madrigal Apartamentos
Hsm Madrigal Apartamentos Calvia
Hsm Madrigal Apartamentos Hotel
Hsm Madrigal Apartamentos Hotel Calvia
HSM Madrigal Hotel Calvia
HSM Madrigal Hotel
HSM Madrigal Calvia
HSM Madrigal
Aparthotel Hsm Madrigal Peguera
Aparthotel HSM Madrigal Majorca/Peguera, Spain

Frequently asked questions

What is the cancellation policy at Ona Palmira Paguera?

Ona Palmira Paguera offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Ona Palmira Paguera?

Yep, Ona Palmira Paguera is a short 10-minute walk from Playa de Palmira. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Does Ona Palmira Paguera have a pool?

Ona Palmira Paguera has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:30 AM to 9:30 PM.

Is Ona Palmira Paguera family-friendly?

You bet! With amenities such as a children's pool, an arcade and on-site mini golf, it's no surprise that Ona Palmira Paguera is a hit with families.

Does Ona Palmira Paguera serve breakfast?

Yeah, buffet brekkie is offered daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Ona Palmira Paguera?

No, Ona Palmira Paguera does not offer an airport shuttle service.

Is there a bar or restaurant at Ona Palmira Paguera?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Ona Palmira Paguera?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Ona Palmira Paguera?

No, pets are not allowed.

Ona Palmira Paguera Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 104 out of 253 reviews
Rating 8 - Good. 78 out of 253 reviews
Rating 6 - Okay. 53 out of 253 reviews
Rating 4 - Poor. 9 out of 253 reviews
Rating 2 - Terrible. 9 out of 253 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jeff

Stayed 6 nights in Aug 2025

2/10 Terrible

premraj

Disliked: Staff & service, amenities
The receptionist was rude and I had to wait over an hour just to check in, the room had strong cleaning chemical odour and the heat was not working. From the reception to the lift you will have to physically lift your heavy suitcase or baggage as they don’t have flat surface that takes you to the lift.
Stayed 1 night in Oct 2025

2/10 Terrible

Ikra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is advertised as four stars, but unfortunately my experience was far from that standard. Future guests should be aware of several issues before booking. Cleanliness was a recurring concern — I found hair on the towels, mold in the bathroom, and dirty communal areas. The shower drain in my room was clogged and remained so even after I reported it. The bed had no proper frame, squeaked and shifted constantly, and the fridge provided neither cooling nor complimentary water. There was also no kettle available, which made even a simple cup of tea impossible. Service was equally disappointing. The reception staff were curt and unhelpful, pointing vaguely in the direction of rooms instead of guiding guests — which can mean wandering through multiple floors or blocks with luggage. Requests for assistance were met with indifference. Breakfast options were extremely limited, not what you would expect from a four-star property. Despite being marketed as non-smoking, the balcony doors are not airtight, so smoke from neighboring rooms easily drifts in. Overall, while the hotel may look appealing on the surface, the reality is poor maintenance, subpar service, and a lack of basic amenities. I would advise future guests to manage expectations or consider alternative accommodation if they are seeking a true four-star experience.
Stayed 6 nights in Sep 2025

6/10 Okay

Maria Sequierra

Stayed 5 nights in Sep 2025

2/10 Terrible

Mahelet

Disliked: Cleanliness, staff & service, property conditions & facilities
They ruined my holiday…the most shameful hotel it is and what surprised me is everyone i mate in the hotel was saying that.especially the supervisor doesn’t no to do his job. I advised him to take some more training on the job.normal reception do better job than him!
Stayed 5 nights in Sep 2025

2/10 Terrible

Abigail

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐☆☆☆☆ A deeply disappointing experience—rudeness and disregard from staff I rarely leave negative reviews, but my recent stay was so upsetting I feel compelled to warn others. From the moment I arrived, the staff were dismissive and downright rude. I wasn’t greeted with warmth or professionalism—instead, I was made to feel like a burden. The atmosphere lacked any sense of hospitality, and my concerns were brushed aside without care. What should have been a relaxing escape turned into a stressful, disheartening experience. I left feeling humiliated and emotionally drained. I expected better from a property with this reputation. If you value kindness, respect, and basic courtesy, I’d strongly recommend looking elsewhere.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Ona Palmira Paguera! The staff were wonderful - friendly and helpful. Flavia suggested some great restaurants for us to go to. The hotel is beautiful with 2 pools and lots of amenities. The breakfast in the morning was very well stocked and staffed. The food was delicious. Our room was a bit dated, I think we may have been in an older building, but it was still nice. The A/C wasn't working great, but we managed. Plenty of restaurants and shops nearby within walking distance. It was a wonderful place to stay for our quick holiday and we will be back again someday!
Stayed 3 nights in Aug 2025

4/10 Poor

Gaeth

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Poor experience

To start, we were greeted by Flavia, she was fantastic and I old us about the best places to eat nearby and so on. We stayed for 3 nights. A common theme for this hotel is everything is behind a paywall. For instance, if you want to use the sauna or Jacuzzi i think it’s €7 per hour. The pool closes at 6 pm which I found to be way too early (sunset is at 8:30). One of the worst experiences was talking to a member of the customer service, I believe his name was Fabio. Fabio was very rude and almost yelled at us when we asked them to use the sauna after 6. I have never felt more uncomfortable or upset while staying at a hotel that is supposed to be 4 stars. Also the towels are also to be rented fyi. In terms of condition, the hotel is very very old. You could tell from the room.
Stayed 3 nights in Aug 2025

2/10 Terrible

Jevin

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Florentina Andreea

Travelled with group
Disliked: Amenities
It was ok
Stayed 6 nights in Aug 2025

10/10 Excellent

Damien Jon Dominic de

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice hotel, both pools absolutely amazing, choice at the breakfast buffet was great too… One or two of the staff could’ve been a little bit more smiley but other than that a great hotel
Stayed 7 nights in Aug 2025

6/10 Okay

Jordana

Stayed 3 nights in Aug 2025

6/10 Okay

Elena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Jara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like this hotel at all. There are so many points, but I will only list the most important ones now. First of all, nobody greets you when you walk past (staff). They all come across as arrogant and lacking in joie de vivre. The food is the same every day with minimal variety in the evening, if you want to get snacks upstairs at the reception, they take 40 minutes or longer to bring the food. On arrival no one accompanied us to our room and we were not told what was in the hotel. Our room was also never fully cleaned, something was always forgotten. During the 2 weeks I was there, our room was only cleaned thoroughly and nicely once and that was by a small dark skinned woman, much love to you! I have traveled many times and I have never experienced anything like this. In my opinion, this hotel deserves 3 stars at most.
Stayed 12 nights in Jul 2025

10/10 Excellent

Thasmiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 4 nights in Jul 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend loverly stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Oceanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very beautiful and aesthetically pleasing. The staff’s eye friendly and the rooms and public areas were really clean.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rhiannon

Stayed 4 nights in Jul 2025

10/10 Excellent

Olivera

Stayed 5 nights in Jul 2025

10/10 Excellent

Vivien

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel. Lots of amenities, the rooms were accommodating and clean. Staff were friendly too
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely holiday great pool and lovely food and very pleased with air con as it was so so hot. I would definitely return to this hotel
Stayed 3 nights in Jun 2025

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT 4 star! 3 star at very best! A couple of Reception staff ( short guy with Muscles) and dark haired lady very very rude, unfriendly and really unhelpful . One lady in bar staff ( same dark haired lady on reception) very rude , not interested in serving and not interested in being polite. Restaurant staff very nice, as were the cleaning staff.. Food was very good ! Room very basic, no coffee or tea making facilities. Expedia website says room safe is free, charged me 20 euros, website says swim up bar ! , This is completely closed.. No swim up bar, the bar is closed down. Cigarette ends around bottom pool area,not cleaned up over a few days.. No entertainment or music, the staff said there was none this season at all. Forget indoor swim pool this is closed for season and they charge yet again for jacuzzi.. Finally on leaving , we asked to store our suitcases , were told to put in an old restaurant, with everyone else’s , this is open to everyone in the hotel , anything could have been stolen! A Promised shower room downstairs before leaving, tried to charge me £4 euro per towel ! Reception Asked would I stay here again ? Definitely a resounding NO! There are really nice 4 star hotels in Paguera, we had to visit in the evenings for entertainment( Free) .. and much better service and friendliness, visited Hotel Valentin(4 star) and HSM linda(3 star) both wiped the floor with Ona Palmira. I would NOT stay here again..
Stayed 8 nights in Jun 2025

2/10 Terrible

mahmoud

Stayed 1 night in Jul 2025

8/10 Good

Roberta

Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025