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Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）

4.0 star property

Photo gallery for Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）

A modern hotel corridor with large windows offering a city view.
Property video
A hotel room with two beds, a sofa, a small table, and a view of a cityscape through large windows.
A spacious dining area with high ceilings and large windows offering a city view.
A swimming pool with clear blue water, a view of the cityscape, and a distant coastline.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Gym
The current price is AU$844
8 Aug - 9 Aug

Explore the area

View map
1 Kankaiji, Beppu, Oita-ken, 874-0822
  • Place, Global Tower
    ‪18 min walk‬
  • Place, Jigokumushikobo Kannawa
    ‪18 min walk‬
  • Place, Beppu Park
    ‪20 min walk‬
  • Airport, Oita (OIT)
    ‪60 min drive‬

Room options

View all photos for HOSHI KAN Standard Mountain View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

A hotel room with two beds, a sofa, a desk, a TV, and a window with a view.

HOSHI KAN Standard Mountain View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for HOSHI KAN Standard Ocean View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

A hotel room with a large window, a sofa, a bed, and a bedside table.

HOSHI KAN Standard Ocean View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

10.0 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for SORA KAN Junior Suite Ocean View 66sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

View from room

SORA KAN Junior Suite Ocean View 66sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for HOSHI KAN Junior Suite with 4 Beds Ocean View (71sqm) 7-9F- Buffet Breakfast&Dinner (WA DINING HOSHI

In-room safe, blackout curtains, iron/ironing board (on request)

HOSHI KAN Junior Suite with 4 Beds Ocean View (71sqm) 7-9F- Buffet Breakfast&Dinner (WA DINING HOSHI

  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 4 Large Single Beds
  • Free Wi-Fi

View all photos for SORA KAN Deluxe Ocean View 46sqm -Buffet Breakfast and Dinner Included (TERRACE & DINING SORA)

A modern hotel room with a large bed, a sofa, a chair, a small table, and a TV.

SORA KAN Deluxe Ocean View 46sqm -Buffet Breakfast and Dinner Included (TERRACE & DINING SORA)

9.8 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for SORA KAN Premium Standard Ocean View 33sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

A modern hotel room with a large bed, a sofa, a TV, and a small table.

SORA KAN Premium Standard Ocean View 33sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for SORA KAN Standard Twin Mountain View 26sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

A modern hotel room with a large bed, a desk, a chair, a television, and a large window with curtains.

SORA KAN Standard Twin Mountain View 26sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for NIJI KAN Casual Twin with Shower 4-7F (21sqm) - Buffet Breakfast and Dinner Included (CEADA PALACE)

A hotel room with two beds, a desk, a wardrobe, and a bathroom.

NIJI KAN Casual Twin with Shower 4-7F (21sqm) - Buffet Breakfast and Dinner Included (CEADA PALACE)

9.4 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for NIJI KAN Casual Double with Shower 8F (21sqm) -Buffet Breakfast and Dinner Included (CEADA PALACE)

A modern hotel room with a large bed, a wardrobe, a desk, and a bathroom.

NIJI KAN Casual Double with Shower 8F (21sqm) -Buffet Breakfast and Dinner Included (CEADA PALACE)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for SORA KAN Premium Standard with Tatami Area Mountain View 36sqm -Buffet Breakfast and Dinner (SORA)

In-room safe, blackout curtains, iron/ironing board (on request)

SORA KAN Premium Standard with Tatami Area Mountain View 36sqm -Buffet Breakfast and Dinner (SORA)

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for HOSHI KAN Superior Room w/ Tatami Area Ocean View 50sqm - Buffet Breakfast&Dinner (WA DINING HOSHI)

In-room safe, blackout curtains, iron/ironing board (on request)

HOSHI KAN Superior Room w/ Tatami Area Ocean View 50sqm - Buffet Breakfast&Dinner (WA DINING HOSHI)

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

A modern hotel room with a wooden ceiling, two beds, a TV, a seating area, and a view of the outdoors.

HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for SORA KAN Deluxe Mountain View 51sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

A modern hotel room with a large bed, a sofa, a small table, and a TV. The room has a large window with a view of the mountains.

SORA KAN Deluxe Mountain View 51sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

  • Mountain view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for HOSHI KAN Jr. Suite with Tatami Area Ocean View 71sqm 2-6F Buffet Breakfast&Dinner (WA DINING HOSHI)

View from room

HOSHI KAN Jr. Suite with Tatami Area Ocean View 71sqm 2-6F Buffet Breakfast&Dinner (WA DINING HOSHI)

  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds and 4 Single Futons
  • Free Wi-Fi

About the area

Beppu

A family-friendly stay in Beppu awaits you at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）. You'll be 3 km (1.9 mi) from Aso Kuju National Park and 3.9 km (2.4 mi) from Takegawara Onsen. Highlights at this hotel include 2 restaurants, 2 hot tubs and an outdoor swimming pool. .The buffet restaurant, TERRACE & DINING SORA, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, gym, kids' club and sauna. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 9:30 AM. There's also free self parking, along with the convenience of free train pick-up service. .Sights within a 10-minute drive of this 4-property class Minamitateishi hotel include Hells of Beppu and Umitamago.

What's nearby

  • Kankaiji Onsen - 1 min walk - 0.2 km
  • Global Tower - 18 min walk - 1.6 km
  • Jigokumushikobo Kannawa - 18 min walk - 1.6 km
  • Beppu Park - 20 min walk - 1.7 km
  • Beppu Art Museum - 4 min drive - 1.4 km

Getting around

  • Beppu Station - 4 min drive
  • Kamegawa Station - 22 min drive
  • Oita (OIT) - 41 min drive

Restaurants

  • ‪Terrace & Dining Sora - ‬8 min walk
  • ‪森のカレー屋さん - ‬4 min drive
  • ‪シーダパレス - ‬11 min walk
  • ‪Witch Coffee fumo - ‬3 min drive
  • ‪茶寮森澤 - ‬3 min drive

About this property

Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）

Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） offers its guests hot springs, 2 hot tubs, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a health club, and a sauna are also featured at the family-friendly Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）. A train station pick-up shuttle and A train station drop-off shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Beppu hotel.

  • 791 guestrooms or units
  • 3 buildings
  • 2 dining venues
  • Karaoke
  • Kid's club (surcharge)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） offers 791 accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include toilets with an electronic bidet, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 8:00 AM to 8:00 PM
  • Free train station drop-off
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,200 to 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • CEADA PALACE
  • TERRACE & DINING SORA
  • WA DAINING HOSHI

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's club
  • Children's pool
  • Health club
  • Hot springs
  • Indoor pool
  • Karaoke
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 20-inch flat-screen TV

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 to 10000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Suginoi
Suginoi
Suginoi Beppu
Suginoi Hotel
Suginoi Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Hotel
Beppu SUGINOI HOTEL Hotel
Beppu SUGINOI HOTEL Beppu
Beppu SUGINOI HOTEL Hotel Beppu

Frequently asked questions

Is parking available at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

Yep, Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） has a free self car park.

How much does it cost to stay at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

As of 22 July 2026, prices found for a 1-night stay for 2 adults at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） on 8 Aug 2026 start from AU$844, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

The closest beach to Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） is Tanoura Beach (7.4 km).

Does Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool.

What luxury perks are available at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） features 2 hot tubs, a health club and an outdoor pool.

Is Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） is a hit with families.

Does Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） serve breakfast?

You bet, buffet breakfast is on offer daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

No, Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） does not offer an airport shuttle service.

Is there a bar or restaurant at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

No, pets are not allowed.

Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1001 reviews
Rating 8 - Good. 174 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 12 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hui Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is excellent
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely resort!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Mandy

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Yuko

Liked: Cleanliness, property conditions & facilities
Beautiful view from our room, great hot spring.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, awesome public bath area, great meals, I travelled solo this time but I would love to come back with family
Stayed 1 night in Nov 2025
Verified

8/10 Good

Yun-Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good, dinner was just ok
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chang Kwon

Liked: Cleanliness, property conditions & facilities
Facility food quality service ocean view best resort hotel in the world
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

noriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern (toilets seat that opens and closes automatically) very clean. Location is far from downtown but the free shuttle to the station helps a lot Overall my stay was excellent
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

sung

Liked: Amenities
Clean room ,great meal
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kin Ho Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel resort that you can spend whole day without leaving the premises”. The location is not very convenient but they provided shuttle bus to train station. Highly recommend to anyone who rent a car during the trip. Restaurant is spectacular with great buffet options. Lots of entertainment facilities that your kids will not be bored.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Akitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast choices.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

ka lung

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel, clean , beautiful, big room. 3 onsen bath. Good foods , I love the arcade area and the bowling . Good for family with kids. Staffs are nice too. 10 mins from Beppu station , they have shuttle bus to pick you up
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great experience, Tana-yu and breakfast/dinner buffets are outstanding! Hoshi-kan room was super clean, spacious and enjoyed the purified water! Highly recommend!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Man Lit

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2026
Verified

8/10 Good

ヤスヒロ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was the best where we stayed, because, it is newly builded recent times.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
They have 3 separate buildings, each one has different facilities and
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Huey Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

のえみ

good！
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

HEUNG WING B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skipped breakfast because woke up late
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Jay

Disliked: Staff & service
I have stayed in hotels in many countries for over 30 years, but this was the first time I experienced a theft in hotels. There may be thieves anywhere, but having my phone stolen in Japan—especially in a tourist area—was truly shocking. I didn’t make a big deal out of it so my daughter and my elderly parents wouldn’t worry, but it is an experience I will never forget. Aside from this incident, the hotel’s facilities and food were good. It was disappointing, however, that many of the staff were not able to communicate in basic English.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

leo

Liked: Cleanliness, amenities, property conditions & facilities
I booked the room HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm sleep 6 people through Expedia. Clearly stated “ Children can stay for free if using existing beds when occupying the parent or guardian's room” while booking. The hotel insists to charge extra $300 upon check in for my 5 and 8 yrs old (kids don’t need buffet, they only eat burgers and fries). Super dissatisfied with the inconsistent information.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

正和

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフ対応がすべてよかった
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

WINGCHEUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員態度非常好
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

マサミ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さん、様々な場面で笑顔で対応してくれました。とても気持ちがよかったです。
Stayed 1 night in Apr 2026
Verified

8/10 Good

シゲル

Liked: Cleanliness, staff & service
雨で残念でした。お風呂まで遠い。
Stayed 1 night in Apr 2026