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Mercure Sunshine Coast Kawana Waters

4.5 star property
Luxury hotel with 24-hour front desk and coffee shop/cafe

Photo gallery for Mercure Sunshine Coast Kawana Waters

BBQ/picnic Area
Property entrance
Exterior
1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping
The current price is AU$152
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, Sunshine Coast Stadium
    ‪3 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(80 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(33 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Room (Zip Room)

Room (Zip Room)

Room (Zip Room)

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe)

Family Suite (Deluxe)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Separate bedroom
Blackout curtains
Premium bedding
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

About the area

Sunshine Coast

A luxury stay in the heart of Sunshine Coast awaits you at Mercure Sunshine Coast Kawana Waters. Within just a 15-minute stroll, you'll find Sunshine Coast University Hospital and NightQuarter. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM. .Places within a 15-minute drive of this 4.5-property class Birtinya hotel include Moffat Beach and Kawana Beach.

What's nearby

  • Sunshine Coast University Private Hospital - 5 min walk - 0.5 km
  • Sunshine Coast University Hospital - 7 min walk - 0.6 km
  • NightQuarter - 10 min walk - 0.9 km
  • Sunshine Coast Stadium - 3 min drive - 2.7 km
  • Venue 114 - 3 min drive - 2.7 km

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Summerhouse Birtinya - ‬3 min drive
  • ‪KFC - ‬3 min drive
  • ‪Banjo’s Bakery Cafe - ‬2 min drive
  • ‪Oporto - ‬7 min walk
  • ‪Your Mates Brewing Co. - ‬4 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Luxury hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A terrace, barbecue grills, and tour/ticket assistance are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free.

This 4.5-star Sunshine Coast hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2015
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 15 to 29 for adults and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

Property Registration Number 25621752654

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Frequently asked questions

What is the cancellation policy at Mercure Sunshine Coast Kawana Waters?

Mercure Sunshine Coast Kawana Waters offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Sunshine Coast Kawana Waters?

As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Sunshine Coast Kawana Waters on 16 Nov 2025 start from AU$152.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Sunshine Coast Kawana Waters?

Yep, Mercure Sunshine Coast Kawana Waters has a free self car park.

Are there any beaches close to Mercure Sunshine Coast Kawana Waters?

The closest beach to Mercure Sunshine Coast Kawana Waters is Mooloolaba Beach (7.1 km).

What makes Mercure Sunshine Coast Kawana Waters a romantic place to stay?

Couples dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Sunshine Coast Kawana Waters.

Does Mercure Sunshine Coast Kawana Waters serve breakfast?

Sure does, full brekkie is offered on weekdays from 6:30 AM to 9:30 AM and on weekends between 7 AM and 10 AM.

Is there a free airport shuttle available at Mercure Sunshine Coast Kawana Waters?

No, Mercure Sunshine Coast Kawana Waters does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Sunshine Coast Kawana Waters?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Sunshine Coast Kawana Waters?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Sunshine Coast Kawana Waters?

No, only service animals are allowed.

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1001 reviews
Rating 8 - Good. 318 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is fine, but it is just a hotel, the pictures of playgrounds, BBQs and ping pong tables in the listing are not part of the property and are all found a walk away from the property in public parklands, something to be aware of if you're booking as a family thinking these are ammenities on site, maintained by the hotel, and exclusive for guest use. When there are a lot of properties across the Sunshine Coast that do offer ammenities like this it made this listing feel a bit deceptive.
Stayed 1 night in Nov 2025

2/10 Terrible

Michele

Disliked: Cleanliness, amenities, property conditions & facilities
Room - black mold all over ceiling in sleeping area. Single bed had suspect marks along side of ensemble possibly mold. No handsoap at the basin. No shampoo in the shower. This place was really good 2 yrs ago. Disgusting complained to staff, unable to offer me another room as she said they were fully booked. I asked to speak to management and she said they wouldn’t do anything more. She took photos of ceiling and said she would report to management. Imagine my surprise at hearing nothing from management today. I phone around 3pm snd was told he the manager had gone home. This is possibly the root cause of the problem. I have requested a full refund; I have photos of black mold on ceiling as well. This is a health risk and I most certainly expected to hear from someone in management. I am very disappointed and now very angry at spending my hard earn cash in such a filthy and poorly run establishment. To allow their rooms to be let to unsuspecting public is a travesty. I am happy to provide medical papers on the effects of inhaling black mold over 12 hrs. I spoke to the duty manager this morning on departure, he took notes, told me he could do nothing. Have me the managers email. Just not good enough. Surely this was passed on to the manager after it was reported to two staff. Do not stay in this establishment!!! I await contact from management
Black mold on ceiling of room 118
Stayed 1 night in Nov 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front reception staff very welcoming and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Fiona

Liked: Staff & service
Disliked: Amenities
Was missing my TV remote on arrival. I couldn’t visit the bar area and I couldn’t eat in restaurant for dinner a function was on that night. You could hear doors bang when people left there room.
Stayed 1 night in Oct 2025

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location especially for SCUH. Stafg were very friendly and check in/out was easy. Car park was tight but was able to find a park. Would recommend and I would stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Lesleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed all the meals, and particularly enjoyed the salmon I had for the evening meal. Because I was going in for surgery, nearby, I was given a time deadline and the staff happily obliged giving me very personal and supportive service. I will definitely return and recommend this hotel to my friends. Thank you.. everyone!
Stayed 2 nights in Oct 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean.staff very helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to get to everything
Stayed 3 nights in Oct 2025

4/10 Poor

Simon

Travelled with partner
Disliked: Cleanliness, amenities
Bedding was not clean and pillows smelled of 10 years of sweat
Stayed 3 nights in Oct 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly and helpful but the bathroom was not clean and tidy
Stayed 2 nights in Sep 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed and large room in a quiet area. Great walking around the lakes and close to food options. Lovely staff and delicious food at wildflower restaurant
Stayed 2 nights in Sep 2025

8/10 Good

Gertrud

Liked: Cleanliness, staff & service
The Bed was very comfortable 😌
Stayed 1 night in Sep 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty, grime and mould present in shower and tiles. Toilet lid closed noisily. Quilt had a stain on it. Water station near lift empty. Felt like budget accommodation. Would be great to have a book with info about hotel, room info etc as well as QR code for older guests
Stayed 1 night in Sep 2025

8/10 Good

Angie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nice place for a quick stay... didnt have many facilities in room that we needed like a microwave or cutlery for takeaway meals. I found 4 children toys under the rollaway bed from previous guests. So beds dont get moved..
Stayed 2 nights in Aug 2025

8/10 Good

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for extra biscuits for our cheese platter and told we had to pay extra plus another tray charge. Please ensure if you are going to give so much cheese you give sufficient biscuits to have the cheese to minimise watage. The lady on the phone was not accommodating at all
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, good position and great restaurant down stairs
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to be able to have room service . The food was great the room was nice and the price of the room was good. Staff very friendly . Very happy with staying here .
Stayed 1 night in Aug 2025

10/10 Excellent

Ryan

Stayed 1 night in Aug 2025

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before and I knew how appropriate this hotel was for me. Staff 100%. Meal options excellent. WOTIF? Not so good. Two amounts were taken from my account. You can only contact Wotif by email or chat. Waiting time ok compared to banks and internet providers but the chat itself was disruptive. I had to upload proof of the double dipping to my bank account and the chat upload wouldn't accept the upload despite being around 186k. Very frustrating to the chat agent and myself. Several attempts over 15-20 minutes meant the chat dropped out due to my failed responses. I phoned Mercure who rightly said they couldn't assist but they only had one booking.
Stayed 1 night in Aug 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely helpful and friendly
Stayed 5 nights in Jul 2025

10/10 Excellent

Kelsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Cozy. Inviting.
Stayed 1 night in Jul 2025