4.1 out of 5

"Amazing view from the front villas, plenty of space for 2 adults & our toddler. Staff are very friendly & accommodating. Restaurant has amazing food t ... " More

By a verified traveller on Mon 12 Feb 2018

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Hotel Description

At Pandanus Palms Holiday Resort you'll be within just a 15-minute stroll of Cylinder Beach and Home Beach. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and in-room kitchens.

All 30 individually decorated rooms feature TVs with satellite channels, and you can enjoy free WiFi, furnished balconies and living rooms. Kitchens come with fridges, microwaves and hobs, making in-room dining convenient. Dining areas, DVD players and coffee/tea makers are also available. Weekly housekeeping is available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre, outdoor tennis court and pool loungers. Additionally, you'll find free WiFi in public areas and a coffee shop/café. There's also the convenience of free self parking.

Places within a 30-minute walk of this 3.5-star Point Lookout hotel include Point Lookout Community Hall and Deadmans Beach.

Family Townhome, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

2 Bedroom Apartment - Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Apartment - Beach or Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment - Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Pandanus Palms Holiday Resort ratings based on 65 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pandanus Palms Holiday Resort

Everyone (29) Couples (13) Family (22)
4 out of 5

Posted by on 16 Jul. 2019

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2 out of 5
Disappointing accommodations. “Free WiFi” is free for one hour a day (or 250 Mb), but you can buy more time/data at the office. You’re provided with two rubbish bags and minimal toilet paper. Similarly, minimal cleaning products like dish and hand soaps are provided, but you can buy more of all of these items at the office. Do you see a pattern? Our unit had no Air Con, and was in tough shape (finish worn off the hardwood floors, peeling paint, scuffed walls, etc). The weekend was full of construction noise from the in-progress weekend warrior renovation of the unit across the courtyard. The units are very close together, and with no Air Con, everyone has their windows and doors open, resulting in disturbing noise from the neighbors’ events. Parking is also a bear (narrow carport stalls which aren’t very close to the units). The good: the pool, albeit small, was enjoyed by the kids. Also, the taste of the food offerings at on-site restaurant, Whales Way, as well as the service, was great! We’d recommend going for the early bird menu, and make sure you get the cured meat plate as a starter.

Posted by on 3 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Judy

Thank you for your review. I'm sorry to hear you were disappointed with your stay. The WiFi is only $2.00 for a day or $6.00 for the week. The free hour is usually enough to check emails and we find many people have their own for anything more. As for the amenities, we provide a starter pack. You are welcome to bring your own or purchase from the local supermarket. You certainly do not have to purchase from us. None of our villas have air conditioning but do have ceiling or pedestal fans and usually a nice sea breeze. The works being performed were from a tradesman from the mainland and, whilst we prefer no work to be carried out on weekends, sometimes it is unavoidable. Once again, I am sorry you were disappointed in your accommodation.

3 out of 5
Liked location, layout not suitable for children and no air condition.

Posted by on 20 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Judy

Thank you for your review. None of our villas have air-conditioning but we usually get a lovely sea breeze. I'm not sure why you felt the layout was not suitable for children. We like to think we are a family friendly complex. Perhaps it was the internal stairs?

5 out of 5
Great unit with a wonderfull view . Meals and service great

Posted by on 21 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Judy

Great to hear you enjoyed your stay. Thanks for the review.

4 out of 5
Friendly staff. Unit was lovely and modern. Not far from the beach and close to everything.

Posted by on 15 Dec. 2018

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Comment from Hotel Management

20 Dec. 2018 by Judy

Thank you for your review. Really glad to hear you enjoyed your stay.

3 out of 5
Not sure what the definition of “resort” means in Australia but, I expected a place that supplies the basic such as toiletries and linen and has a daily cleaning service. I ordered a baby cot and on arrival noticed this wasn’t assembled as requested and a mattress was not provided so, when asked staff they were not helpful in providing a solution and I ended up improvising with some blankets and doonas to create more padding for my baby. I wasn’t happy with that as I paid extra for the cot. We ran out of toilet paper and “resort” did not want to provide more. Seriously I’m expected to travel with toilet paper in my bag when staying at a resort? Same with dishwasher pouches, etc. I guess they only provide a starter pack. Furniture was old and beds uncomfortable. View was great! Laundry and 2 outdoor lines great! Easy access and nice breeze.

Posted by , from Mooloolaba on 2 Nov. 2018

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Comment from Hotel Management

10 Nov. 2018 by Judy

Thank you for taking the time to provide a review of your stay. As advised, we do provide a starter pack only and further items can be purchased from the local supermarket. The cot provided is a porta-cot and the mattress is what comes with the cot. We do not assemble the cots as we are not sure where guests would like them. Villas are cleaned and fresh linen provided if guests stay more than 7 days. I'm sorry your stay was not up to your expectations. We are currently in the process of upgrading villas.

5 out of 5
Fantastic views, close to food and activities, friendly and helpful staff, simple check in and check out. Overall a great stay, cant wait to come back!

Posted by , from Sydney on 30 Oct. 2018

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Comment from Hotel Management

31 Oct. 2018 by Judy

Thanks Paul. So glad you enjoyed your stay. We look forward to seeing you next time.

5 out of 5
Resort style accommodation with great views of ocean Self catering but with v good restaurant

Posted by , from New Zealand on 16 Sep. 2018

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Comment from Hotel Management

19 Sep. 2018 by Judy

Thank you for your review. Great to hear you enjoyed your stay.

3 out of 5
Dust, spider webs on the walls of the rooms and dirty bed covers Overall place is ok due to beautiful view but need better care in terms of cleaning Mu daughters had problems breeding at night due to dust.

Posted by on 25 Apr. 2018

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Comment from Hotel Management

26 Apr. 2018 by Judy

Thank you for your review. I will review our cleaning schedules to rectify these problems.

4 out of 5

Great place to stay

Amazing view from the front villas, plenty of space for 2 adults & our toddler. Staff are very friendly & accommodating. Restaurant has amazing food too. Would definitely stay there again!

Posted by , from Brisbane on 12 Feb. 2018

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About the Pandanus Palms Holiday Resort

Location 21 Cumming Parade, Point Lookout, QLD 4183

Property Features

Pandanus Palms Holiday Resort offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, tour or ticket assistance, and a BBQ are also featured at Pandanus Palms Holiday Resort. Free self parking is available.

  • 30 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • BBQ grill(s)

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Brisbane, QLD (BNE) (74.5 km / 46.3 mi)
  • Parking: Free self parking

Room Amenities

Pandanus Palms Holiday Resort offers 30 forms of accommodation with DVD players and coffee/tea makers. Rooms open to furnished balconies. This individually decorated accommodation has separate living rooms. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a bath and shower. This Point Lookout hotel provides complimentary wireless Internet access. Televisions come with satellite channels. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Television
  • Satellite channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Iron and ironing board
  • Ensuite bathroom
  • Unique decor

Food & Drink

Whales Way Restaurant – This restaurant overlooks the ocean. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per stay.
  • Cribs (infant beds) are available for AUD 5 per night.

Pets

  • No pets allowed

Policies

Free WiFi is limited to 200MB per guestroom, per stay. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5 per night
  • Rollaway bed fee: AUD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pandanus Palms Holiday Resort Point Lookout
  • Pandanus Palms Holiday Resort
  • Pandanus Palms Holiday Point Lookout
  • Pandanus Palms Holiday
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.