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DoubleTree by Hilton Harrogate Majestic Hotel & Spa

4.0 star property
Victorian hotel with full-service spa and health club

Photo gallery for DoubleTree by Hilton Harrogate Majestic Hotel & Spa

Exterior
Property video
Breakfast, lunch and dinner served
Indoor wedding
Serves lunch, dinner and happy hour

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
The current price is AU$147
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
Ripon Road, Harrogate, England, HG1 2HU
  • Place, Harrogate Convention Centre
    ‪5 min walk‬
  • Place, Turkish Baths and Health Spa
    ‪7 min walk‬
  • Place, Harrogate Theatre
    ‪8 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

8.2 out of 10
Very good
(15 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Heating
Connecting/adjoining rooms available
Portable fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, travel cot

Deluxe Room, 1 King Bed

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Hairdryer
Eco-friendly toiletries
Bathrobes
Private bathroom
Heating
Connecting/adjoining rooms available
Portable fan
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(49 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Heating
Connecting/adjoining rooms available
Portable fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Hairdryer
Eco-friendly toiletries
Bathrobes
Private bathroom
Heating
Connecting/adjoining rooms available
Portable fan
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Cosy Double Room, 1 Double Bed

Cosy Double Room, 1 Double Bed

Cosy Double Room, 1 Double Bed

7.0 out of 10
Good
(14 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Heating
Connecting/adjoining rooms available
Portable fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Heating
Connecting/adjoining rooms available
Portable fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed (Bathtub)

Room, 1 King Bed (Bathtub) | Minibar

Room, 1 King Bed (Bathtub)

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Heating
Connecting/adjoining rooms available
Portable fan
Eco-friendly toiletries
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Beds

Superior Double Room, 2 Beds

Superior Double Room, 2 Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Hairdryer
Eco-friendly toiletries
Bathrobes
Private bathroom
Heating
Connecting/adjoining rooms available
Portable fan
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior King Room, 2 Beds

Superior King Room, 2 Beds

Superior King Room, 2 Beds

8.8 out of 10
Excellent
(14 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Portable fan
Hairdryer
Eco-friendly toiletries
Bathrobes
Private bathroom
Heating
Connecting/adjoining rooms available
Portable fan
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 2 King Beds

About the area

Harrogate

DoubleTree by Hilton Harrogate Majestic Hotel & Spa places you in the centre of Harrogate, within a short 5-minute stroll of Royal Hall and Harrogate Ringway. Highlights at this Victorian hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing visit to The Harrogate Spa can include deep-tissue massages, hot stone massages and detox wraps along with access to the mud bath and sauna. The restaurant, Carters, is open for breakfast, lunch and dinner. Frederick's is the hotel's own cocktail bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub, sauna and pool loungers. 157 square feet (15 square metres) of event facilities include 14 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 4-property class Harrogate City Centre hotel, you'll be 19.6 km (12.2 mi) from Yorkshire Dales National Park.

What's nearby

  • Royal Hall - 5 min walk - 0.4 km
  • Harrogate Convention Centre - 5 min walk - 0.4 km
  • Turkish Baths and Health Spa - 7 min walk - 0.7 km
  • Harrogate Theatre - 8 min walk - 0.7 km
  • RHS Garden Harlow Carr - 5 min drive - 3.6 km

Getting around

  • Harrogate Station - 11 min walk
  • Leeds (LBA-Leeds Bradford) - 29 min drive

Restaurants

  • ‪The Winter Gardens - ‬5 min walk
  • ‪Christies - ‬6 min walk
  • ‪Ice Scoop Gelato - ‬5 min walk
  • ‪Konak Meze - ‬9 min walk
  • ‪Nando's - ‬6 min walk

About this property

DoubleTree by Hilton Harrogate Majestic Hotel & Spa

Victorian hotel with full-service spa and health club
DoubleTree by Hilton Harrogate Majestic Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 157 square feet (15 square metres) and includes a conference centre. A hot tub, a sauna, and spa services are also featured at the business-friendly DoubleTree by Hilton Harrogate Majestic Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Harrogate hotel is smoke free.

  • 184 guestrooms or units
  • 5 levels
  • 157 sq ft of conference space
  • 15 sq. m of conference space
  • Built in 1901
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Harrogate Majestic Hotel & Spa offers 184 accommodations with laptop-compatible safes and coffee/tea makers. 49-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Harrogate hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The Harrogate Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (GBP 9.99 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 18 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Carters
  • Frederick's

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (157 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1901
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Portable fan
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 16.95 per person
  • Fee for in-room wireless Internet: GBP 9.99 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: GBP 18 per night
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Majestic Harrogate
Majestic Hotel Harrogate
The Majestic Hotel
DoubleTree by Hilton Harrogate Majestic Hotel & Spa Hotel
DoubleTree by Hilton Harrogate Majestic Hotel & Spa Harrogate

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

DoubleTree by Hilton Harrogate Majestic Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Harrogate Majestic Hotel & Spa on 23 Nov 2025 start from AU$147.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

Yep, DoubleTree by Hilton Harrogate Majestic Hotel & Spa has an uncovered self car park for GBP 18 per night. Onsite parking is limited.

Are there any beaches close to DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

The closest beach to DoubleTree by Hilton Harrogate Majestic Hotel & Spa is Pebble Beach (17.5 km).

Is there a spa on site at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

Yep, The Harrogate Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does DoubleTree by Hilton Harrogate Majestic Hotel & Spa have a pool?

DoubleTree by Hilton Harrogate Majestic Hotel & Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

DoubleTree by Hilton Harrogate Majestic Hotel & Spa features a full-service spa, a health club and an indoor pool.

Is DoubleTree by Hilton Harrogate Majestic Hotel & Spa family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as travel cots in the guestrooms, it's no surprise that DoubleTree by Hilton Harrogate Majestic Hotel & Spa is a hit with families.

Does DoubleTree by Hilton Harrogate Majestic Hotel & Spa serve breakfast?

Yeah, our travelers love the full breakfast here! Served weekdays from 7:00 AM to 10:00 AM and weekends between 7:00 AM and 11:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

No, DoubleTree by Hilton Harrogate Majestic Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Harrogate Majestic Hotel & Spa?

Dogs are welcome at DoubleTree by Hilton Harrogate Majestic Hotel & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

DoubleTree by Hilton Harrogate Majestic Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 440 out of 1001 reviews
Rating 8 - Good. 246 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Maryanddayvon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There is only 1 small lift, leading to chaos at check in/check out time, with long waits for the lifts, and/or giving up and using the stairs instead. Many other people were complaining about this. Main negative points: small room, undersized bed. However, plus points: good internet, towels, TV, tea/coffee faciltites, mini-fridge, excellent access into town centre, nice staff.
Stayed 1 night in Aug 2025

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jodie

Disliked: Cleanliness, property conditions & facilities
There was £50 deposit To pay that I was not expecting incase of any damage which im still waiting to get back, the bathroom was dirty and the bath Matt and some towels looked stained
Stayed 1 night in Aug 2025

8/10 Good

Shona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Very nice hotel but a few things put me off

Really enjoyed the hotel, the only two things that spoiled it for me was…there was lots of hair in the swimming pool and the beds weren’t very comfortable, especially the pillows they were extremely uncomfortable, apart from these two things the hotel is lovely 😊
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building with a nod to the past in the internal character but with an overall modern feel within the rooms. Comfy bed, clean bathroom and a safety deposit box and toiletries which made this a lovely room. Would have liked a better view, we were in room 145 at the back of the property and tbe coffee/tea tray was on a unit where there wasnt a plug so had to keep moving the entire tray to the dressing table when using the kettle. Given complimentary drink at the bar for our wedding anniversary which was nice and arrived in our room to towel swans and rose petals on the bed which was a lovely touch. Lovely breakfast with a variety of options - all good quality produce. Location was very convenient for walking into the centre of Harrogate.
Historical pictures throughout hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was nice bed a bit hard
Stayed 2 nights in Jul 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Lovely hotel & spa, excellant location for the town centre. Staff all friendly & welcoming.
Stayed 3 nights in Jul 2025

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Michelle

Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice to have a pool but a bit dated. Staff are really helpful and responsive. Many options for breakfast
Stayed 2 nights in Jul 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My celebratory 40th birthday treat!

Stayed here for 2 nights to celebrate my 40th birthday! It was a beautiful hotel, the breakfast was incredible, the room was spacious and very comfortable - downside is we had a balcony but the windows would not open to allow access and the room was quite dusty in places. But otherwise was a fantastic get away!
Stayed 2 nights in Jul 2025

2/10 Terrible

Paul

Travelled with family
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Hotel ok, communal areas tired and in need of refurbishment. Some maintenance issues with room. Reception staff not particularly welcoming. Attention needed.
Stayed 1 night in Jul 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast options. Friendly helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Aynsley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Alun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Bring back the days when Hilton stood for quality!

We booked especially for a night as the booking information said we’d have full access to the spa facilities as a part of the stay. On arrival we were told that guests get a maximum 1 hour access which was incredibly disappointing given we were staying there to spend the afternoon relaxing in the spa. The hotel staff were very un accommodating and blaze, direct and unhelpful. It’s a shame because I remeber when Hilton hotels the service level was exceptional and quality always very high. Now, it is lacking in all these areas, outdated and old with zero interest in making guests feel welcome and relaxed.
Stayed 1 night in Jul 2025

6/10 Okay

Alistair

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Lovely but need to get lifts sorted.

Nice hotel, very busy with the Great Yorkshire Show. Only one of the lifts was working which meant very (very) long waits as it was tiny meaning only one couple at a time. We had a baby in a pram which meant the stairs was not an option.
Stayed 2 nights in Jul 2025

10/10 Excellent

Fiona

Stayed 5 nights in Jul 2025

2/10 Terrible

Baron

Travelled with partner
Disliked: Amenities, property conditions & facilities
While the property looks majestic on paper/online, the reality is that this property is too 'tired' to be a Hilton hotel. It is hurting the Hilton brand. It is just on the tipping point but is definitely not up to scratch. Our room had no air conditioning, no shaving plug in the bathroom and the TV was unable to access Netflix or Prime and could not allow us to 'cast' the streaming services to the TV. Great hotel if we were still in the 60s or 70s. Good hotel for a general or business stay where you get clean rooms and basic service. Bad hotel if it is under the Hilton banner. Suggestion: drop the Hilton name and rebrand as a good value-for-money business hotel. Possibly as a sister company to Hilton.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Leanne

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2025