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Embassy Suites by Hilton Austin Downtown South Congress

3.5 star property
Hotel with free breakfast, steps from South Congress Avenue

Photo gallery for Embassy Suites by Hilton Austin Downtown South Congress

Bar (on property)
Lobby
Lobby lounge
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Housekeeping
The current price is AU$291
includes taxes & fees
6 July - 7 July

Explore the area

Map
300 S Congress Ave, Austin, TX, 78704
  • Palmer Events Center
    ‪7 min walk‬
  • Austin Convention Center
    ‪13 min walk‬
  • University of Texas at Austin
    ‪3 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪13 min drive‬

Room options

View all photos for Premium Suite, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

TV, pay films

Suite, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(36 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Sofa bed
  • 100 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Suite, 2 Bedrooms, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Bedrooms, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Sofa bed
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

TV, pay films

Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Sofa bed
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, City View

8.6 out of 10
Excellent
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Non Smoking

Room, 1 Bedroom, Non Smoking

Room, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(49 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Sofa bed
  • 52 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Austin

Embassy Suites by Hilton Austin Downtown South Congress places you in the centre of Austin, within a short 5-minute stroll of South Congress Avenue and Lady Bird Lake. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .SoCo Bar and Bites is open for dinner. At the hotel's own lounge bar, you can stop for a drink. 3030 square feet (281 square metres) of event facilities include 6 meeting rooms and conference space. Added amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Downtown Austin hotel include Palmer Events Center and Austin Convention Center.

What's nearby

  • South Congress Avenue - 1 min walk - 0.0 km
  • Palmer Events Center - 7 min walk - 0.6 km
  • Austin Convention Center - 13 min walk - 1.2 km
  • Texas State Capitol - 2 min drive - 1.9 km
  • University of Texas at Austin - 3 min drive - 3.0 km

Getting around

  • Austin Station - 8 min drive
  • Downtown Station - 16 min walk
  • Austin-Bergstrom International Airport (AUS) - 17 min drive

Restaurants

  • ‪Whataburger - ‬6 min walk
  • ‪Sandy's Hamburgers - ‬7 min walk
  • ‪Fareground Austin - ‬9 min walk
  • ‪Ego's Lounge - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Embassy Suites by Hilton Austin Downtown South Congress

Hotel with free breakfast, steps from South Congress Avenue
Embassy Suites by Hilton Austin Downtown South Congress offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Event space at this hotel measures 3030 square feet (281 square metres) and includes conference space. The business-friendly Embassy Suites by Hilton Austin Downtown South Congress also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 3.5-star Austin hotel is smoke free.

  • 1 building
  • 262 guestrooms or units
  • 9 levels
  • 3030 sq ft of conference space
  • 281 sq. m of conference space
  • Built in 1985
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Austin hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Portuguese, Spanish

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  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,818 reviews
The price is AU$208
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SoCo Bar and Bites

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,030 square feet of conference space
  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self-parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Hotel Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin-Downtown/Town Hotel
Embassy Suites Austin-Downtown/Town Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake Austin
Austin Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Austin
Embassy Suites Austin Town
Embassy Suites Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Hotel
Embassy Suites Hilton Austin Downtown South Congress Hotel
Embassy Suites by Hilton Austin Downtown South Congress Austin
Hotel Embassy Suites by Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Austin
Embassy Suites Hilton Hotel
Embassy Suites Hilton
Embassy Suites Austin Downtown/Town Lake

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Austin Downtown South Congress?

Embassy Suites by Hilton Austin Downtown South Congress offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Austin Downtown South Congress?

As of 22 June 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Austin Downtown South Congress on 6 July 2025 start from AU$291.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Austin Downtown South Congress?

Yep, Embassy Suites by Hilton Austin Downtown South Congress has a covered self car park with in/out privileges for USD 55 per night.

Does Embassy Suites by Hilton Austin Downtown South Congress have a pool?

Embassy Suites by Hilton Austin Downtown South Congress has an indoor pool. The pool is open 6:00 AM to 11:00 PM.

What makes Embassy Suites by Hilton Austin Downtown South Congress a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Austin Downtown South Congress.

Is Embassy Suites by Hilton Austin Downtown South Congress family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Austin Downtown South Congress is a hit with families.

Does Embassy Suites by Hilton Austin Downtown South Congress serve breakfast?

Yep, guests give top marks to the free cooked-to-order brekkie here! Available weekdays between 6:30 AM and 9:30 AM and on weekends from 7:30 AM to 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Austin Downtown South Congress?

No, Embassy Suites by Hilton Austin Downtown South Congress does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Austin Downtown South Congress?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Austin Downtown South Congress?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Austin Downtown South Congress Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1000 reviews
Rating 8 - Good. 229 out of 1000 reviews
Rating 6 - Okay. 152 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 76 out of 1000 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Anthony, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities
It was a good location for SXSW and South Congress shopping district.
Stayed 3 nights in Mar 2025

10/10 Excellent

Klifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found a roach in our room. Other than that, we loved our stay
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Average for me

Phone was not plugged in on arrival. Cords behind were filthy. Cobwebs at console outside the lifts. Only one lift worked for the ENTIRE stay. Missed happy hour by 5min due to the bottle neck at lifts and was told no sorry too late!! Asked at front desk for directions to visitors center and guy looked at me like a deer in headlights. Got directions from another but was wrong because visitor’s center changed locations. Breakfast was average. Crowd seemed rough/ ghetto at times.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sheree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get the Suite!

I have been all around the world and this is my FAVORITE hotel. The happy hour snacks were WELL worth the price. Not to mention the suites. The only downside is the parking is $50 a day. So that was a shock.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4-star location; 2-star hotel

Sitting at the base of the S. Congress bridge and on the side of the river closest to shopping, the location couldn't be beat, but the hotel left a lot to be desired. Only one elevator (of 3) worked with no way to access interior stairs from the lobby, house-keeping didn't clean our room until the fourth of a five day stay, our room smelled musty, the pull-out sofa was stained, and the wall-paper was also stained and peeling.
Stayed 5 nights in Mar 2025

8/10 Good

F. Cole

Travelled with family
Liked: Cleanliness, staff & service, amenities
only one of three elevators was working!
Stayed 4 nights in Mar 2025

6/10 Okay

Katie

Business traveller
Liked: Cleanliness, staff & service, room comfort

Elevators not working

The staff was all very kind and very friendly! It was one of the busiest times of the year and they had 1 of 3 elevators working. We would sometimes have to wait 5+ minutes as elevators stopped at every floor and were packed! Food at the bar/ restaurant was good.
Stayed 4 nights in Mar 2025

10/10 Excellent

laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and hotel food options were great. Friendly and helpful staff. Only downside was only one elevator was working. Very inconvenient especially with kids and luggage.
Stayed 1 night in Mar 2025

4/10 Poor

SOFIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service and dirty! Good location
Stayed 3 nights in Mar 2025

4/10 Poor

nathaniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Premium, more like nothing like… Hilton should be.

Room is old, outdated, and in need of basic repair to even the common traveler. From dysfunctional appliances, to rusty doors, and un-caulked molding, this premier suite was just a scam. Room smells like mold or damp basement upon entry, old technology and lack of attention to detail an around the most common areas (bathroom caulk, paint, wood trim). There’s even a device that looks to be a second chill fridge near my daughter room oddly placed in what seems to be a closet that is inoperable. Just an awful experience in the room, out the room was messy and unkept as well. Food items found in the floor of the lobby, elevator buttons inoperable, and once again- outdated for the comparative price. As a Hilton honors member, we expect and deserve more . This was one of my worst experiences as a member and can’t believe the lack of detail, care, and professional presentation put into this property and the coveted ninth floor. Room 908 needs work obviously. I will contact corporate immediately after my stay.
Stayed 1 night in Mar 2025

4/10 Poor

Javier, New York

Disliked: Amenities
I came in and they did not have the type of room I reserved I wont stay here again.

4/10 Poor

Joshua

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
In my room above shower was all peeling and dirty. Only 1 elevater working taking very long.
Stayed 1 night in Mar 2025

10/10 Excellent

BEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for where we wanted to go. Great breakfast buffet!
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean nice and great location.
Stayed 1 night in Feb 2025

2/10 Terrible

Theodore

Disliked: Property conditions & facilities
No Valet. Parking Garage elevator was not working. Had to go down 4 flights of stairs with luggage. The garage is not connected to the hotel. Had to walk half block to hotel. Nine story hotel. Two of the three elevators were out of service so long waits to get a lift. Desk staff is clueless on elevator status and repairs is unknown. No restaurant, just bar food, burgers and tacos.
Stayed 1 night in Mar 2025

4/10 Poor

Ahmet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, but it is quite old and in need of maintenance. We booked a suite for five, but the beds were uncomfortable, especially one in particular. When we raised our concerns, the response was dismissive, essentially telling us to take it or leave it. I would not recommend staying here.
Stayed 4 nights in Feb 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked the breakfast and happy hour.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Neftali

Stayed 1 night in Feb 2025

8/10 Good

Melvin L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Two elevators and only one working Friday evening
Stayed 2 nights in Feb 2025

10/10 Excellent

A&A

Stayed 5 nights in Feb 2025

8/10 Good

Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fantastic location and an ideal hotel for family trips. The free breakfast buffet and bar were a great bonus. The only drawback was having just one elevator in operation.
Stayed 3 nights in Feb 2025

10/10 Excellent

Pooja

Liked: Cleanliness
Stayed 1 night in Feb 2025