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4.2 out of 5

"Bed too small as the room couldn't accommodate a bigger bed. Would have been nice to have bedside lamps " More

By a verified traveller on Sat 13 Jun 2020

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Pantry Room, Basic Double or Twin Room, 1 Bedroom, Private Bathroom, Ground Floor

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max
AU$108* Per night/room 2 Sep. - 3 Sep.

Panoramic House, 4 Bedrooms, Valley View, Mountainside

Bed Count 2 King Beds Maximum Occupancy 9 Max

Majestic Room, Deluxe Double or Twin Room, 1 Kind Bed, Valley View, Mountainside, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mabi Room, Superior Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fern Room, Standard Double or Twin Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

At The Summit Rainforest Retreat, you'll be connected to the convention center and 9.5 km (5.9 mi) from Curtain Fig National Park. Highlights at this family-friendly property include an outdoor swimming pool, and in-room kitchens and balconies.

Each apartment features WiFi, a TV, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A pillowtop bed, free local calls, and a ceiling fan are also available. Housekeeping is not available.

Enjoy the spa tub, kids' swimming pool, and pool loungers. Added amenities include a conference center and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4-star Atherton property include Crater Lakes National Park and Mount Hypipamee Crater.

The Summit Rainforest Retreat ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Summit Rainforest Retreat

Everyone (10) Couples (8) Family (3)
3 out of 5
Bed too small as the room couldn't accommodate a bigger bed. Would have been nice to have bedside lamps

Posted by on 13 Jun. 2020

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Comment from Hotel Management

13 Jun. 2020 by john & helen

Thanks Anonymous, not sure that you realise that you stayed at a different property then this property which you have written the review for. You also booked for a months time but then realised your mistake as you wanted the room for the same night as the day you booked. Your room with King and bedside tables at the Retreat, was not available so at the last moment we had to find something else for you, it would have been nice to have a balanced review based on all of our service incl the fact that you stayed in a self contained apartment and not a B&B room with shared facilities, which is what you booked & paid for.

5 out of 5
Relaxing, quiet location. Nice facilities. Great customer service.

Posted by on 23 Mar. 2020

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5 out of 5
Quite, relaxing. Had all the facilities I was looking for.

Posted by on 14 Mar. 2020

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5 out of 5
Easy access to the room without any big drama even though I arrived late at night. Shared kitchen facilities were excellent and food topped up as it was used. Quiet area with a spectacular view in the mornings.

Posted by on 4 Dec. 2019

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1 out of 5
Arrived at the room, the room was not as advertised, two single beds pushed together and advertised as king bed My partner 7 months pregnant noticed bugs and dirt throughout the bed. Bugs flying around shower and basin drains. Spider webs all over the room. Property not prepared for customers at all. The description of the property also needs updating as it provides a misrepresentation of the accommodation provided. We have instantly decided to book elsewhere and have requested a full refund

Posted by on 25 Sep. 2019

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Comment from Hotel Management

9 Nov. 2019 by john & helen

Sorry to hear that, but a very emotional response, "spider webs all over the room", I can say for sure that was not the case, maybe a more balanced opinion might be taken seriously as we take our business very serious. cheers john & helen

4 out of 5
The property is in a beautiful position and the house itself is of very high quality. The provisions provided were generous. However .. the wrong address was given .. and I had to appeal to neighbours to find help! Additionally I had NO idea it was a shared situation.. having organised on line the night before, and leaving early in the morning for the 800 km drive.. the email was never accessed by me. Fortunately my shared tenants were lovely but they also had similar problems as I did. Also .. who expects to be enforced to leave at 0930 hrs in the morning!!!!!! These disappointing issues took the edge off what could have been a hugely delightful stay with much organisation on behalf of the owners noted. Lastly .. the “Pantry Room” should be reserved for young children I feel.

Posted by , from Central Coast of Sydney on 22 Sep. 2019

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Comment from Hotel Management

9 Nov. 2019 by john & helen

Thank you, your comments are appreciated and taken on board.

3 out of 5
Don’t realise I was signing up for a bunk bed. No photo of it on line!!

Posted by on 14 Apr. 2019

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Comment from Hotel Management

3 May 2019 by john & helen

Sorry Anonymous, just renovated this room, now have photos, small but still has all the facilities that other rooms have access to, but much cheaper & with private bathroom.

2 out of 5
Pros: Very Little
Cons: Lots - including lowering the price. Not worth the money
1.Didn't realise we would have to share a house with a bunch of other people. 2. When we checked in we found that the operator had already debited my credit card for 100% of the charge despite being told in writing that a no-show incurred a 50% fee. I suspect this action is illegal. 3. No chairs in room. 4. Bed mattress edge had collapsed - possibly due to people sitting on it because of lack of chairs. 5. Small room. Miniscule TV 6. Had to dodge around construction materials to get in and out 7. Noisy construction work commenced early

Posted by , from Vic on 24 Aug. 2018

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Comment from Hotel Management

31 Aug. 2018 by john & helen

Sorry you feel this way Don. We advertise the Retreat as private rooms with shared kitchen, lounge etc with 2 other bookings. You arrived & stayed, what is the "no show" about, we debited your card 100%, on the day you arrived. You have chairs outside your room on the deck with magnificent 180 deg views, maybe you should have opened the doors.The mattress has not collapsed. The TV's are average size and a huge TV in the lounge area. No dodging but we're renovating and adding to make our property better, come again and see for yourself. Builders were told not to start before 8am & no noisy work until 9am. Lots of good things to talk about Don. cheers john & helen

3 out of 5

Deck is the best aspect

Pros: View Kitchen well set up
Unfortunately there is no soundproofing for the rooms so with other people staying you hope they go to bed at the same time and get up at the same time. Builders were working on an extension which was not advised at booking. They arrived at 7.30am however left at 4.30pm. Continental breakfast was very basic - some yoghurt and fruit would have been nice and expected for price paid. Some repairs in the room we were in were needed. Broken clock, vanity door sticking, blind, soap dispenser, towel rail. Little things but important if you want people to come back. Access road needs to be graded - you would have to be careful with low wheelbased car.

Posted by on 13 Jul. 2018

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Comment from Hotel Management

17 Jul. 2018 by john & helen

Sorry anonymous, things happen and we try to do our best. Sorry you weren't happy, however a lot of things must have been excellent thanks for staying. The builders are improving facilities which I'm sure is what you want.

5 out of 5

Fabulous Rainforest Retreat

Our stay far exceeded our expectations. The house is so beautifully decorated and well appointed with so many tasteful touches. We loved the serenity of the house where we could hear so many lovely birds in the surrounding trees. We enjoyed having some meals in the house thanks to the gorgeous kitchen. The house is very close to Cow Bay Beach (about 5 minute drive) which is really lovely and secluded. The proximity to Cape Tribulation was also very nice as it afforded the opportunity to really explore the Daintree without excessive driving. Tina was absolutely wonderful and provided us with a lot of great recommendations on gluten free restaurants like Whet and the Heritage Lodge where we had fabulous meals. At night it was great to relax in the living room with the hard drive loaded with great movies. This made for some really fun family time watching movies together as a family. We would definitely return to the Summit Rainforest Retreat!

Posted by , from Portland, Oregon, USA on 8 Sep. 2015

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About the The Summit Rainforest Retreat

Location 22 Twelfth Ave, Atherton, QLD 4883

Property Features

The Summit Rainforest Retreat offers its guests an outdoor pool, a spa tub, and a children's pool. A business center and a meeting room are available. Event space at this apartment measures 581 square feet (54 square meters) and includes a conference center. An area shuttle within 10 km and an airport shuttle (available on request) are available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly The Summit Rainforest Retreat. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This Colonial Atherton apartment is smoke free.

  • 1 floor
  • 3 guestrooms or units
  • 3 buildings
  • 581 sq ft of conference space
  • 54 sq m of conference space
  • Built in 2004
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Train station: Tolga Station (7.3 km / 4.5 mi)
  • Property shuttles: Airport shuttle, area shuttle within 10 km, and shopping center shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

The Summit Rainforest Retreat offers 3 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Beds feature pillowtop mattresses. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. This Atherton apartment provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains.

  • In-room kitchen
  • Private balcony or patio
  • Pillowtop beds
  • Television
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

Airport transportation is offered on request. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 9:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Private entrance
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Number of children who can stay for free – 6

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 15 per day (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Summit Rainforest Retreat
  • Summit Rainforest Retreat Apartment
  • Summit Rainforest Retreat Apartment Atherton
  • Summit Rainforest Retreat Atherton
  • Summit Rainforest Retreat Aparthotel Atherton
  • Summit Rainforest Retreat Aparthotel
  • The Summit Rainforest Retreat Atherton
  • The Summit Rainforest Retreat Apartment
  • The Summit Rainforest Retreat Apartment Atherton

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The Summit Rainforest Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.