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4.1 out of 5

"Was a great apartment for everyone to stay in together. " More

By a verified traveller on Sun 03 Nov 2019

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Hotel Description

At Pandanus Palms Holiday Resort you'll be within just a 15-minute stroll of Home Beach and Cylinder Beach. Highlights at this beach hotel include a restaurant, an outdoor swimming pool, and in-room kitchens.

All 30 individually decorated rooms feature TVs with satellite channels, and you can enjoy free WiFi, furnished balconies, and living rooms. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Additionally, dining areas, DVD players, and coffee/tea makers are available. Weekly housekeeping is available.

At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center, outdoor tennis court, and pool loungers. Added amenities include free WiFi in public areas and a coffee shop/café. There's also the convenience of free self parking.

Places within a 30-minute walk of this 3.5-star Point Lookout hotel include Point Lookout Community Hall and Deadmans Beach.

Family Townhome, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

2 Bedroom Apartment - Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Apartment - Beach or Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Apartment - Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Pandanus Palms Holiday Resort ratings based on 69 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pandanus Palms Holiday Resort

Everyone (32) Couples (14) Family (24)
4 out of 5
Was a great apartment for everyone to stay in together.

Posted by on 3 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Judy

Thanks Tanya. Great to hear you enjoyed your stay. We hope to see you again one day.

4 out of 5

Posted by on 20 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Judy

Thank you for your review.

4 out of 5

Posted by on 8 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Judy

Thank you for your review.

2 out of 5
Very in need of upgrade in unit. Very uncomfortable lounge chairs worn out. Bed not up to scratch. One toilet only and upstairs not too good for older people. Just tired kitchen capitals not closing etc.

Posted by on 31 Aug. 2019

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Comment from Hotel Management

1 Sep. 2019 by Judy

Thank you for your review. I'm sorry you were not happy with the condition of the villa. All our villas are individually owned. I have emailed the owner of the villa with your comments.

4 out of 5

Posted by on 16 Jul. 2019

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Comment from Hotel Management

7 Aug. 2019 by Judy

Thanks for your review. We hope to see you again soon.

2 out of 5
Disappointing accommodations. “Free WiFi” is free for one hour a day (or 250 Mb), but you can buy more time/data at the office. You’re provided with two rubbish bags and minimal toilet paper. Similarly, minimal cleaning products like dish and hand soaps are provided, but you can buy more of all of these items at the office. Do you see a pattern? Our unit had no Air Con, and was in tough shape (finish worn off the hardwood floors, peeling paint, scuffed walls, etc). The weekend was full of construction noise from the in-progress weekend warrior renovation of the unit across the courtyard. The units are very close together, and with no Air Con, everyone has their windows and doors open, resulting in disturbing noise from the neighbors’ events. Parking is also a bear (narrow carport stalls which aren’t very close to the units). The good: the pool, albeit small, was enjoyed by the kids. Also, the taste of the food offerings at on-site restaurant, Whales Way, as well as the service, was great! We’d recommend going for the early bird menu, and make sure you get the cured meat plate as a starter.

Posted by on 3 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Judy

Thank you for your review. I'm sorry to hear you were disappointed with your stay. The WiFi is only $2.00 for a day or $6.00 for the week. The free hour is usually enough to check emails and we find many people have their own for anything more. As for the amenities, we provide a starter pack. You are welcome to bring your own or purchase from the local supermarket. You certainly do not have to purchase from us. None of our villas have air conditioning but do have ceiling or pedestal fans and usually a nice sea breeze. The works being performed were from a tradesman from the mainland and, whilst we prefer no work to be carried out on weekends, sometimes it is unavoidable. Once again, I am sorry you were disappointed in your accommodation.

3 out of 5
Liked location, layout not suitable for children and no air condition.

Posted by on 20 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Judy

Thank you for your review. None of our villas have air-conditioning but we usually get a lovely sea breeze. I'm not sure why you felt the layout was not suitable for children. We like to think we are a family friendly complex. Perhaps it was the internal stairs?

5 out of 5
Great unit with a wonderfull view . Meals and service great

Posted by on 21 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Judy

Great to hear you enjoyed your stay. Thanks for the review.

4 out of 5
Friendly staff. Unit was lovely and modern. Not far from the beach and close to everything.

Posted by on 15 Dec. 2018

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Comment from Hotel Management

20 Dec. 2018 by Judy

Thank you for your review. Really glad to hear you enjoyed your stay.

3 out of 5
Not sure what the definition of “resort” means in Australia but, I expected a place that supplies the basic such as toiletries and linen and has a daily cleaning service. I ordered a baby cot and on arrival noticed this wasn’t assembled as requested and a mattress was not provided so, when asked staff they were not helpful in providing a solution and I ended up improvising with some blankets and doonas to create more padding for my baby. I wasn’t happy with that as I paid extra for the cot. We ran out of toilet paper and “resort” did not want to provide more. Seriously I’m expected to travel with toilet paper in my bag when staying at a resort? Same with dishwasher pouches, etc. I guess they only provide a starter pack. Furniture was old and beds uncomfortable. View was great! Laundry and 2 outdoor lines great! Easy access and nice breeze.

Posted by , from Mooloolaba on 2 Nov. 2018

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Comment from Hotel Management

10 Nov. 2018 by Judy

Thank you for taking the time to provide a review of your stay. As advised, we do provide a starter pack only and further items can be purchased from the local supermarket. The cot provided is a porta-cot and the mattress is what comes with the cot. We do not assemble the cots as we are not sure where guests would like them. Villas are cleaned and fresh linen provided if guests stay more than 7 days. I'm sorry your stay was not up to your expectations. We are currently in the process of upgrading villas.

About the Pandanus Palms Holiday Resort

Location 21 Cumming Parade, Point Lookout, QLD 4183

Property Features

Pandanus Palms Holiday Resort offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, tour/ticket assistance, and barbecue grills are also featured at Pandanus Palms Holiday Resort. Self parking is free. This 3.5-star Brisbane hotel is smoke free.

  • 30 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms1
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Brisbane, QLD Airport (BNE) (74.5 km / 46.3 mi)
  • Parking: Free self parking

Room Amenities

Pandanus Palms Holiday Resort offers 30 accommodations with DVD players and coffee/tea makers. Rooms open to furnished balconies. These individually decorated accommodations have separate living rooms. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Satellite television is provided. Housekeeping is provided weekly.

  • In-room kitchen
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Iron and ironing board
  • Ensuite bathroom
  • Unique decor

Food & Drink

Whales Way Restaurant - This restaurant overlooks the ocean. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per stay.
  • Cribs (infant beds) are available for AUD 5 per night.

Pet Policy

  • No pets allowed

Policies

Free WiFi is limited to 200MB per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5 per night
  • Rollaway bed fee: AUD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pandanus Palms Holiday
  • Pandanus Palms Holiday Point Lookout
  • Pandanus Palms Holiday Resort
  • Pandanus Palms Holiday Resort Point Lookout
  • Pandanus Palms Point Lookout
  • Pandanus Palms Holiday Resort Hotel
  • Pandanus Palms Holiday Resort Point Lookout
  • Pandanus Palms Holiday Resort Hotel Point Lookout
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.