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ITC Gardenia, a Luxury Collection Hotel, Bengaluru

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

Photo gallery for ITC Gardenia, a Luxury Collection Hotel, Bengaluru

1 bedroom, premium bedding, down duvets, pillow-top beds
Bar (on property)
Outdoor pool, pool umbrellas, pool loungers
Meeting facility
Porch

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Room service
  • Free WiFi
The current price is AU$257
includes taxes & fees
2 Aug - 3 Aug

Explore the area

Map
No.1, Residency Road, Bengaluru, Karnataka, 560025
  • M.G. Road
    ‪6 min walk‬
  • Cubbon Park
    ‪14 min walk‬
  • UB City
    ‪16 min walk‬
  • Bengaluru (BLR-Kempegowda Intl.)
    ‪37 min drive‬

Room options

View all photos for House, 1 Queen Bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

House, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Pool View (Tower)

Club Suite, 1 Bedroom, Non Smoking, Pool View (Tower)

Club Suite, 1 Bedroom, Non Smoking, Pool View (Tower)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
HDTV
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Pool View (Balcony)

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Non Smoking, Pool View (Balcony)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 56.67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking, Tower (Balcony)

Exclusive Room, 1 Queen Bed, Non Smoking, Tower (Balcony)

Exclusive Room, 1 Queen Bed, Non Smoking, Tower (Balcony)

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Single Beds, City View, Tower

Room, 2 Single Beds, City View, Tower | View from room

Room, 2 Single Beds, City View, Tower

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 40.87 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Non Smoking, City View (Tower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 Queen Bed, Non Smoking, City View (Tower)

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 40.87 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Bengaluru

A luxury stay in the heart of Bengaluru awaits you at ITC Gardenia, a Luxury Collection Hotel, Bengaluru. Within a 20-minute stroll, you'll find St. Mark's Cathedral and Cubbon Park. Highlights at this hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and steam room. The coffee shop, Cubbon Pavilion, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Highland Nectar is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, sauna, kids' swimming pool and pool loungers. A conference centre and a 24-hour business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also free valet parking, along with the convenience of airport pick-up service. .Sights within a 20-minute walk of this 5-property class Bangalore City Center hotel include M. Chinnaswamy Stadium and UB City.

What's nearby

  • M.G. Road - 6 min walk - 0.6 km
  • Cubbon Park - 14 min walk - 1.2 km
  • M. Chinnaswamy Stadium - 14 min walk - 1.2 km
  • UB City - 16 min walk - 1.4 km
  • Bangalore Palace - 6 min drive - 4.3 km

Getting around

  • Bengaluru East Station - 6 min drive
  • Mahatma Gandhi Road Station - 6 min walk
  • Bengaluru (BLR-Kempegowda Intl.) - 58 min drive

Restaurants

  • ‪Just BLR - ‬2 min walk
  • ‪Communiti - ‬1 min walk
  • ‪Foo - ‬2 min walk
  • ‪Shangrila - ‬1 min walk
  • ‪Kuuraku - ‬1 min walk

About this property

ITC Gardenia, a Luxury Collection Hotel, Bengaluru

Luxury hotel with 5 restaurants and full-service spa
ITC Gardenia, a Luxury Collection Hotel, Bengaluru offers its guests a full-service spa, an outdoor pool, and a sauna. There are 5 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business centre. A children's pool, a 24-hour fitness centre, and multilingual staff are also featured at the luxury ITC Gardenia, a Luxury Collection Hotel, Bengaluru. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Bengaluru hotel.

  • 1 building
  • 292 guestrooms or units
  • 10 levels
  • 5 dining venues
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
ITC Gardenia, a Luxury Collection Hotel, Bengaluru offers 292 accommodations with iPads and DVD players. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 49-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include minibars and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, Hindi

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ITC Windsor, A Luxury Collection Hotel, Bengaluru

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, 341 reviews
The price is AU$246
includes taxes & fees
2 Aug - 3 Aug
ITC Windsor, A Luxury Collection Hotel, Bengaluru

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Cubbon Pavilion
  • Edo
  • Highland Nectar
  • Kebabs and Kurries
  • Lotus Pavilion

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • DVD player
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Front entrance ramp
  • Grab bar near toilet (66 centimetre high)
  • Lift (109 centimetre wide door)
  • Roll-in shower (117 centimetre wide)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • DVD player
  • IPad

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at ITC Gardenia, a Luxury Collection Hotel, Bengaluru

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 5129 per vehicle (maximum occupancy 2)
  • Airport shuttle fee per child: INR 5129 (from 12 to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments and Google Pay. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

ITC Royal
ITC Royal Gardenia
ITC Royal Gardenia Bengaluru
ITC Royal Gardenia Hotel
ITC Royal Gardenia Hotel Bengaluru
Royal Gardenia
Royal Gardenia Bengaluru
ITC Gardenia Bengaluru Hotel
ITC Gardenia Hotel
ITC Gardenia Bengaluru
ITC Gardenia
ITC Gardenia Luxury Collection Hotel Bengaluru
ITC Gardenia Luxury Collection Hotel
ITC Gardenia Luxury Collection Bengaluru
ITC Gardenia Luxury Collection
ITC Gardenia, a Luxury Collection Hotel, Bengaluru Hotel
ITC Gardenia, a Luxury Collection Hotel, Bengaluru Bengaluru

Frequently asked questions

What is the cancellation policy at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

ITC Gardenia, a Luxury Collection Hotel, Bengaluru offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at ITC Gardenia, a Luxury Collection Hotel, Bengaluru on 2 Aug 2025 start from AU$256.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

Yep, ITC Gardenia, a Luxury Collection Hotel, Bengaluru has a free self car park and free valet parking.

Is there a spa on site at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

Yep, there is an onsite spa at ITC Gardenia, a Luxury Collection Hotel, Bengaluru. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does ITC Gardenia, a Luxury Collection Hotel, Bengaluru have a pool?

ITC Gardenia, a Luxury Collection Hotel, Bengaluru has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

ITC Gardenia, a Luxury Collection Hotel, Bengaluru features a full-service spa, an outdoor pool and 5 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes ITC Gardenia, a Luxury Collection Hotel, Bengaluru a romantic place to stay?

Garden-view dining and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at ITC Gardenia, a Luxury Collection Hotel, Bengaluru.

Is ITC Gardenia, a Luxury Collection Hotel, Bengaluru family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that ITC Gardenia, a Luxury Collection Hotel, Bengaluru is a hit with families.

Is there a free airport shuttle available at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at ITC Gardenia, a Luxury Collection Hotel, Bengaluru?

No, pets and service animals are not allowed.

ITC Gardenia, a Luxury Collection Hotel, Bengaluru Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 310 out of 426 reviews
Rating 8 - Good. 73 out of 426 reviews
Rating 6 - Okay. 24 out of 426 reviews
Rating 4 - Poor. 6 out of 426 reviews
Rating 2 - Terrible. 13 out of 426 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jay

Stayed 4 nights in Apr 2025

10/10 Excellent

Bindu

Stayed 2 nights in Mar 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with good service
Stayed 1 night in Apr 2025

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best-in-class ambiance and quality of service
Stayed 2 nights in Feb 2025

10/10 Excellent

Ronny

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and excellent service.
Stayed 1 night in Mar 2025

10/10 Excellent

Helen McGowan

Stayed 3 nights in Mar 2025

8/10 Good

Samira

Stayed 1 night in Mar 2025

8/10 Good

David G

Business traveller
Liked: Staff & service, room comfort
Really nice hotel, but balcony was taken over by pigeons
Stayed 1 night in Feb 2025

10/10 Excellent

Nat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable rooms. Excellent food. Good service.
Stayed 1 night in Mar 2025

10/10 Excellent

Narayan, Culver City

Travelled with family
Every thing is great except outdated phones hard to push room dividers and shower situation needs to be fixed leaking water into outside the shower door Their buffet staff are very good and helpful Actually I should say outstanding
Stayed 4 nights in Jan 2025

10/10 Excellent

Shamti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was nice and very clean. I stayed here with two friends and booked a suite, which included breakfast. The three of us checked in with our passports and IDs, which took a while. They put our luggage through a bag scanner and then separately scanned our bodies individually. This whole process took longer than airport security. The next morning I went down to breakfast alone while my two friends were getting ready. While I was having coffee, the manager at the restaurant came over and told me that he overheard I ask for a table for 3. I said “yes, the other guests in my suite will be joining shortly.” He then told me I had to leave the restaurant because I had unregistered guests. I was very upset, and immediately spoke to the front desk who said that the restaurant manager had just made a mistake. They were very apologetic, but it really ruined the experience at this hotel for me. I think for the cost of the hotel, you could find better service in Bangalore.
Stayed 2 nights in Jan 2025

2/10 Terrible

Mithilesh, Ellicott City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
At first glance the property and room looks great. However once you spend time at the hotel and in your room you start to notice that the property is dated and in need of major refurbishment. Bathroom are have not been cleaned well over the years and it shows. On both days, the bath towels felt damp to the touch which is a horrible feeling when you want to dry off after a shower. Rooms also are just cleaned on the surface and not properly cleaned over the years. Kettle was unclean outside and inside. Phones were filthy. The hotel has a free Happy Hour where drinks and nibbles are served. This is crowded and the behaviour of guests rushing the bar for drinks and free food is appalling. The hotel needs to figure out a way to control this. Breakfast buffet is okay thankfully. Staff are very kind and helpful. Very poor experience. Thankfully only stayed 2 nights. Will never book at an ITC property again.
Stayed 2 nights in Jan 2025

6/10 Okay

Shailesh

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

VIJAYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Dec 2024

10/10 Excellent

Abhishek

Stayed 1 night in Dec 2024

10/10 Excellent

Shrijit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5* hotel which can be better

This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it. I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa.
Stayed 4 nights in Dec 2024

10/10 Excellent

Preeti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Kamran, REDMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Dec 2024

10/10 Excellent

KHAJA

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 4 nights in Nov 2024

4/10 Poor

Rajesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Experience & Run Down Rooms.

Bad Experience. Room was Dusty, Balcony was Dirty, Power Points were Broken, Lots of Scratches in the Furniture. I asked for Ginger Tea. It was over Boiled and No taste of Ginger.
Stayed 1 night in Dec 2024

10/10 Excellent

khilan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024