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Atlanta Marriott Northwest at Galleria

4.0 star property
Hotel with 2 restaurants, near Truist Park

Photo gallery for Atlanta Marriott Northwest at Galleria

Meeting facility
Meeting facility
Lobby
Exterior
Meeting facility

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Parking available
  • 24/7 front desk
The current price is AU$189
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
200 Interstate North Parkway, Atlanta, GA, 30339
  • Truist Park
    ‪12 min walk‬
  • Cobb Galleria Centre
    ‪1 min drive‬
  • The Battery Atlanta
    ‪2 min drive‬
  • Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(40 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 Double Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Double Beds

8.2 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Egyptian cotton bed sheets
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

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About the area

Atlanta

At Atlanta Marriott Northwest at Galleria you'll be within a 30-minute stroll of Truist Park and The Battery Atlanta. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a gym. .The restaurant, Rocks, serves American cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 15995 square feet (1486 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Cumberland hotel include Cobb Galleria Centre and Cumberland Mall.

What's nearby

  • Truist Park - 12 min walk - 1.1 km
  • Coca-Cola Roxy Theater - 15 min walk - 1.3 km
  • Cobb Galleria Centre - 1 min drive - 2.1 km
  • The Battery Atlanta - 2 min drive - 2.1 km
  • Cumberland Mall - 2 min drive - 2.5 km

Getting around

  • Atlanta Peachtree Station - 18 min drive
  • Hartsfield-Jackson Atlanta International Airport (ATL) - 37 min drive

Restaurants

  • ‪Terrapin Taproom - ‬18 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Yard House - ‬17 min walk
  • ‪Live! at the Battery Atlanta - ‬17 min walk
  • ‪The El Felix - ‬17 min walk

About this property

Atlanta Marriott Northwest at Galleria

Hotel with 2 restaurants, near Truist Park
Atlanta Marriott Northwest at Galleria offers its guests an outdoor pool and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. Event space at this hotel measures 15995 square feet (1486 square metres) and includes conference space. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Atlanta Marriott Northwest at Galleria. Parking is available for a fee.

This 4-star Atlanta hotel is smoke free.

  • 401 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Conference rooms
  • 15995 sq ft of conference space
  • 1486 sq. m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Atlanta Marriott Northwest at Galleria offers 401 accommodations with video game consoles and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Atlanta hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Similar properties

Exterior

EVEN Hotel Atlanta - Cobb Galleria by IHG

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,048 reviews
The price is AU$208
includes taxes & fees
12 Aug - 13 Aug
EVEN Hotel Atlanta - Cobb Galleria by IHG

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 29 per night)
  • Valet parking on site (USD 24 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Rocks

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,995 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (117 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 16 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Netflix
  • Video game console

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night
  • Tourism fee: USD 3

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Self-parking fee: USD 29 per night
  • Valet parking fee: USD 24 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM
  • Up to 3 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atlanta Marriott Northwest Galleria
Marriott Atlanta Galleria
Marriott Northwest
Marriott Northwest Hotel
Marriott Northwest Hotel Atlanta Galleria
Northwest Marriott
Atlanta Marriott Northwest Galleria Hotel
Marriott Atlanta
Atlanta Marriott Northwest Hotel Atlanta
Atlanta Marriott Northwest at Galleria Hotel
Atlanta Marriott Northwest at Galleria Atlanta
Atlanta Marriott Northwest at Galleria Hotel Atlanta

Frequently asked questions

What is the cancellation policy at Atlanta Marriott Northwest at Galleria?

Atlanta Marriott Northwest at Galleria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Atlanta Marriott Northwest at Galleria?

As of 29 July 2025, prices found for a 1-night stay for 2 adults at Atlanta Marriott Northwest at Galleria on 3 Aug 2025 start from AU$188.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Atlanta Marriott Northwest at Galleria?

Yep, Atlanta Marriott Northwest at Galleria has a self car park for USD 29 per night.

Does Atlanta Marriott Northwest at Galleria have a pool?

Atlanta Marriott Northwest at Galleria has a pool. The pool is open 6 AM to 10 PM.

What luxury perks are available at Atlanta Marriott Northwest at Galleria?

Atlanta Marriott Northwest at Galleria features a health club, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Atlanta Marriott Northwest at Galleria a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Atlanta Marriott Northwest at Galleria.

Is Atlanta Marriott Northwest at Galleria family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Atlanta Marriott Northwest at Galleria is a hit with families.

Is there a free airport shuttle available at Atlanta Marriott Northwest at Galleria?

No, Atlanta Marriott Northwest at Galleria does not offer an airport shuttle service.

Is there a bar or restaurant at Atlanta Marriott Northwest at Galleria?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Atlanta Marriott Northwest at Galleria?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Atlanta Marriott Northwest at Galleria?

No, only service animals are allowed.

Atlanta Marriott Northwest at Galleria Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 486 out of 1014 reviews
Rating 8 - Good. 216 out of 1014 reviews
Rating 6 - Okay. 149 out of 1014 reviews
Rating 4 - Poor. 86 out of 1014 reviews
Rating 2 - Terrible. 77 out of 1014 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Oluwakemi

Bathroom ceilings paintings were peeling off. Old room with noisy air conditioning
Stayed 2 nights in Apr 2025

6/10 Okay

Christopher

Stayed 2 nights in Apr 2025

8/10 Good

Brandon

Stayed 3 nights in Apr 2025

6/10 Okay

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Out
Stayed 3 nights in Apr 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

daniel

Stayed 2 nights in Apr 2025

4/10 Poor

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Patrick

Stayed 2 nights in Apr 2025

10/10 Excellent

Annah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome for Braves fans!

Great stay for a braves game. Our best overnight experience yet! All of the staff wore jerseys on game day. There were cute balloons, a shuttle... Just overall great overnight stay for a braves fan!
Stayed 1 night in Apr 2025

6/10 Okay

Jeffrey

Stayed 2 nights in Apr 2025

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The purpose of my trip was to attend a baseball game at The Truist Park. The location proved to be ideal. A brief 13-minute walk with ample guidance from officers ensured a safe pedestrian experience. The hotel lobby was well-appointed and the bar offered exceptional wings and pizza at a reasonable price. However, my stay on the 3rd floor was marred by a rundown and uncomfortably hot hallway. The room was smaller than anticipated and the bathroom lacked a clean appearance and proper ventilation. Unfortunately, I will not be returning due to concerns regarding cleanliness.
Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came for opening Braves game. We were able to get early check in so grabbed a bite to eat at restaurant. It was delicious and staff was awesome.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Disliked: Room comfort

Great location, room was lacking

TV didn’t work, had to wait for “engineer” to come reset system, made 3 request before someone came up. Then half the wall plugs wouldn’t work. The bed was hard and needed to be replaced. Mini fridge in room would not get cold. The front desk staff was pleasant and helpful. Location was good.
Stayed 1 night in Apr 2025

10/10 Excellent

Eddi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Truist Park!
Stayed 1 night in Apr 2025

8/10 Good

catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not within safe walking distance from downtown.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie or Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

William

Stayed 1 night in Mar 2025

6/10 Okay

Andrey

Liked: Cleanliness
👍👍👍
Stayed 1 night in Mar 2025

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Everything was good unless the shower with poor performance, minimum water flow no pressure water at all
Stayed 3 nights in Mar 2025

4/10 Poor

Teddy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is nice but the rooms are really run down… entry doors and showers are very old and dated, our drawers in the room wouldn’t close just kept creaking open. It wasn’t the worst we’ve ever seen but definitely wasn’t great. We wouldn’t choose this hotel again. If you just need a place to crash and want to save money, this is an ok option, but I wouldn’t recommend anyone stay here for vacation / leisure.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Stay

Overall a good experience. The day of our conference registration the systems were down requiring guest to wait in a longer line and complete manual check-in information. The problem was resolved by the next day. Outside of this, my room was clean, bed comfortable, and enjoyed my stay. There was a problem with getting out of the parking lot regarding payment at the gate. This was likely due to the systems issue at check-in. I was overcharged for parking which was disappointing. Otherwise, the hotel is within a few minutes of excellent restaurants and things to do for families, groups, etc.
Stayed 1 night in Mar 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to things to do
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Nope - Not Going Back

The check-in for this experience was terrible. The front desk person was quite disinterested in actually offering any sort of customer "service." In fact, when he couldn't find my reservation he was said, "Are you sure you're not at the Spring Hill?" Then two/three other people came up and he helped them first before proceeding with searching for my reservation. I was so annoyed, it put me in such a bad mood. He eventually found my reservation and realized he had to check a different system to find me. Then he put us in a room that was not fully furnished. It was just a bed and a desk, the chair and side table was missing in the room. It looked like it was put barely put back together after being "renovated." We had to ask for a different room. I was very disappointed again and we asked to get a different room. Again, the front desk person was annoyed with us and reluctantly gave us a new room. The hotel was only 40% full, so it wasn't like there weren't other rooms available. Overall, I would never go back to that hotel with such a bad experience.
Stayed 1 night in Mar 2025

2/10 Terrible

HUILI

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024