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4.0 out of 5

"The room was very comfortable and clean. " More

By a verified traveller on Sun 19 Jun 2022

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Hotel Description

SureStay Hotel by Best Western The Clarence on Melville places you in the center of Albany, within just a 15-minute stroll of Mount Melville Circuit Trail Trailhead and Mount Melville Lookout. Highlights at this hotel include in-room free WiFi and LED TVs.

This smoke-free hotel offers free WiFi in public areas, a library, and a garden. Additionally, you'll find a snack bar/deli and laundry facilities. To-go breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

Places within a 30-minute walk of this 3-star Mount Melville hotel include Old Gaol Museum and Albany Convict Gaol Museum.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$118* Per night/room 19 Aug. - 20 Aug.

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western The Clarence on Melville ratings based on 152 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western The Clarence on Melville

Everyone (82) Couples (42) Business (1) Family (23)
4 out of 5
The room was very comfortable and clean.

Posted by on 19 Jun. 2022

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4 out of 5
Very clean and had everything I need

Posted by on 13 Jun. 2022

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4 out of 5
Close drive to all shops

Posted by on 2 Apr. 2022

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4 out of 5

Posted by on 27 Mar. 2022

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5 out of 5
Really nice comfortable unit. Roomy and great view from balcony

Posted by on 20 Mar. 2022

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3 out of 5
The internet/wifi was pretty shocking. Not sure about other rooms buy mine was a bit tired and run down. Simole place fo stay but quite overpriced for what it is

Posted by on 8 Mar. 2022

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5 out of 5
It was all great

Posted by on 6 Mar. 2022

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5 out of 5
The hotel was clean & comfortable and good position. It didn’t have microwave in the room but we asked one was provided. Staff helpful.

Posted by on 5 Mar. 2022

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Comment from Hotel Management

5 Mar. 2022 by Simone

Thank you for your stay with us at The Clarence On Melville and for such a great review. Our staff work really hard and strive for service excellence and shall certainly pass your compliments to all the team. We hope to see you back again. Kind regards The Clarence on Melville Team

1 out of 5
The shower was a disgrace...the water dribbled out...i hot vold having a shower it was the worst ever..it took five mintez for water to vome through hot and then another 3 minutes to yurn the scaldj g hot water to a bearanle temp...complai ed to management, they said it was fine no need to move rooms...the room smelled awful yoo.ike stale....bed was hard...

Posted by on 24 Jan. 2022

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5 out of 5
Excellent service by staff at reception and housekeeping.

Posted by on 23 Jan. 2022

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Comment from Hotel Management

5 Mar. 2022 by Simone

Thank you for your stay with us at The Clarence On Melville and for such a great review. Our staff work really hard and strive for service excellence and shall certainly pass your compliments to all the team. We hope to see you back again. Kind regards The Clarence on Melville Team

About the SureStay Hotel by Best Western The Clarence on Melville

Location 191 Albany Highway, Mount Melville, WA 6330

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. A library, tour/ticket assistance, and multilingual staff are also featured at SureStay Hotel by Best Western The Clarence on Melville . Free self parking is available. This 3-star Albany hotel is smoke free.

  • 1 floor
  • 59 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western The Clarence on Melville offers 59 air-conditioned accommodations with minibars (stocked with some free items) and coffee/tea makers. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • LED television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Guests will receive lockbox information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and staff at the property wear personal protective equipment. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: AUD 13.50 for adults and AUD 13.50 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Clarence Melville Motel Albany
  • Best Western Clarence Melville Motel
  • Best Western Clarence Melville Albany
  • Best Western Clarence Melville
  • Best Western Clarence Motel
  • Best Western Clarence
  • BW The Clarence on Melville
  • Best Western The Clarence on Melville
  • SureStay Hotel by Best Western The Clarence on Melville
  • SureStay Hotel by Best Western The Clarence on Melville Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.