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Al Habtoor Palace Budapest

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for Al Habtoor Palace Budapest

1 bedroom, premium bedding, minibar, in-room safe
Lobby sitting area
Park view
2 bars/lounges
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa
  • Parking available
  • Gym

Explore the area

Map
Erzsebet Ter 9-10, 1051 Budapest, Budapest, 1051
  • St. Stephen's Basilica
    ‪4 min walk‬
  • Szechenyi Chain Bridge
    ‪8 min walk‬
  • Vaci Street
    ‪12 min walk‬
  • Budapest (BUD-Ferenc Liszt Intl.)
    ‪30 min drive‬

Room options

View all photos for Royal Suite including Club Lounge access

1 bedroom, premium bedding, minibar, in-room safe

Royal Suite including Club Lounge access

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Superior King Room

1 bedroom, premium bedding, minibar, in-room safe

Accessible Superior King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Suite including Club Lounge access

1 bedroom, premium bedding, minibar, in-room safe

Chairman Suite including Club Lounge access

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin Park View Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Park View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 39 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Park View Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Park View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club King including Club Lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club King including Club Lounge access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 58 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Skyline Suite including Club Lounge access

1 bedroom, premium bedding, minibar, in-room safe

Skyline Suite including Club Lounge access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe King Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite including Club Lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club Suite including Club Lounge access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Palace Suite including Club Lounge access

1 bedroom, premium bedding, minibar, in-room safe

Palace Suite including Club Lounge access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite (Club) including Club Lounge access

55-inch Smart TV with digital channels, books, music library

Deluxe Suite (Club) including Club Lounge access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior King Room

1 bedroom, premium bedding, minibar, in-room safe

Superior King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Budapest

A luxury stay in the heart of Budapest awaits you at Al Habtoor Palace Budapest. You'll be within steps of Elizabeth Park and within a short 5-minute stroll of St. Stephen's Basilica. Highlights at this Art Deco hotel include 2 bars/lounges, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages, hot stone massages and body scrubs along with access to the sauna and steam room. The restaurant, Ottimo, serves Italian cuisine and is open for brunch, lunch and dinner. Kupola Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym and sauna. 2476 square feet (230 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. There's also valet parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 5-property class Budapest City Centre hotel include Szechenyi Chain Bridge and Vaci Street.

What's nearby

  • St. Stephen's Basilica - 4 min walk - 0.4 km
  • Szechenyi Chain Bridge - 8 min walk - 0.7 km
  • Vaci Street - 12 min walk - 1.1 km
  • Parliament Building - 16 min walk - 1.3 km
  • Buda Castle - 4 min drive - 2.6 km

Getting around

  • Deak Ferenc ter Station - 1 min walk
  • Budapest Boraros Square Station - 4 min drive
  • Budapest (BUD-Ferenc Liszt Intl.) - 30 min drive

Restaurants

  • ‪VOLT Music Bar Official - ‬1 min walk
  • ‪Akvárium Klub - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Kfc - ‬1 min walk
  • ‪Fröccsterasz - ‬2 min walk

About this property

Al Habtoor Palace Budapest

Luxury hotel with full-service spa and bars/lounges
Al Habtoor Palace Budapest offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include 5 meeting rooms and limo/town car service. Event space at this hotel measures 2476 square feet (230 square metres) and includes conference space. A sauna, a terrace, and multilingual staff are also featured at the luxury Al Habtoor Palace Budapest. Parking is available for a fee.

This Art Deco Budapest hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • Conference rooms
  • 2476 sq ft of conference space
  • 230 sq. m of conference space
  • Built in 1918
  • Charging station for electric cars
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Al Habtoor Palace Budapest offers 200 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

Arabic, English, German, Hungarian, Italian, Russian, Spanish

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  • Spa
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  • Free WiFi
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (HUF 23,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Kupola Bar
  • Kupola Lounge
  • Ottimo

Things to do

  • 24-hour gym
  • Books
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Music library
  • Piano
  • Private wine tours
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,476 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Grab bar in shower (87 centimetre high)
  • Height-adjustable showerhead
  • Lift (108 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HUF 35000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: HUF 23000.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: HUF 35000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.

Property Registration Number SZ19001644

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Hungary. This property is rated 5 stars.

Property is also known as

The Ritz Carlton Budapest
Al Habtoor Budapest Budapest
Al Habtoor Palace Budapest Hotel
Al Habtoor Palace Budapest Budapest
Al Habtoor Palace Budapest Hotel Budapest

Frequently asked questions

What is the cancellation policy at Al Habtoor Palace Budapest?

Al Habtoor Palace Budapest offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Al Habtoor Palace Budapest?

Yep, Al Habtoor Palace Budapest has secured covered valet parking for HUF 23000.00 per day.

Is there a spa on site at Al Habtoor Palace Budapest?

Yep, there is an onsite spa at Al Habtoor Palace Budapest. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Al Habtoor Palace Budapest have a pool?

Al Habtoor Palace Budapest has an indoor pool. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Al Habtoor Palace Budapest?

Al Habtoor Palace Budapest features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Al Habtoor Palace Budapest a romantic place to stay?

Winery tours and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Al Habtoor Palace Budapest.

Is Al Habtoor Palace Budapest family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Al Habtoor Palace Budapest is a hit with families.

Is there a free airport shuttle available at Al Habtoor Palace Budapest?

No, Al Habtoor Palace Budapest does not offer an airport shuttle service.

Is there a bar or restaurant at Al Habtoor Palace Budapest?

Yep, you can grab a meal at Al Habtoor Palace Budapest's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Al Habtoor Palace Budapest?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Al Habtoor Palace Budapest?

No, only service animals are allowed.

Al Habtoor Palace Budapest Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1000 reviews
Rating 8 - Good. 167 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

matan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Apr 2025

10/10 Excellent

matan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service that we received during our stay was great. The employees were very attentive. We especially enjoyed our late afternoon coffee in the Club Lounge with Fruzsina. She was very kind, sweet and amazingly helpful. She will be the core memory we look back on when we think about our stay at this hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in the city, it is located in the city center and the hotel is luxurious
Stayed 3 nights in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Go-To Hotel in Budapest

Absolutely love staying here. I've tried several places in Budapest, but this is really where I enjoy staying the most. The location is excellent. The rooms are comfortable. Beds are heavenly. Everything is very clean.
Stayed 5 nights in Mar 2025

10/10 Excellent

Alain, kuesnacht

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facility is very high end but beyond that I liked the efficiency of it all (room, breakfast buffet, ...). Everything is very well thought. The Staff was excellent, friendly, competent and very helpful in any situation. Loved it!
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Judy, Los Gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely adore this hotel! From start to finish, my stay was a fantastic experience, and I can confidently say that their breakfast was the best I had during my entire trip. The restaurant staff were truly top-notch—so warm and attentive. On my last day, the breakfast restaurant manager(give her a raise!) noticed how much I loved the traditional Hungarian bread, Pogácsa, and went out of her way to gift me the recipe and even pack a bag for me to take along. That thoughtful gesture completely made my day! Every morning, I couldn’t wait to start my day with their amazing breakfast. And let me tell you about their cappuccino—unlike the usual, uninspired machine-made ones, this was beautifully prepared, rich, and absolutely delicious. I loved it so much I had two cups every morning! The hotel’s location was also great. While it was a bit far from the main train station, I was still able to visit all the major attractions on foot in just one day, which made it super convenient. Their dinner restaurant was pretty good too. Now, for a couple of minor things they could improve: The bathroom layout was a bit odd, even for a solo traveler like me. The shower stall was very small (and I’m quite petite!), and there wasn’t enough space for my skincare and makeup products. Also, whenever I washed my face, water splashed everywhere. Additionally, my room faced the street, and it was a bit too loud for me to fall asleep. Still, highly recommend.
Stayed 3 nights in Feb 2025

8/10 Good

Itzhak

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was ok, can be superb if more attention to cleanness would be kept
Stayed 4 nights in Jan 2025

10/10 Excellent

Nikolas

Stayed 3 nights in Dec 2024

10/10 Excellent

TIM

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff and property. The only negative is waiting 20 minutes for the room to be cleaned at 4 pm check-in time.
Stayed 1 night in Jan 2025

6/10 Okay

Lisabeth

Travelled with family
This is not up to the standards of a Ritz Carlton hotel at all. From the moment we walked in our room was not ready. It took over 1.5 hours to get our luggage brought to the room. After waiting long for our luggage I asked for another luggage rack for the room and it never came. There were no pleasantries from the staff. We came from Ritz Carlton Berlin which was the polar opposite. We were offered drinks and Christmas treats. There was nothing in Budapest. The breakfast was mediocre at best. No one smiled. While I had a very nice massage from Vera in the spa the spa was tiny and offered very little. Children were also allowed in and it was noisy. Not what you want to hear while you are trying to relax One of the biggest issues for me was the noise. We were backing on to the fashion street it was where the garbage is picked up. Loud at 6am every morning. We paid for a 5 star hotel and this was a 3.5 at best. We were really disappointed.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Imad

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Staff at reception is below average to terrible, except for the manager Zsuzanna H - she’s excellent and very helpful. I think they are pretty understaffed. Way below expectations for a Ritz!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Regina

Stayed 2 nights in Apr 2023

10/10 Excellent

Gregory, Clark

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Club lounge food and service was great
Stayed 3 nights in Dec 2024

10/10 Excellent

MARCO, San Pedro Sula

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Classy hotel very well located and a helpful staff.
Stayed 3 nights in Nov 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Marvin, Missouri City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The room was gorgeous and well kept! Thank you to all the staff for making my stay in Budapest warm and welcoming!
Stayed 3 nights in Nov 2024

10/10 Excellent

DEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

2/10 Terrible

Kato

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Total discrimination!

Location is great, however, you would be severely discriminated if you booked through a third party. I decided to book a long stay through Hotels.com, as the promo code was not working, i booked 3 nights instead of 4. Upon arrival, i requested they honor the long stay. To my surprise, this turned into a 3 day back and forth. Expedia called and emailed to try to resolve the issue, they refused to answer them. Furthermore, at check-in a lady next to me was kindly asked to register as a bonvoy member in order to be provided free breakfast. Upon hearing that, i requested to provide my number as well. I was shocked when i was told that they weren't going to give me free breakfast and i could only qualify for 20% off. So all guests are not treaded the same. Some are politely encouraged to get free items, others are denied services or promotions cause they're a third class guest. They also refused to give me any rebate for my 4th night and requested i pay the full price! I went to Kempiski hotel, was extremely surprised they recognized and honored my Expedia membership. They went as far as upgrading me to a new room. There's therefore no reason why the Ritz decided to discriminate me, if Kempiski can upgrade me. I doubt it has anything to do with booking through a 3rd party like they claimed. It was definitely racial and i will never be going back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sherri, Bethesda

Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful two day stay in the hotel. The location is perfect and service was impeccable. The hotel is true to its brand. They reached out to me ahead of time to arrange transportation, and again upon departure, which was very appreciated as it was my first visit to Budapest and I was unfamiliar with transportation options. I highly recommend and would love to visit again.
Stayed 2 nights in Oct 2024

4/10 Poor

Fiona

Stayed 5 nights in Sep 2024

10/10 Excellent

Jessamyn

Liked: Cleanliness, staff & service, property conditions & facilities
Service was impeccable!
Stayed 5 nights in Sep 2024