2/10 Terrible
Tacarra P
Travelled with partner
23 Feb 2024
Disliked: Staff & service, amenities, property conditions & facilities
The positives of our trip was that they did upgrade our room to include a kitchenette with a great view. The staff was cordial but they were not keen on going above and beyond from a customer service standpoint.
The negatives were that the hotel has a lot more wear and tear than what is advertised online. The room we were in was renovated but you can tell corners were cut and the updates weren't finished properly. We also got stuck in the elevator and it took 15 minutes to get us out. They only gave us a $50 credit and an apology. We then had to walk up and down 4 flights of stairs the entire rest of the trip. Then upon checkout we learned that they tried to charge us for making local phone calls from the hotel phone but didn't have this stated anywhere in the room. After I complained about how unfair this was, they removed it from the bill. Also, they only have 1 restaurant on site which is okay but expensive. The jacuzzi is also not heated which was a let down. Overall, I would not stay at this resort again.
Tacarra P
Stayed 7 nights in Feb 2024