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4.1 out of 5

"Liked the olde worlde style and ambience. Did not like the lack of room service (ie: no clean towels each day) and we asked for some Almond Milk to b ... " More

By a verified traveller on Tue 22 Dec 2020

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Hotel Description

A luxury stay in Bowral awaits you at Peppers Craigieburn. You'll be within a 15-minute walk of Centennial Vineyards and 2.4 km (1.5 mi) from Corbett Gardens. Highlights at this hotel include a golf course, a restaurant, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 72 rooms feature free WiFi, coffee/tea makers, and hair dryers. Additionally, room service, phones, and irons/ironing boards are available.

The restaurant, Hickory’s Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of conference space and a meeting room. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli.

With a stay at this 4.5-star Bowral hotel, you'll be 3 km (1.9 mi) from Mount Gibraltar Reserve and 3.2 km (2 mi) from International Cricket Hall of Fame.

Elms Wing Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$227* Per night/room 22 Apr. - 23 Apr.

Peppers Petite Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Morton Wing Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elms Balcony Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elms Balcony Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Peppers Craigieburn ratings based on 489 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers Craigieburn

Everyone (232) Couples (231) Business (1) Family (28)
2 out of 5
The only good thing about this place is the shower. Food was terrible, room was dirty and had a heavy smell of smoke

Posted by on 18 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Paul

Hi Thank you for your reveiw, Sorry to hear the food was terrible and room was dirty and smelling of smoke.

2 out of 5
We were very disappointed that after a long drive we found that the restaurant was closed. We then had to drive back into town and find a restaurant for dinner. We were also told that you were booked out for breakfast. If we new about the restaurant we would not have stayed. One last thing the bed in our room should be thrown out. Apart from that the staff were helpful, and grounds were beautiful. One

Posted by , from Newcastle NSW. on 4 Feb. 2021

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Comment from Hotel Management

19 Feb. 2021 by Paul

Hi Graeme, Thanks for your reveiw, from Sunday - Tuesday we have a limited bar lounge menu, other days the A LA Carte is available, we do have a text message advising our guests of this but as your booking came from wotif it looks like we did not have your correct number on file i do apogise for this and we are looking at ways to improve the communication, due to the limited capicity with restrictions we can only allow limited amount of guests in the restaurant so there is just certain times that are not available, Thank you for your feedback we apreicate it and are looking at ways to better serve you in the near future.

3 out of 5
Liked the olde worlde style and ambience. Did not like the lack of room service (ie: no clean towels each day) and we asked for some Almond Milk to be delivered and it was never forthcoming.

Posted by on 22 Dec. 2020

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Comment from Hotel Management

19 Feb. 2021 by Reception

Thank you for your reveiw, so sorry about the no servicing rooms however it is a All Safe measure at the moment.

4 out of 5
The Gardens were stunning. The staff lovely. Just looking a bit tired in sitting areas.

Posted by on 20 Sep. 2020

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2 out of 5
Room was extremely noisy and was lacking privacy.

Posted by on 6 Jul. 2020

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Comment from Hotel Management

18 Jul. 2020 by Front Office Manager

Thank you for taking the time to tell us about your experience at the Peppers Craigieburn Bowral. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

3 out of 5

Posted by on 3 Jul. 2020

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Comment from Hotel Management

18 Jul. 2020 by Front Office Manager

Thank you for taking the time to tell us about your experience at the Peppers Craigieburn Bowral. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Staff were very helpful and have adapted well to the covid-19 restrictions. Menu for dinner is limited, but the food is good. Recommend the pasta.

Posted by , from Sydney on 24 Jun. 2020

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Comment from Hotel Management

18 Jul. 2020 by paul

Hi Craig, Thank you for the lovely review I am pleased you enjoyed the stay

2 out of 5
Everything was great until I walked into my room. Not even enough room to get my suitcase past the bed. Plus, all evening I could hear people walking on the noisy timber decking outside the room. Plus the shower - you can’t reach in and turn it on to heat up, unless you want to sit in the basin, or stand in the shower itself. Must be freezing in winter. I would not go back. The photos of the room on the booking website, were definitely misleading.

Posted by , from Sydney on 16 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Paul Curel

Thank you for taking the time to write this review. We are very sorry to hear that your room did not live up to your expectations and that you found our photos misleading, as this is certainly not the intention. We have passed all of your feedback on to management. Kind Regards, Paul.

2 out of 5
no beer glasses at the bar at 5.00 pm and was told to drink from bottle. matteress was old and had spring poking through. bathroom was so small it was almost unusuable . breakfast was overpriced. Coffee should be included for price

Posted by on 4 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Paul Curel

Hello, Thank you for taking the time to write this review. We are sorry to hear that your experience at Peppers Craigieburn did not live up to your expectations. We have passed your feedback regarding the mattress and bathroom on to management for their consideration, as well as noting your food and beverage issues with the restaurant staff. We do hope to be given the opportunity to rectify your experience in the future. Thank you, Paul.

4 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

18 Feb. 2020 by Brooke

Thank you for your feedback! I am glad that you enjoyed your stay with us and hope to have you staying with us again soon. Kind regards, Brooke

About the Peppers Craigieburn

Location Centennial Road, Bowral, NSW 2576

Renovations + Closures

The following facilities are closed on Sunday, Monday, and Tuesday:

  • Restaurant

Property Features

Peppers Craigieburn offers its guests a golf course. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Peppers Craigieburn. Free self parking is available. This 4.5-star Bowral hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sydney Airport (SYD) (104.9 km / 65.2 mi)
  • Train station: Bowral Station (2.1 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Peppers Craigieburn offers 72 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels and pay movies. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Hickory’s Restaurant - Overlooking the golf course and garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 10 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Craigieburn Peppers
  • Peppers Craigieburn
  • Peppers Craigieburn Bowral
  • Peppers Craigieburn Hotel
  • Peppers Craigieburn Hotel Bowral
  • Craigieburn Hotel Bowral
  • Peppers Craigieburn Hotel
  • Peppers Craigieburn Bowral
  • Peppers Craigieburn Hotel Bowral
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.