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4.3 out of 5

"The car park was very full so difficult to park in the evening when we came back from dinner .. Room was pleasant but plain .. no view so a bit decei ... " More

By a verified traveller on Sun 13 Jun 2021

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Hotel Description

A luxury stay in the heart of Sunshine Coast awaits you at Mercure Sunshine Coast Kawana Waters. You'll be 1 km (0.6 mi) from NightQuarter and 5.8 km (3.6 mi) from Kawana Beach. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

All 81 soundproofed rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, free newspapers, and free local calls. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Safes, hair dryers, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find a coffee shop/café, a snack bar/deli, and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Sights within a 20-minute drive of this 4.5-star Birtinya hotel include Moffat Beach and Aussie World.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$123* Per night/room 11 Jul. - 12 Jul.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Sunshine Coast Kawana Waters ratings based on 370 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sunshine Coast Kawana Waters

Everyone (274) Business (7) Couples (44) Family (48)
5 out of 5
The car park was very full so difficult to park in the evening when we came back from dinner .. Room was pleasant but plain .. no view so a bit deceiving from pictures ..

Posted by on 13 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us and for letting our future potential guests know about us! Please always let Reception know if you are unable to find a car space on-site as we will always make arrangements for our in-house guests, so please accept our apologies for this. We are pleased that you did enjoy your stay outside of this and we hope to have the opportunity to welcome you back in the near future.

5 out of 5
The room was well equipped with shower gel, shampoo and conditioner. Great location for going to the sunshine coast stadium

Posted by on 5 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to rate us and for letting our future potential guests know about us. We are pleased that you enjoyed your stay and look forward to having the opportunity to welcome you back soon!

5 out of 5
Overall a 4star out of 5

Posted by on 22 May 2021

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Comment from Hotel Management

30 May 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to rate us and for letting our future potential guests know about us. We are pleased that you enjoyed your stay and look forward to having the opportunity to welcome you back soon!

5 out of 5
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Posted by on 12 May 2021

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Comment from Hotel Management

13 May 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to rate us and for letting our future potential guests know about us. We are pleased that you enjoyed your stay and look forward to having the opportunity to welcome you back soon!

5 out of 5
very central position

Posted by on 10 May 2021

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Comment from Hotel Management

10 May 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and we look forward to having the opportunity to welcome you back in the near future.

5 out of 5
Room was a comfortable size, a nice very of the lake and it had all the amenities needed for a short stay. The thick curtains made for a great night sleep too

Posted by on 1 May 2021

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Comment from Hotel Management

10 May 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and we look forward to having the opportunity to welcome you back in the near future.

3 out of 5
The property is relatively new. However, it is settling as evidenced by the fairly large cracjk in teh plaster at the window. No amenities other than a restaurant.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

10 May 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to rate us and for letting our future potential guests know about us. We hope to have the opportunity to welcome you back in the future.

5 out of 5

Posted by on 25 Apr. 2021

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Comment from Hotel Management

10 May 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to rate us and for letting our future potential guests know about us. We are pleased that you enjoyed your stay and look forward to having the opportunity to welcome you back soon!

4 out of 5
Clean and in a good location for our 3 night stay. Close to Sunshine Coast Stadium. Easy walking distance to shops.

Posted by on 23 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and we look forward to having the opportunity to welcome you back in the near future.

3 out of 5
Would have liked a balcony or a much bigger window.

Posted by on 22 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to share your feedback and we are pleased that you enjoyed your stay! As we are primarily hotel-style; unfortunately we have a limited number of Suites that have a balcony. These are available to be booked (subject to availability). We hope to have the opportunity to welcome you back in the future.

About the Mercure Sunshine Coast Kawana Waters

Location 9 Florey Boulevard, Birtinya, QLD 4575

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free. This 4.5-star Sunshine Coast hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Maroochydore, QLD (MCY-Sunshine Coast) (22.1 km / 13.7 mi)
  • Parking: Free self parking

Room Amenities

Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 50-inch LED televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Mercure Sunshine Coast Kawana Waters has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 29 for adults, AUD 5 and AUD 19 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Oceanside Kawana Hotel Birtinya
  • Best Western Plus Lake Kawana Hotel Birtinya
  • Best Western Plus Oceanside Kawana Birtinya
  • Best Western Plus Oceanside Kawana
  • Best Western Plus Lake Kawana Birtinya
  • Best Western Plus Lake Kawana
  • Best Western Plus Lake Kawana Hotel
  • Mercure Sunshine Coast Kawana Waters Hotel
  • Mercure Sunshine Coast Kawana Waters Birtinya
  • Mercure Sunshine Coast Kawana Waters Hotel Birtinya

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.