6/10 Okay
Alyson
Travelled with group
11 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the reception area and the first impression. The staff generally were very nice and attentive. A couple of staff members could have been more helpful. We resented being ‘told off’ by staff members for sitting in the weong place around the Level pool, for removing the Level refreshments out of the Level area when we were told by reception staff that we could take plastic cups from the pool area and go get a drink from the Level to take back with us. The rules were inonsistent and made no sense some of the time as its all the same hotel so why make it difficult for guests! The refreshments at the Level snacks buffet were not replenished quickly enough and when the milk ran out and I asked for it to be refilled, the member of staff who was restocking the fridge of cold drinks, told me she would finish stocking the fridge and then would get the milk. So she left me standing for quite some time and expected me to wait until she finished. This was not good customer relations. It would have taken her no time to just go grab some milk and then continue with fridge!!!
Alyson
Stayed 4 nights in Apr 2025
