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Amway Grand Plaza, Curio Collection by Hilton

4.0 star property
Historic hotel connected to the convention centre in Grand Rapids with 4 restaurants

Photo gallery for Amway Grand Plaza, Curio Collection by Hilton

Ballroom
Creator video
Indoor pool
Lobby
Ballroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$354
includes taxes & fees
2 Jan - 3 Jan 2026

Explore the area

View map
187 Monroe Ave Nw, Grand Rapids, MI, 49503
  • Place, DeVos Performance Hall
    ‪2 min walk‬
  • Place, DeVos Place Convention Center
    ‪3 min walk‬
  • Place, Van Andel Arena
    ‪5 min walk‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Luxury Suite, 1 King Bed, Non Smoking (Plaza)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 94 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, River View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking, River View

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed
  • 57 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Living area

Junior Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(59 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 2 Queen Beds

Superior Suite, 2 Queen Beds

Superior Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room

Interior

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

View all photos for Grand King Room with River View

Premium bedding, pillow-top beds, in-room safe, desk

Grand King Room with River View

  • Sleeps 3

View all photos for Superior King Room

Bathroom

Superior King Room

  • Sleeps 3

Two Queen Room

  • Sleeps 4

View all photos for Grand Two Queen Room with River View

Interior

Grand Two Queen Room with River View

  • Sleeps 4

View all photos for Plaza Luxury Suite

Premium bedding, pillow-top beds, in-room safe, desk

Plaza Luxury Suite

  • Sleeps 4

Tower Luxury Suite with Grand River View

  • Sleeps 4

View all photos for Junior Suite

Interior

Junior Suite

  • Sleeps 3

Superior Two Queen Room

  • Sleeps 4

Mobility Accessible Two Queen Room with Roll In Shower

  • Sleeps 4

View all photos for Plaza Executive Suite

Interior

Plaza Executive Suite

  • Sleeps 4

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Exterior

Hyatt Place Grand Rapids Downtown

Downtown Grand Rapids
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,004 reviews
The price is AU$267
includes taxes & fees
15 Jan - 16 Jan 2026
Hyatt Place Grand Rapids Downtown

About the area

Grand Rapids

Amway Grand Plaza, Curio Collection by Hilton puts you in the heart of Grand Rapids, connected to the convention centre and within steps of Rosa Parks Circle and DeVos Performance Hall. Highlights at this historic hotel include 4 restaurants, 4 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the sauna. The steakhouse, Ruths Chris Steakhouse, is open for dinner. Enjoy the indoor swimming pool, gym and Hot tub as well as access to racquetball/squash. 47124 square feet (4378 square metres) of event facilities include 46 meeting rooms and conference space, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning to-go breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Near this Downtown Grand Rapids hotel, you'll find Van Andel Arena.

What's nearby

  • DeVos Performance Hall - 2 min walk - 0.2 km
  • DeVos Place Convention Center - 3 min walk - 0.3 km
  • Van Andel Arena - 5 min walk - 0.4 km
  • Grand Rapids Art Museum - 5 min walk - 0.5 km
  • Gerald R. Ford Museum - 5 min walk - 0.5 km

Getting around

  • Grand Rapids Station - 17 min walk
  • Gerald R. Ford International Airport (GRR) - 19 min drive

Restaurants

  • ‪Z's Bar & Restaurant - ‬3 min walk
  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Real Seafood Company - ‬1 min walk
  • ‪The Kitchen by Wolfgang Puck - ‬2 min walk
  • ‪Mojo's Dueling Piano Bar - ‬1 min walk

About this property

Amway Grand Plaza, Curio Collection by Hilton

Historic hotel connected to the convention centre in Grand Rapids with 4 restaurants
Amway Grand Plaza, Curio Collection by Hilton offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include 46 meeting rooms and limo/town car service. Event space at this hotel measures 47124 square feet (4378 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Amway Grand Plaza, Curio Collection by Hilton. Parking is available for a fee.

This Grand Rapids hotel is smoke free.

  • 656 guestrooms or units
  • 29 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 47124 sq ft of conference space
  • 4378 sq. m of conference space
  • Built in 1981
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Amway Grand Plaza, Curio Collection by Hilton offers 656 accommodations with laptop-compatible safes and a safe. Pillowtop beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Historic Hotels of America.

Similar properties

Exterior
Hyatt Place Grand Rapids Downtown
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,004 reviews
The price is AU$267
includes taxes & fees
15 Jan - 16 Jan 2026
Hyatt Place Grand Rapids Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 41 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 4 to 15 for adults and USD 4 to 15 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • MDRD
  • Ruths Chris Steakhouse
  • Starbucks
  • The Kitchen by Wolfgang
  • The Kitchen Counter

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Racquetball/squash
  • Shopping
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 46 meeting rooms
  • 47,124 square feet of conference space

Outdoors

  • On a river

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 29 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with premium channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 21 December 2025 to 25 December 2025 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 21 December to 26 December:
  • Bar/Lounge
  • Dining venue
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Spa
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 4 to 15 for adults and USD 4 to 15 for children
  • Self-parking fee: USD 41.00 per night (in/out privileges)
  • Valet parking fee: USD 45.00 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Amway Grand Plaza
Amway Hotel
Amway Hotel Grand Plaza
Grand Plaza Amway
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Amway Grand Plaza Hotel Grand Rapids
Amway Grand Plaza Hotel
Amway Grand Plaza Grand Rapids
Amway Grand Plaza Curio Collection Hilton Hotel Grand Rapids
Amway Grand Plaza Curio Collection Hilton Hotel
Amway Grand Plaza Curio Collection Hilton Grand Rapids
Amway Grand Plaza Curio Collection Hilton
Amway Grand Plaza, Curio Collection by Hilton Hotel
Amway Grand Plaza, Curio Collection by Hilton Grand Rapids
Amway Grand Plaza, Curio Collection by Hilton Hotel Grand Rapids

Frequently asked questions

What is the cancellation policy at Amway Grand Plaza, Curio Collection by Hilton?

Amway Grand Plaza, Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Amway Grand Plaza, Curio Collection by Hilton?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Amway Grand Plaza, Curio Collection by Hilton on 2 Jan 2026 start from AU$354.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Amway Grand Plaza, Curio Collection by Hilton?

Yep, Amway Grand Plaza, Curio Collection by Hilton has a self car park with in/out privileges for USD 41.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Amway Grand Plaza, Curio Collection by Hilton?

Yep, there is an onsite spa at Amway Grand Plaza, Curio Collection by Hilton. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Amway Grand Plaza, Curio Collection by Hilton have a pool?

Amway Grand Plaza, Curio Collection by Hilton has an indoor pool.

What luxury perks are available at Amway Grand Plaza, Curio Collection by Hilton?

Amway Grand Plaza, Curio Collection by Hilton features a full-service spa, an indoor pool and 4 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Amway Grand Plaza, Curio Collection by Hilton a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Amway Grand Plaza, Curio Collection by Hilton.

Is Amway Grand Plaza, Curio Collection by Hilton family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Amway Grand Plaza, Curio Collection by Hilton is a hit with families.

Does Amway Grand Plaza, Curio Collection by Hilton serve breakfast?

Sure does, to-go brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Amway Grand Plaza, Curio Collection by Hilton?

No, Amway Grand Plaza, Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Amway Grand Plaza, Curio Collection by Hilton?

Yep, Amway Grand Plaza, Curio Collection by Hilton has 4 restaurants.The dining venue is closed seasonally each year from December 21 until December 26.

What time are check-in & check-out at Amway Grand Plaza, Curio Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Amway Grand Plaza, Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 647 out of 1004 reviews
Rating 8 - Good. 170 out of 1004 reviews
Rating 6 - Okay. 98 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Every detail seems to be a priority.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, room amenities however need some work
Stayed 2 nights in Sep 2025

8/10 Good

REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful. Would have liked a mini fridge leftovers. Service was impeccable. The temperature in the room was our only problem. We had difficulty regulating it.
Even our dog enjoyed the view!
Stayed 1 night in Sep 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Genrundyne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean with comfortable beds. The staff was very friendly and helpful. The shops in the hotel were well stocked with items for browsing and purchasing. Food in the hotel was very good. We stayed during Art Prize. It was very busy in the hotel and the hotels staff was on top of everything!
Stayed 1 night in Sep 2025

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect central location for walking around the ArtPrize venues. Hotel has a lot of character and fun shops. Amazing views from our tower room. Had a great dinner at the Kitchen.
Stayed 1 night in Sep 2025

2/10 Terrible

Daniel, Niles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nothing but problems from time of check in to after checking out and them trying to change my card again for the 4th time.
Stayed 1 night in Sep 2025

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2025

10/10 Excellent

Cletis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Francoise

Stayed 2 nights in Sep 2025

4/10 Poor

Daniel, Niles

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay again. Booked and prepaid for a room for two days. Had nothing but issues. Woke up after the first nights stay to find out the tried to run my credit card AGAIN, for the room not only did they run it once it was ran 3 different times and for 3 different amounts. Went to the front desk, was told it was entered in the system wrong since I booked through a 3rd party (Hotels.con/Expedia) and they had the problem taken care of and would not happen again. Check out the following day and check out. Two hours later I get another hit on my card for $300. Called and asked to speak to management to discuss the multiple issues with charges among other issues, only to be told I couldn’t speak to management that they (front desk) would handle my complaint issue which clearly they couldn’t handle it properly because it happened multiple days even after being told it was taken care of. Would not recommend staying, high price room for low quality. Make frequent visits to Grand Rapids and was our first and last visit with Amway.
Stayed 1 night in Sep 2025

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked us in was so nice! Room is beautiful and so clean. Bed and pillows were really comfortable. And the room quiet. Great location to fun things downtown.
Stayed 1 night in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything!!!
Stayed 1 night in Sep 2025

8/10 Good

Kristina

Stayed 1 night in Jun 2025

10/10 Excellent

James

Stayed 4 nights in Sep 2025

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful!!! Lovely property! Outside dining near the river with music just lovely as were the servers!
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how many museums we nearby and hiw much everything was in walking distance. Amazing place to stay to get to see downtown Grand Rapids
Stayed 2 nights in Sep 2025

10/10 Excellent

Loubna, Northville

Stayed 1 night in Aug 2025

10/10 Excellent

Sandi

Stayed 1 night in Aug 2025

8/10 Good

dave

Business traveller, Travelled with partner
Beautiful property. All of the nice bars and restaurants were closed for private events. None of that was disclosed prior to the reservation. I will never stay there again. Defeats the purpose.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, amenities
Hotel was excellent and beautiful. Tons of amenities, great staff, excellent pool and spa area.
Stayed 1 night in Aug 2025

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025