"Bed too small as the room couldn't accommodate a bigger bed. Would have been nice to have bedside lamps " More
Each apartment features WiFi, a TV, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A pillowtop bed, free local calls, and a ceiling fan are also available. Housekeeping is not available.
Enjoy the spa tub, kids' swimming pool, and pool loungers. Added amenities include a conference center and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.
Sights within a 20-minute drive of this 4-star Atherton property include Crater Lakes National Park and Mount Hypipamee Crater.
13 Jun. 2020 by john & helen
Thanks Anonymous, not sure that you realise that you stayed at a different property then this property which you have written the review for. You also booked for a months time but then realised your mistake as you wanted the room for the same night as the day you booked. Your room with King and bedside tables at the Retreat, was not available so at the last moment we had to find something else for you, it would have been nice to have a balanced review based on all of our service incl the fact that you stayed in a self contained apartment and not a B&B room with shared facilities, which is what you booked & paid for.
9 Nov. 2019 by john & helen
Sorry to hear that, but a very emotional response, "spider webs all over the room", I can say for sure that was not the case, maybe a more balanced opinion might be taken seriously as we take our business very serious. cheers john & helen
9 Nov. 2019 by john & helen
Thank you, your comments are appreciated and taken on board.
3 May 2019 by john & helen
Sorry Anonymous, just renovated this room, now have photos, small but still has all the facilities that other rooms have access to, but much cheaper & with private bathroom.
31 Aug. 2018 by john & helen
Sorry you feel this way Don. We advertise the Retreat as private rooms with shared kitchen, lounge etc with 2 other bookings. You arrived & stayed, what is the "no show" about, we debited your card 100%, on the day you arrived. You have chairs outside your room on the deck with magnificent 180 deg views, maybe you should have opened the doors.The mattress has not collapsed. The TV's are average size and a huge TV in the lounge area. No dodging but we're renovating and adding to make our property better, come again and see for yourself. Builders were told not to start before 8am & no noisy work until 9am. Lots of good things to talk about Don. cheers john & helen
17 Jul. 2018 by john & helen
Sorry anonymous, things happen and we try to do our best. Sorry you weren't happy, however a lot of things must have been excellent thanks for staying. The builders are improving facilities which I'm sure is what you want.
The Summit Rainforest Retreat offers its guests an outdoor pool, a spa tub, and a children's pool. A business center and a meeting room are available. Event space at this apartment measures 581 square feet (54 square meters) and includes a conference center. An area shuttle within 10 km and an airport shuttle (available on request) are available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly The Summit Rainforest Retreat. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This Colonial Atherton apartment is smoke free.
Available in all rooms: WiFi (surcharge)
Free self parking , RV, bus, truck parking , Free parking nearby
The Summit Rainforest Retreat offers 3 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Beds feature pillowtop mattresses. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. This Atherton apartment provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains.
Special check-in instructions:
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.
Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance.
Airport transportation is offered on request. Fees may apply. Please make arrangements in advance by contacting the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
