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4.5 out of 5

"The place is accessible to most amenities. But the overall rating not quite satisfactory. The place wasn't quite clean upon arrival. We had to get the ... " More

By a verified traveller on Fri 21 Aug 2020

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Hotel Description

At Mango House Resort you'll be within a 20-minute stroll of Conway National Park and Port of Airlie. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include premium bedding, a soaking tub, and free toiletries. A dining area, a Smart TV, and a coffee/tea maker are also available. Housekeeping is available on request.

This business-friendly apartment building offers free WiFi in public areas, a fitness center, and a game room. Other amenities include laundry facilities, a terrace, and a garden. There's also the convenience of free self parking.

With a stay at this 4-star Jubilee Pocket property, you'll be 2.7 km (1.7 mi) from Airlie Beach Lagoon.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Mango House Resort ratings based on 150 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mango House Resort

Everyone (48) Couples (66) Family (35)
4 out of 5
The place is accessible to most amenities. But the overall rating not quite satisfactory. The place wasn't quite clean upon arrival. We had to get the manager's attention to clean it.

Posted by , from Charters Towers, QLD 4820 on 21 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by pete

HI Evelyn, sorry things not 100% when you arrived but hopefully sorted asap

4 out of 5
Great facilities they even provide your very own washer and dryer in the room

Posted by on 22 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by Pete

Thanks for taking the time to write about us and you had a nice stay

5 out of 5
Beautiful pool, tropical feel to the rooms quiet location (except for the bird life)

Posted by on 16 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by pete

HI and thanks for the review. Everyone loves the cockatoos and they love everyone .............that feeds them. Overseas guests can't believe how friendly they are and how much character they have. Hope to see you again one day Pete

5 out of 5
We loved our stay here. The cockatoos that visited us and the beautiful view from our room of the pool and gardens. The room had everything you need, the pub across the road and IGA. The bus stop out the front to go to town. Etc etc we will definitely stay again we loved it. Highly recommended- excellent position.

Posted by on 8 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by pete

Thanks for the review and hope to see you again one day

4 out of 5
A beautiful garden surrounds the pool area. Very tranquil.

Posted by on 12 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Pete

glad you enjoyed Mango House, we think gardens are special also, green always better than concrete I think

5 out of 5
Lovely room would defiantly recommend , great view overlooking the pool area ,

Posted by on 7 Sep. 2019

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Comment from Hotel Management

7 Sep. 2019 by Pete

Hi Sharon and very pleased you enjoyed your stay at Mango House and hope to see you again one dau

4 out of 5
Beautiful Gardens and great pool. Went to use the Bbq one night but had no gas in it, but wasn't the end of the world. Rooms were very comfortable.

Posted by on 15 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Pete

Glad you had a good time and sorry gas ran out, now fixed

3 out of 5
Cockroaches and lizards in our apartment. Curtains and furniture run down. Bed linen was labelled as mater hospital, Brisbane.

Posted by , from Qld on 6 May 2019

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Comment from Hotel Management

9 May 2019 by Pete

Wow sorry, cockroaches not been an issue before or since, lizards are actually ghekkos that keep bugs away and every building in the tropics loves to have them as totally harmless and keep all bugs & spiders away. Bed linen a mystery as all our linen comes from a commercial laundry in Townsville who I believe have nothing to do with Mater hospitals anywhere especially one 2 days drive away.

5 out of 5

Family orientation

Great sized rooms, kids never got bored and close to the tavern and Iga and a quick walk to down town airlie

Posted by , from sarina on 13 May 2018

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4 out of 5

Noisy pump

Pool or water pump very noisy though the night. Parking allocation weird. Had to park outside someone else’s door. Rooms great.

Posted by on 8 May 2018

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Property Features

Mango House Resort offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Mango House Resort. Free self parking is available. This 4-star Jubilee Pocket apartment is smoke free.

  • 32 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (41.1 km / 25.6 mi)
  • Parking: Free self parking

Room Amenities

Mango House Resort offers 32 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms and include desks. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Jubilee Pocket apartment provides complimentary wireless Internet access. 35-inch Smart televisions come with Netflix. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Deep soaking tub
  • Smart television
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

There is no front desk at this property.

This property does not have a front desk.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fees vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mango House Resort Jubilee Pocket
  • Mango House Jubilee Pocket
  • Best Western Mango Hotel
  • Best Western Mango House Resort
  • Mango House Resort Apartment
  • Mango House Resort Jubilee Pocket
  • Mango House Resort Apartment Jubilee Pocket
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.