Movenpick Hotels & Resorts - accommodation in Bac Ninh

I liked how attentive and helpful the staff were during my stay. They provided me with a map and highlighted the best areas to visit and warned me away from bad places and bad situations.

I booked this hotel very spontaneously after my trip to Sapa didn’t take place, and I wanted a change instead of extending my stay at the original hotel. The accommodation was super comfortable for me as a solo traveler and had everything I needed. The location was also excellent, with everything within walking distance. What I would especially like to highlight is the incredibly warm and friendly hospitality. Mia welcomed me with open arms and helped me plan my trips to Ha Long Bay and Ninh Binh from A to Z in a very short time, organizing everything for me. Some might say, “Well, that’s normal” - but no, it really isn’t. She checked in with me every day via WhatsApp, asking whether the driver had arrived, if I had made it safely to the hotel, how I liked the trip, and more. Receiving this level of care and service is truly not something to be taken for granted, and I am very grateful to her. For this reason alone, this place comes highly recommended.

Many other good hotels in the area, so I don't think I will return to this hotel. Overall, the hotel is nice, in a quiet area which is close enough to the old quarter. Room was big and clean but with a musty smell. Pool and pool area are quite small and the water is cold. Pool menu is limited and overpriced. Did not take the breakfast as it was overpriced while there are alternatives around.