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Melia Jardines del Teide - Adults Only

5.0 star property
Adults-only hotel with 3 restaurants and 2 outdoor pools

Photo gallery for Melia Jardines del Teide - Adults Only

2 outdoor pools, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio
2 bars/lounges, poolside bar
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • All-inclusive
  • Gym
The current price is AU$498
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
Urbanizacion Mirador del Duque, Costa Adeje, Adeje, Tenerife, 38670
  • Place, El Duque Beach
    ‪10 min walk‬
  • Place, Plaza del Duque Shopping Center
    ‪12 min walk‬
  • Place, Fañabé Beach
    ‪14 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪17 min drive‬

Room options

View all photos for The Level, Junior Suite

Premium bedding, down duvets, minibar, in-room safe

The Level, Junior Suite

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Separate bath and shower
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Ocean View (The Level Master)

Suite, Ocean View (The Level Master)

Suite, Ocean View (The Level Master)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Dining table
Flat-screen TV
Separate bedroom
Down duvet
  • 64 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(11 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Bathrobes
Rainfall showerhead
  • 44 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Ocean View (The Level, with Solarium)

Beach/ocean view

Junior Suite, Ocean View (The Level, with Solarium)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Bathrobes
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Melia Room, Double Room

Premium bedding, down duvets, minibar, in-room safe

Melia Room, Double Room

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Bathrobes
Rainfall showerhead
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Ocean View

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Bathrobes
Rainfall showerhead
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Junior Suite, Pool Access

View from room

The Level, Junior Suite, Pool Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Junior Suite, Ocean View

Premium bedding, down duvets, minibar, in-room safe

The Level, Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Bathrobes
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level, Suite, Ocean View

Premium bedding, down duvets, minibar, in-room safe

The Level, Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Separate bath and shower
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Ocean View (The Level, with Whirpool)

Suite, Ocean View (The Level, with Whirpool) | Beach/ocean view

Suite, Ocean View (The Level, with Whirpool)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level Premium Ocean View

Premium bedding, down duvets, minibar, in-room safe

The Level Premium Ocean View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Bathrobes
Rainfall showerhead
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the area

Adeje

A luxury stay in Adeje awaits you at Melia Jardines del Teide - Adults Only. You'll be 1.9 km (1.2 mi) from Fañabé Beach and 3.8 km (2.4 mi) from Siam Park. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A day of pampering can include massages and mani/pedis. The fine-dining restaurant, Pico Negro, serves international cuisine and is open for lunch and dinner. Retama Lobby Bar is the hotel's own bar. Enjoy the 24-hour gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class Costa Adeje hotel include El Duque Beach and Las Vistas Beach.

What's nearby

  • El Duque Beach - 10 min walk - 0.9 km
  • Plaza del Duque Shopping Center - 12 min walk - 1.0 km
  • Fañabé Beach - 14 min walk - 1.2 km
  • Tenerife Beaches - 15 min walk - 1.3 km
  • Gran Sur Shopping Center - 2 min drive - 1.2 km

Getting around

  • Tenerife (TFS-Tenerife South) - 22 min drive

Restaurants

  • ‪Taste Creperia & Bistro - ‬13 min walk
  • ‪yum yum - ‬10 min walk
  • ‪Zambra Skybar - ‬11 min walk
  • ‪breakfast @ The Level - ‬1 min walk
  • ‪Char Fuego Y Brasas - ‬5 min walk

About this property

Melia Jardines del Teide - Adults Only

Adults-only hotel with 3 restaurants and 2 outdoor pools
Some rates at Melia Jardines del Teide - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Melia Jardines del Teide - Adults Only offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 2 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Melia Jardines del Teide - Adults Only. Limited free parking is available on a first-come, first-served basis.

This 5-star Adeje hotel is smoke free.

  • 290 guestrooms or units
  • 9 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2001
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Melia Jardines del Teide - Adults Only offers 290 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Free beach shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Casa Nostra
  • Grab & Go
  • Mosaico
  • Pico Negro
  • Retama Lobby Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle tours
  • Evening entertainment

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (130 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 9 floors
  • Built in 2001
  • Eco-friendly cleaning products used
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Pet fee: EUR 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jardines Teide
Meliá Jardines del Teide Adeje
Melia Hotel Costa Adeje
Meliá Jardines del Teide All Inclusive Adeje
Meliá Jardines Teide Hotel Adeje
Meliá Jardines Teide Hotel
Meliá Jardines Teide Adeje
Meliá Jardines Teide
Melia Jardines Del Teide Hotel Costa Adeje
Melia Jardines Del Teide Tenerife/Costa Adeje
Melia Costa Adeje
Meliá Jardines del Teide Adults Only
Meliá Jardines del Teide
Meliá Jardines Teide Resort Adeje
Meliá Jardines Teide Resort

Frequently asked questions

What is the cancellation policy at Melia Jardines del Teide - Adults Only?

Melia Jardines del Teide - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Jardines del Teide - Adults Only?

As of 7 Dec 2025, prices found for a 1-night stay for 2 adults at Melia Jardines del Teide - Adults Only on 14 Dec 2025 start from AU$497.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Jardines del Teide - Adults Only?

Yep, Melia Jardines del Teide - Adults Only has a free self car park. Onsite parking is limited.

Are there any beaches close to Melia Jardines del Teide - Adults Only?

Yep, Melia Jardines del Teide - Adults Only is a short 14-minute walk from El Duque Beach. Fun beach activities include scuba diving, body boarding and parasailing.

Is there a spa on site at Melia Jardines del Teide - Adults Only?

There's no onsite spa, but this property does offer services like massages.

Does Melia Jardines del Teide - Adults Only have a pool?

Melia Jardines del Teide - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Melia Jardines del Teide - Adults Only?

Melia Jardines del Teide - Adults Only features 2 outdoor pools, 3 restaurants and 2 bars.

What makes Melia Jardines del Teide - Adults Only a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Melia Jardines del Teide - Adults Only.

Is Melia Jardines del Teide - Adults Only family-friendly?

No, Melia Jardines del Teide - Adults Only is an adults-only property.

Does Melia Jardines del Teide - Adults Only serve breakfast?

Yep, buffet breakfast is on offer daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Melia Jardines del Teide - Adults Only?

No, Melia Jardines del Teide - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Jardines del Teide - Adults Only?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Jardines del Teide - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Reviews

Melia Jardines del Teide - Adults Only Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 91 out of 156 reviews
Rating 8 - Good. 45 out of 156 reviews
Rating 6 - Okay. 15 out of 156 reviews
Rating 4 - Poor. 3 out of 156 reviews
Rating 2 - Terrible. 2 out of 156 reviews

Reviews

10/10 Excellent

Damian

Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs work, not premium

Overall, hotel was OK. The staff really make the stay. Natalia is amazing, remembering guest names etc. Rooms need attention. TV in the room didn’t work consistently and was at a strange angle. The level check in, needs to be staffed properly or just let guests check in on floor 5. If I’m paying for a premium package, I am not hanging around for 30 minutes.
Stayed 7 nights in Aug 2025

10/10 Excellent

Geert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Aug 2025

10/10 Excellent

Lee

Stayed 7 nights in Jun 2025

10/10 Excellent

Glen Tod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, stunning pool, reasonable gym, great buffet breakfast, good range of entertainment every evening. Easy and free parking if you’ve hired a car. Stunning views of the coast from rooms and from the very nice bar. Lovely rooms with decent king size bed and nice bathroom/decent shower. A good 25 min walk to main restaurants and bars (we got a taxi for €5 each way which took 5 mins). Nearby about a 5 min walk, there is a great Indian restaurant that we ate at, there is a Thai and Italian restaurant and a little shopping mall which is modern and a good range of shops and a supermarket. Recommended.
Stayed 6 nights in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

2/10 Terrible

Ginette, Isleworth

Our flight out was cancelled and we couldn't get another for three days so had to cancel our trip. Hotel would not make any concession and refused to refund even a small part of the amount paid for 7 days half board.
Stayed 7 nights in Jul 2025

10/10 Excellent

Bethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

BETHEL

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and I will recommend you to friends and family.
Stayed 5 nights in Jun 2025

10/10 Excellent

Leo

Stayed 3 nights in May 2025

10/10 Excellent

Rosaline Jane

Stayed 7 nights in Jun 2025

6/10 Okay

Pauline

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room's very clean .staff was amazing. Especially Leila, Helena,Patricia,Patrick,Giovanni,Ari Made us feel so welcome. We would definitely come back and recommend this hotel to our friends and family
Stayed 7 nights in Jun 2025

10/10 Excellent

Garry John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great holiday
Stayed 14 nights in May 2025

8/10 Good

Sian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean hotel. Great rooms . Lots of steps in hotel and hilly outside of hotel
Stayed 7 nights in May 2025

8/10 Good

Julia Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, staff great , and evening entertainment enjoyable. However , still water only provided upon arrival, disappointing considering 5* hotel. Long walk/taxi/shuttle to beach.
Stayed 7 nights in May 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Amenities
Beautiful hotel. Pools are too. Staff can’t do enough to make your stay perfect
Stayed 7 nights in May 2025

10/10 Excellent

Lorraine

Stayed 6 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay. I would like to give special recognition to Leila, who was exceptionally kind, professional, and showed a genuine interest in ensuring my experience was enjoyable.
Stayed 11 nights in May 2025

10/10 Excellent

Andrew David

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, and the rooms are spacious and kept clean. Breakfast in the restaurant was really good with a great selection. The pool is nice but the sun loungers can get bit busy. The hotel is a bit of a walk from the beach and it’s uphill all the way back. Make sure to ask about the bottom entrance to save your legs!
Stayed 5 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings. Great evening entertainment. Excellent staff. Meals excellent. Definitely return to this hotel. All inclusive.
Stayed 7 nights in May 2025

10/10 Excellent

Jayas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. Recommend it 👍
Stayed 3 nights in May 2025

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at a Melia Hotel, and we booked a junior suite at 'The Level'. The service was excellent, so friendly and accommodating, nothing was too much. The benefits of the Level such as the exclusive pool, lobby, breakfast restaurant, drinks and snacks was definitely worth the upgrade. I'll certainly look for this brand again.
Stayed 7 nights in Apr 2025

8/10 Good

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Alyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the reception area and the first impression. The staff generally were very nice and attentive. A couple of staff members could have been more helpful. We resented being ‘told off’ by staff members for sitting in the weong place around the Level pool, for removing the Level refreshments out of the Level area when we were told by reception staff that we could take plastic cups from the pool area and go get a drink from the Level to take back with us. The rules were inonsistent and made no sense some of the time as its all the same hotel so why make it difficult for guests! The refreshments at the Level snacks buffet were not replenished quickly enough and when the milk ran out and I asked for it to be refilled, the member of staff who was restocking the fridge of cold drinks, told me she would finish stocking the fridge and then would get the milk. So she left me standing for quite some time and expected me to wait until she finished. This was not good customer relations. It would have taken her no time to just go grab some milk and then continue with fridge!!!
Stayed 4 nights in Apr 2025