8/10 Good
Ross
Travelled with partner
21 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attraction of Peppers Craigieburn is the historic late 1890s homestead set amongst wonderful gardens and the green rolling slopes of the surrounding golf course. On arrival we wandered amongst wonderful bell shaped Enkianthus, candel larkspurs, lupine, roses starting to pop their heads out, blackbirds jumping amongst the hellebores. Probably as a result of not booking our room through our member’s All Accor website combined with our request for a ground floor room (there is no lift to service the upstairs balcony rooms in the old section of the hotel), we were allocated to a room in the ‘new’ section on the ground floor. Pros include the historic home with common rooms full of comfy country lounge chairs and fireplaces and well kept gardens (a real wedding venue), the quiet off road country setting, above average hot and cold buffet breakfast ($28 pp) and efficient friendly staff - our TV was stuck on HDMI not TV - the staff immediately fixed it. Cons - the tiny room (#57) where the bathroom floor area was smaller than that of the shower and the air conditioner even though it was turned off, seem to emit a hum during the night. Also, at check in staff failed to mention that our room could be accessed from the side carpark which is a level entry access, so we hauled our heavy bags up the front set of stairs past reception to our room. Must book an upstairs balcony room next time and ask for assistance with the bags. Would stay here again.
Ross
Stayed 2 nights in Oct 2024