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Shangri-La Bengaluru

5.0 star property
Luxury hotel with full-service spa and free valet parking

Photo gallery for Shangri-La Bengaluru

Designer toiletries, hair dryer, bathrobes, slippers
Outdoor pool, pool umbrellas, pool loungers
International cuisine
Terrace/patio
View from room

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Breakfast available
The current price is AU$191
includes taxes & fees
24 Aug - 25 Aug

Explore the area

Map
No 56-6B Palace Road, Bengaluru, Karnataka, 560001
  • Bangalore Palace
    ‪11 min walk‬
  • Vidhana Soudha
    ‪18 min walk‬
  • M.G. Road
    ‪4 min drive‬
  • Bengaluru (BLR-Kempegowda Intl.)
    ‪33 min drive‬

Room options

View all photos for Room, 1 King Bed (Horizon Bangalore View)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed (Horizon Bangalore View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Horizon Bangalore View)

In-room dining

Room, 2 Single Beds (Horizon Bangalore View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Twin

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Panorama View Twin

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Panorama View Twin

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Panorama View King

45-inch LED TV with satellite channels, TV

Panorama View King

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe King

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 92 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club, Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Horizon Club, Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Bangalore View Twin

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Bangalore View Twin

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Bangalore View King

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Bangalore View King

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

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9 Aug - 10 Aug
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About the area

Bengaluru

A luxury stay in the heart of Bengaluru awaits you at Shangri-La Bengaluru. Within a 20-minute stroll, you'll find Bangalore Palace and Vidhana Soudha. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing visit to Chi can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The coffee shop, B Cafe, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Enjoy the nightclub, 24-hour gym, sauna and kids' swimming pool. 21000 square feet (1951 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Malleshwaram hotel, you'll be 2.2 km (1.4 mi) from M. Chinnaswamy Stadium and 3.7 km (2.3 mi) from M.G. Road.

What's nearby

  • Bangalore Palace - 11 min walk - 1.0 km
  • Cubbon Park - 18 min walk - 1.5 km
  • Vidhana Soudha - 18 min walk - 1.5 km
  • M. Chinnaswamy Stadium - 2 min drive - 2.5 km
  • M.G. Road - 4 min drive - 3.9 km

Getting around

  • Dr. B.R. Ambedkar Station - 2 min drive
  • Cantonment Station - 16 min walk
  • Bengaluru (BLR-Kempegowda Intl.) - 49 min drive

Restaurants

  • ‪Ssaffron - ‬6 min walk
  • ‪R R's blue mounts !(Raj's shop) - ‬5 min walk
  • ‪Desserted - ‬3 min walk
  • ‪Lobby Lounge @ Adarsh Shangri-La - ‬3 min walk
  • ‪Ganesh Juice Point - ‬6 min walk

About this property

Shangri-La Bengaluru

Luxury hotel with full-service spa and free valet parking
Shangri-La Bengaluru offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 21000 square feet (1951 square metres) and includes a conference centre. A children's pool, a nightclub, and a sauna are also featured at the luxury Shangri-La Bengaluru. An airport shuttle (available 24 hours), an area shuttle and a train station drop-off service are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Bengaluru hotel.

  • 1 building
  • 397 guestrooms or units
  • 19 levels
  • 21000 sq ft of conference space
  • 1951 sq. m of conference space
  • Built in 2015
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Shangri-La Bengaluru offers 397 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 45-inch LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

This Bengaluru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Chi has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, Hindi

Similar properties

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ITC Gardenia, a Luxury Collection Hotel, Bengaluru

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, 428 reviews
The price is AU$260
includes taxes & fees
2 Aug - 3 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: INR 1,611 for adults and INR 1,611 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • B Cafe
  • Caprese
  • Shang Palace
  • Ssaffron
  • Yataii

Things to do

  • 18-hole adjacent golf course
  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference centre (21,000 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Bengaluru

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2250.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 1611 for adults and from INR 1611 for children
  • Airport shuttle fee: INR 5000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Shangri-La Hotel Bengaluru
Shangri-La Bengaluru
Shangri-La Bengaluru Hotel
Shangri La Hotel Bengaluru
Shangri-La Bengaluru Bengaluru
Shangri-La Bengaluru Hotel Bengaluru

Frequently asked questions

What is the cancellation policy at Shangri-La Bengaluru?

Shangri-La Bengaluru offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Bengaluru?

As of 1 Aug 2025, prices found for a 1-night stay for 2 adults at Shangri-La Bengaluru on 24 Aug 2025 start from AU$190.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Bengaluru?

Yep, Shangri-La Bengaluru has a free self car park and free valet parking.

Is there a spa on site at Shangri-La Bengaluru?

Yep, Chi is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Shangri-La Bengaluru have a pool?

Shangri-La Bengaluru has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Shangri-La Bengaluru?

Shangri-La Bengaluru features a full-service spa, a nightclub and a 24-hour health club. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Shangri-La Bengaluru a romantic place to stay?

A hot tub and couples spa treatments, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Bengaluru.

Is Shangri-La Bengaluru family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Bengaluru is a hit with families.

Does Shangri-La Bengaluru serve breakfast?

Yep, buffet breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Shangri-La Bengaluru?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Shangri-La Bengaluru?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone? The bar/lounge is closed on Saturday and Sunday.

What time are check-in & check-out at Shangri-La Bengaluru?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Bengaluru?

No, pets and service animals are not allowed.

Is there a golf course on site at Shangri-La Bengaluru?

There is a golf course next to Shangri-La Bengaluru.

Shangri-La Bengaluru Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 228 out of 310 reviews
Rating 8 - Good. 50 out of 310 reviews
Rating 6 - Okay. 17 out of 310 reviews
Rating 4 - Poor. 8 out of 310 reviews
Rating 2 - Terrible. 7 out of 310 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rana

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Restaurant
Stayed 1 night in Apr 2025

10/10 Excellent

Simranjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What an amazing experience

It was amazing. Clean, spacious room, amazing staff and service. The breakfast buffet was huge and delicious. I don’t recommend Saffron restaurant but other than that everything about this hotel was amazing. I’ll definitely be back with family.
Stayed 2 nights in Apr 2025

10/10 Excellent

Baskaran

Stayed 2 nights in Apr 2025

10/10 Excellent

David Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shangri-La - Shangri-YES.

Amazing staff, genuinely nice people who cared about the guest. Very high end, well designed hotel. Lovely room
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice location although a bit dated now. We had to move rooms because of a bad smell but the staff were very accommodating and ensured we were comfortable after moving
Stayed 5 nights in Mar 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower needs refurbishment

We’ve stayed here before a few times and always had a suite however this time we just booked a horizon club room - no problem apart from the shower- seems crazy to have a walk in shower without a rain head shower head in the ceiling -this has a handheld shower which my husband had to hold above his head!!
Stayed 1 night in Mar 2025

10/10 Excellent

Nishant, NOIDA

Stayed 2 nights in Mar 2025

10/10 Excellent

Tara, Seattle

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Vineet, Surrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice. I wasn’t offered of the Gold benefits I was entitled to despite having four rooms for five days each.
Stayed 5 nights in Feb 2025

8/10 Good

Uma

Travelled with group
Liked: Staff & service
I expect higher standards at Shangri-La, decor in lobby old fashion, suite upgrade was required in order to access room early, room lovely however daily clean was poor and carpets not cleaned. Disappointed while waiting for suite access at 6am we were first refused breakfast until next day however after complaining I was given breakfast. In all my travels around the world I have never been refused use of facilities once arriving. Club access - food was average, drinks options were not great, I been to much better club lounges around the world.
Stayed 3 nights in Feb 2025

10/10 Excellent

Arushi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

vasu

Stayed 2 nights in Jan 2025

10/10 Excellent

Thomas

Stayed 4 nights in Dec 2024

10/10 Excellent

Rama

Stayed 1 night in Jan 2025

8/10 Good

Dheeraj

Stayed 8 nights in Nov 2024

10/10 Excellent

Vijay

Stayed 2 nights in Dec 2024

10/10 Excellent

DEEPAK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shangrila means consistency, service with a smile

I have stayed at several Shangrila properties but each one the experience is consistent wrt to hospitality, service and amenities
Stayed 5 nights in Dec 2024

10/10 Excellent

Srivijaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay close to all locations in BLR

10/10 Excellent

Rosana

Stayed 2 nights in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Kyon soon

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Shangli-la is not one of the best anymore

Horizon club was good. A good room makeup. Very food bedding. Power shortage including elevator stop several times everyday. Very dangerous hotel limo driver for airport pickup. Attitudes of staffs at cafe B and gym are quite bad. Meals at Saffron was too salty and mo change even after complaints for whole dinner course.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Abir

Business traveller
Liked: Cleanliness, property conditions & facilities

Poor service level at Bangalore Shangri-La

Experience is not so good and to some extent, I would say unexpected: 1) Interaction with front desk staff at midnight wasn't expected at this level of hotel. He needs serious grooming & especially on customer interaction & choice of words. 2) On next morning, I left at 9:30AM and around 4:30PM while crossing the hotel during my journey from South to North of the city, I thought of dropping few stuff. But surprisingly found that the room hasn't been serviced. I asked a carpet cleaner, who was then working just outside my room; he responded that I should have informed front desk while leaving. Understood that he is also another untrained member of the team. 3) Though hotel has 6 lifts in the lobby but most of the guests didn't respect the privacy of other members. Lifts were often too crowded and giving a feel of shopping mall or office lifts. Hotel could have deployed a person to manage the crowd. I finally decided to enter a lift with 2 other guests but then 3 more people accommodated themselves! No one had time for another 40-50 seconds. A lapse from hotel management. 4) I had to extend my stay for one more night. Though I completed my formalities in the morning before leaving the hotel at 7:15AM, my access key hadn't been updated. So, I had redo that at 8PM...at a gap of more than 12 hrs after being refused lift access. 5) In continuation of #4; my wifi hadn't been updated. Finally realised that my choice was wrong & decided not to bother any further. 6) Iron-board unsafe
Stayed 2 nights in Sep 2024

10/10 Excellent

Vijayaraghavan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Lalit

Stayed 1 night in Jul 2024