4/10 Poor
Erika
Travelled with family, Travelled with family and small children
8 Apr 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The virtual check in system was fine, but seemed like a way to never have staff on the property. We liked some updated features of the hotel like the sensor lights and darkening blinds. Breakfast was also good. However, this hotel is filthy. Within minutes of arriving and walking on the floor in our room both my son and my feet were black. We bought cleaning supplies and cleaned the floor. There seemed to be no housekeeping. We asked for our trash to be taken out and they never came. We asked for new towels twice and both times the towels we were given had black marks on them. The second time it took over 24 hours to even get them. They didnt show up when they said they would. We booked this hotel for the indoor pool, but did not let our son use it because it was an entirely different color than the photos and didnt look like it had seen chemicals in a very long time. The floor around the pool was also dirty. Side door was propped open every time we left. Defeating the purpose of needing a key to enter. Other guests are very loud so I would not recommend for small children either.