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Embassy Suites by Hilton at Hot Springs Convention Center

3.5 star property
Hotel with free breakfast, steps from Hot Springs Convention Center

Photo gallery for Embassy Suites by Hilton at Hot Springs Convention Center

55-inch Smart TV with cable channels, Netflix, streaming services
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Fitness facility
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service
The current price is AU$178
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
400 Convention Blvd, Hot Springs, AR, 71901
  • Place, Hot Springs Convention Center
    ‪1 min walk‬
  • Place, Bathhouse Row
    ‪8 min walk‬
  • Place, Oaklawn Racing Casino Resort
    ‪7 min drive‬
  • Airport, Hot Springs, AR (HOT-Memorial Field)
    ‪8 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Double Beds, Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, Two Double Beds, Non-Smoking

8.4 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non-Smoking, Accessible

8.4 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
  • 124 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Room, 2 Queen Beds, Corner

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Accessible

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Hypo-allergenic bedding
Renovated in 2025
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Hypo-allergenic bedding
Renovated in 2025
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Hypo-allergenic bedding
Renovated in 2025
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Corner

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite One King and One Sofa Bed Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Deluxe Suite One King and One Sofa Bed Corner

8.6 out of 10
Excellent
(20 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Suite One King and One Sofa Bed Non-Smoking

8.8 out of 10
Excellent
(103 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Standard Suite Two Double and One Sofa Bed Non-Smoking

9.4 out of 10
Exceptional
(36 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Blackout curtains
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Hot Springs

Embassy Suites by Hilton at Hot Springs Convention Center puts you in the heart of Hot Springs, steps from Hot Springs Convention Center and within a 10-minute stroll of Hot Springs National Park. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Cascades, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. 8400 square feet (780 square metres) of event facilities include 8 meeting rooms and conference space. Other amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of valet parking. .With a stay at this 3.5-property class Downtown hotel, you'll be 0.8 km (0.5 mi) from Bathhouse Row and 4 km (2.5 mi) from Magic Springs and Crystal Falls.

What's nearby

  • Hot Springs Convention Center - 1 min walk - 0.0 km
  • Hot Springs National Park - 5 min walk - 0.5 km
  • Bathhouse Row - 8 min walk - 0.7 km
  • Magic Springs and Crystal Falls - 4 min drive - 4.0 km
  • Oaklawn Racing Casino Resort - 5 min drive - 4.7 km

Getting around

  • Malvern Station - 30 min drive
  • Little Rock, AR (LIT-Clinton National Airport) - 63 min drive

Restaurants

  • ‪501 Prime - ‬11 min walk
  • ‪Bistro 400 - ‬1 min walk
  • ‪Ouachita Bar & Grill - ‬11 min walk
  • ‪Superior Bathhouse Brewery - ‬13 min walk
  • ‪Maxine's Live - ‬9 min walk

About this property

Embassy Suites by Hilton at Hot Springs Convention Center

Hotel with free breakfast, steps from Hot Springs Convention Center
Embassy Suites by Hilton at Hot Springs Convention Center offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee.

Event space at this hotel measures 8400 square feet (780 square metres) and includes conference space. The business-friendly Embassy Suites by Hilton at Hot Springs Convention Center also features gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton at Hot Springs Convention Center was completed in April 2025.

  • 1 building
  • 246 guestrooms or units
  • 9 levels
  • Conference rooms
  • 8400 sq ft of conference space
  • 780 sq. m of conference space
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton at Hot Springs Convention Center offers 246 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation is furnished with double sofa beds and dining tables. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Cascades

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • 8,400 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - April 2025
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Uncovered self-parking fee: USD 10.00 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6 AM to midnight
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hilton Hot Springs Hotel
Embassy Suites Hilton Hot Springs
Embassy Suites by Hilton Hot Springs Hotel Spa
Embassy Suites by Hilton at Hot Springs Convention Center Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton at Hot Springs Convention Center?

Embassy Suites by Hilton at Hot Springs Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton at Hot Springs Convention Center?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton at Hot Springs Convention Center on 16 Nov 2025 start from AU$177.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton at Hot Springs Convention Center?

Yep, Embassy Suites by Hilton at Hot Springs Convention Center has an uncovered self car park with in/out privileges for USD 10.00 per day.

Are there any beaches close to Embassy Suites by Hilton at Hot Springs Convention Center?

The closest beach to Embassy Suites by Hilton at Hot Springs Convention Center is De Soto Beach (19 km).

Is there a spa on site at Embassy Suites by Hilton at Hot Springs Convention Center?

No, there is no spa at this property. Buckstaff Bathhouse is a short 9-minute walk away.

Does Embassy Suites by Hilton at Hot Springs Convention Center have a pool?

Embassy Suites by Hilton at Hot Springs Convention Center has a pool and an indoor pool. The pool is open 6 AM to midnight.

Is Embassy Suites by Hilton at Hot Springs Convention Center family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as travel cots in the guestrooms, it's no surprise that Embassy Suites by Hilton at Hot Springs Convention Center is a hit with families.

Does Embassy Suites by Hilton at Hot Springs Convention Center serve breakfast?

You bet, guests can't get enough of the free full breakfast here! Offered weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton at Hot Springs Convention Center?

No, Embassy Suites by Hilton at Hot Springs Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton at Hot Springs Convention Center?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton at Hot Springs Convention Center?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Embassy Suites by Hilton at Hot Springs Convention Center?

Cats and dogs are welcome at Embassy Suites by Hilton at Hot Springs Convention Center, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Embassy Suites by Hilton at Hot Springs Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 631 out of 1145 reviews
Rating 8 - Good. 245 out of 1145 reviews
Rating 6 - Okay. 127 out of 1145 reviews
Rating 4 - Poor. 74 out of 1145 reviews
Rating 2 - Terrible. 68 out of 1145 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

April

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could have been better

Yes, they have a pool. No, the pool is not functioning. When picking hotels, we picked this one over others based on the fact it had a pool. We normally stay at the Waters by Hilton (amazing hotel), but this time we were traveling with 2 kids and having a pool was a plus! When we first asked about the pool being closed, we were told it was temporarily closed for cleaning. When we asked again, we were told it was closed for an undetermined amount of time due to a part needing to be ordered. We were also told, since we booked through Hotels.com, there was nothing that could be done about the inconvenience. That if we had booked directly through the hotel we could have been compensated. The room cleanliness could have been better. The bathroom sink and counter had hair from past guests and the floor didn't appear to be vacuumed. When we moved the small ottomans in the living area, there was trash underneath. Overall, we weren't pleased with this hotel and won't be staying here again. We expected a lot more given that it's a Hilton brand hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Talia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

James

Clean and staff was very helpful
Stayed 2 nights in Jul 2025

8/10 Good

Cynthia, Searcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The breakfast buffet was disappointing. The made to order omelet was excellent but I waited over 30 minutes in line to get it. The pastry selection was limited and what was available was not tasty
Stayed 2 nights in Jul 2025

4/10 Poor

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
I really needed 2 queen beds but got only one king it was nice but the kids suffered on the couch bed!
Stayed 1 night in Jul 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Need more staff for the morning breakfasts. Buffet kept running out of utensils and plates. Had to skip the omelettes due to only on chef for the length of the line.
Stayed 3 nights in Jul 2025

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2025

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Staff & service
Disappointed and Frustrated – Not Worth $300 a Night. I don’t typically leave negative reviews, but our stay at Embassy Suites Hot Springs Conference Center was so disappointing that I feel compelled to share. We paid over $300 for a one-night stay, and it was a miserable experience from start to finish. After waiting over 40 minutes to check in, we were told that the room we had selected during mobile check-in was not available. The alternate room had a terribly sagging bed that clearly hadn’t been replaced in years, and we could barely sleep. My back hurt all night. There were no linens or pillows for the sofa bed. We asked for them twice and were only given one sheet. The hotel was completely packed with multiple large family reunions, which led to food containers scattered throughout the lobby, loud music blaring, and shouting in the hallways late into the night. At 12:45 a.m., I walked out into the hall because the noise was so out of control and couldn’t reach anyone at the front desk by phone or app message. The quiet hours we were told started at 10 p.m. were not enforced. The chaos extended to the pool, which was so crowded and unmanageable that we had to leave. We had originally considered staying a second night, but made the decision early on that we would never return. For $300 a night, I expect a safe, clean, and relaxing stay,not sleepless chaos, poor customer service, and lack of basic room accommodations. Very disappointed. Best part was leaving.
Stayed 1 night in Jul 2025

8/10 Good

Lejana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quiet area and the staff was very friendly. The rooms was very nice.
Stayed 2 nights in Jul 2025

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very nice however for the price there was way to much going wrong.
Stayed 1 night in Jul 2025

6/10 Okay

elisabeth

Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is updated & the furniture is firm. You could walk the half mile to the shopping area/bathhouses, but you can get closer. I would certainly stay here again
Stayed 1 night in Jul 2025

8/10 Good

candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would stay again
Stayed 1 night in Jul 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, amenities
We wound up staying the same days as a cheer camp - nowhere on any hotel events page nor even the convention center's website (attached to the hotel via a skybridge) was this event mentioned. Because of this, & supposedly some glitch in their booking systems, the room we had booked was over-sold & they could not give it to our family of 6. They instead wanted to put us in A room that might sleep 3 before we had to make pallets on the floor or 2 separate rooms; they eventually found a set of connecting rooms, & I was told they would comp the second room since they couldn't give us our original room. Found out the 2nd night of our 3-night stay that they were supposed to tell me they were only comping ONE night of the second room and "had us checking out of the second room the second night." Um...NO. The number of people on our reservation did not change from the original reservation, so why would the front desk staff have marked us down for that? They argued it had been explained; I rebutted it had not. So they comped nights 1 & 2 of our stay for 2nd room, & charged us $159 extra for the last night of our stay for the second room. At no point was our original room booking offered as a way to only have to pay for a single room, but they thought having 4 minors with nowhere to sleep was reasonable. 1 out of 3 elevators was nonfunctional. No extra bedding in the rooms for the hideabeds. King beds highly uncomfortable. No shuttle services available. Pool room insufferably hot.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff were helpful. Breakfast was adequate.
Stayed 1 night in Jul 2025

4/10 Poor

Tandra, Clinton

Travelled with partner
Liked: Amenities
One of the worst Hiltons I have ever stayed at. Bugs all over the place in which I have pictures to prove. The Valet parking was terrible. Run by the front desk so they had to stop checking people to run and get the car. Rented the Presidential Suite. Quiet, bed was comfy. Wouldn’t recommend
Bugs
Bugs
Bugs
Bugs
Stayed 1 night in Jul 2025

4/10 Poor

Brandi, Hamburg

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
The only reason I gave this hotel a 2 star rating is about housekeeping. We stayed for a whole week and the only time they came in our room was to change the air purifier filter. They never cleaned OR changed our bedding the time we were there. We have told the front desk numerous times. Heck we offered numerous time to the front desk to give me linens and I would change the beds, but that didn’t happen either. Front desk ladies was super nice. House keeping. When we arrived to check it we were told the room wasn’t ready and check in time was at 4:00 which we waited in the lobby till then, our room was finally ready at 5:15 that evening. I will give the breakfast a 10/10 and the fresh omelet station was awesome.
Stayed 6 nights in Jul 2025

8/10 Good

Abdurrehman

paid parking
Stayed 1 night in Jun 2025

6/10 Okay

lisa

Travelled with group
We reserved a king room but were given 2 queens.
Stayed 3 nights in Jun 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bam

The facility Embassy Suites way amazing the location to do things was great the factuality was very friendly we look forward to staying again.
Stayed 2 nights in Jul 2025

6/10 Okay

Deirdre

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Could have been cleaner including our room. Can’t blame the staff. I think they are just understaffed for a place that stays booked all the time.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025