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NH Bentota Ceysands Resort

4.0 star property
Beachfront, with outdoor pool

Photo gallery for NH Bentota Ceysands Resort

On the beach, beach towels, waterskiing, windsurfing
Exterior
3 restaurants, breakfast, lunch, dinner served; international cuisine
One Bedroom Ocean View Suite | View from room
Deluxe River View Room | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$311
includes taxes & fees
3 Feb - 4 Feb

Explore the area

View map
Aluthgama, Bentota
  • Place, Bentota Beach
    ‪3 min walk‬
  • Place, Prince Lanka Ayurvrda
    ‪20 min walk‬
  • Place, Moragalla Beach
    ‪8 min drive‬

Room options

View all photos for Superior Garden View Room

Superior Garden View Room

Superior Garden View Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe River View Room

Deluxe River View Room

Deluxe River View Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 43 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Ocean View Room

Superior Ocean View Room

Superior Ocean View Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Pool side Terrace Room

Deluxe Pool side Terrace Room

Deluxe Pool side Terrace Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 44 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Ocean View Room

Deluxe Ocean View Room

Deluxe Ocean View Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 65 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for One Bedroom Ocean View Suite

Minibar, desk, laptop workspace, blackout curtains

One Bedroom Ocean View Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

About the area

Bentota

At NH Bentota Ceysands Resort you'll be within just a 5-minute stroll of Bentota Beach and within 20 minutes of Prince Lanka Ayurvrda. Highlights at this beachfront resort include 3 restaurants, 2 poolside bars and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages. The restaurant, Café Bem, serves international cuisine and is open for breakfast, lunch and dinner. Celyon Club is the resort's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site outdoor swimming pool, kids' club and Hot tub. 1399 square feet (130 square metres) of event facilities include meeting rooms and conference space, and other business amenities include coworking space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a sauna. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Bentota resort, you'll be 2.1 km (1.3 mi) from Kaluwamodara Bridge and 3.1 km (1.9 mi) from Moragalla Beach.
View more Resorts in BentotaOpens in a new window

What's nearby

  • Bentota Beach - 3 min walk - 0.3 km
  • Prince Lanka Ayurvrda - 20 min walk - 1.7 km
  • Kaluwamodara Bridge - 6 min drive - 4.4 km
  • Moragalla Beach - 8 min drive - 5.1 km
  • Hikkaduwa Beach - 45 min drive - 46.1 km

Getting around

  • Aluthgama Railway Station - 6 min walk

Restaurants

  • ‪Dominos Pizza Aluthgama - ‬4 min drive
  • ‪Nebula Pier 88 Restaurant - ‬4 min drive
  • ‪Cafe Bem - ‬1 min walk
  • ‪Ceylon Club - ‬1 min walk
  • ‪Chatters - ‬11 min walk

About this property

NH Bentota Ceysands Resort

Beachfront, with outdoor pool
Some rates at NH Bentota Ceysands Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

NH Bentota Ceysands Resort offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Meeting rooms and coworking spaces are available. Event space at this resort measures 1399 square feet (130 square metres) and includes conference space. A children's pool, a sauna, and spa services are also featured at the business-friendly NH Bentota Ceysands Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bentota resort.

  • 165 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • 1399 sq ft of conference space
  • 130 sq. m of conference space
  • Built in 1976
  • Manager's reception (free)
  • Deli
  • Kid's club (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Swim-up bar
NH Bentota Ceysands Resort offers 165 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary bottles of water. Rooms open to furnished balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

This Bentota resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

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  • Kids’ pool
  • Parking included
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The price is AU$637
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: LKR 4,000 for adults and LKR 2,000 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • 360 Restaurant
  • Café Bem
  • Celyon Club
  • Suan Bua
  • Swim up bar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle cleaning area
  • Boat and paddles
  • Boat tours
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Steam room
  • Water skiing
  • Windsurfing
  • Winery release events

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool gate
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,399 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1976
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

The host will greet guests on arrival
This is a designated quarantine resort. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Information provided by the property may be translated using automated translation tools
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for LKR 5000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: LKR 43950
  • New Year's Eve (31 December) Gala Dinner per child: LKR 21975 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately LKR 4000 for adults and from LKR 2000 for children
  • Rollaway bed fee: LKR 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Nh Bentota Ceysands
NH Bentota Ceysands Resort Resort
NH Bentota Ceysands Resort Bentota
Centara Ceysands Resort Spa Sri Lanka
NH Bentota Ceysands Resort Resort Bentota

Frequently asked questions

What is the cancellation policy at NH Bentota Ceysands Resort?

NH Bentota Ceysands Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Bentota Ceysands Resort?

As of 9 Jan 2026, prices found for a 1-night stay for 2 adults at NH Bentota Ceysands Resort on 3 Feb 2026 start from AU$310.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Bentota Ceysands Resort?

Yep, NH Bentota Ceysands Resort has a free self car park.

Are there any beaches close to NH Bentota Ceysands Resort?

Yep, NH Bentota Ceysands Resort is a short 3-minute walk from Bentota Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at NH Bentota Ceysands Resort?

Yep, there is an onsite spa at NH Bentota Ceysands Resort. You'll enjoy services like sports massages.

Does NH Bentota Ceysands Resort have a pool?

NH Bentota Ceysands Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 6:00 PM.

What luxury perks are available at NH Bentota Ceysands Resort?

NH Bentota Ceysands Resort features 2 poolside bars, a full-service spa and an outdoor pool.

What makes NH Bentota Ceysands Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at NH Bentota Ceysands Resort.

Does NH Bentota Ceysands Resort serve breakfast?

Yeah, buffet breakfast is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at NH Bentota Ceysands Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at NH Bentota Ceysands Resort?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at NH Bentota Ceysands Resort?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at NH Bentota Ceysands Resort?

No, pets are not allowed.

NH Bentota Ceysands Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 87 out of 208 reviews
Rating 8 - Good. 72 out of 208 reviews
Rating 6 - Okay. 29 out of 208 reviews
Rating 4 - Poor. 11 out of 208 reviews
Rating 2 - Terrible. 9 out of 208 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gautam

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Great property but unfortunately lacking finnesse with staff and activities. Eg. Kids have a daily program but it was never on time or even never happened
Stayed 3 nights in Sep 2025

10/10 Excellent

Vamsi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty beautiful place, the staff are very friendly
Stayed 2 nights in Jul 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is chef's kiss. The pool and poolside are brilliantly thought out and massive so you can have a peaceful dip even if it's busy (I went out of season). My riverside room was the perfect way to start every day and the food, even the Western food, is really good. The service is unrivalled, it surpassed my expectations. I would say the hotel's greatest asset is its location in between the river and the sea, where you also you get lots of wildlife. And a 7 minute walk (plus couple of minutes shuttle boat to the town side) to Aluthgama train station. The minute you're out of the town side entrance, you're in the thick of town life but you wouldn't know it from the island oasis the hotel is on. It's walking distance to the Secret Island temple and Bentota Bridge, which are the only things Bentota offers other than beach. I would 100% stay here again and recommend it to everyone who comes to Sri Lanka for a relaxed, luxurious beach holiday. Special shout out to Thilak the boatman and Masheshani on reception, who were both stars. Auic and all who work at Ceylon Club and the pool men.
Stayed 13 nights in Apr 2025

6/10 Okay

Viraj

Travelled with partner
Room floor didnt mopped and drains were smelly dhower door making noise. Is
Stayed 1 night in Apr 2025

10/10 Excellent

Uldis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

BHARAT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A large property with a beachfront on one side and a river on the other.
Stayed 1 night in Mar 2025

8/10 Good

Simon

Stayed 8 nights in Feb 2025

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great for family, perfect service. We tried many other hotels in Sri Lanka. This one is top level.
Stayed 12 nights in Feb 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2025

10/10 Excellent

Jeevananthan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Uditha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Puming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 12 nights in Mar 2020

10/10 Excellent

MOHIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Amazing property with awesome location. You don't have to go anywhere else
Stayed 2 nights in Feb 2020

4/10 Poor

Chloe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotels.com rating is incorrect: only 4-star resort

At their own admission, Centara Ceysands Resort is a 4-star resort yet it is listed on hotels.com as a 5-star resort. The difference here is huge. The resort is clearly not 5-star, the rooms are run down, some with damp and unpleasant smells in them. The pool is huge and caters well for families with kids or people who want to "get involved" during their stay (e.g. water aerobics), but it is not the quality I was expecting. We ended up moving out after 1 night as we were celebrating a milestone anniversary and wanted something more private and quality than this. The staff were very nice when I told them this and gave us many options (different rooms, upgrades, etc.) and were supportive when we finally decided to move on. I would recommend this for family holidays, but not for couples who want privacy, or for anyone expecting 5-star quality.
Stayed 4 nights in Jan 2020

6/10 Okay

Ahmed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Service very good but rooms should be cleaner

Team and service very good, food was delicious. Needs to take care more about room cleaning “bed sheets not clean, many insects inside room”.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
There were some guys in front of hotel door. They didnt allow car to get inside which I booked via internet ro transfer other city. The boys argued driver. After 30 minutes argue driver refused to transfer us. It is shame for hotel. The hotel admijistration should prevent this incidents.
Stayed 3 nights in Dec 2019

8/10 Good

OmarBaryan, Jeddah, KSA

Travelled with partner
Liked: Cleanliness, staff & service
The river view is nice. Pool depth is slightly shallow. Some staff are hard to communicate with over the phone. Poor room service.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Location was good and staff were nice. Hotel was dated and looked a bit tied at a push a 4*. I left the hotel Early due to building work Starting in a couple of rooms next to me without any notice and was very loud. I was promised a email from the manager which I never received and still waiting for a four night refund I was promised. Not good service there.
Stayed 13 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, wonderful resort, extremely relaxing
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Apr 2019

8/10 Good

Oshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff smile and service. Readiness to help. River view was nice.
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Nothing , they stole my sun glasses from the table
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was great, the food selection excellent. Some of the staff however left a lot to be desired. We had experiences where we were totally ignored when reporting problems. Twice on booking in we were offered inferior rooms to what we booked. Some of the staff were good but the others require more training
Stayed 5 nights in Mar 2019