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Hard Rock Hotel Tenerife

Luxury resort with 5 restaurants and 4 outdoor pools

Where to?

Dates

November 2025

December 2025

4 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

includes taxes & fees

16 Nov - 17 Nov

Explore the area

Avenida Adeje, 300, Adeje, 38670

Place, Golf Costa Adeje
‪7 min drive‬
Place, Fañabé Beach
‪10 min drive‬
Place, El Duque Beach
‪15 min drive‬
Airport, Tenerife (TFS-Tenerife South)
‪23 min drive‬

Room options

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room Single Use (Silver)

Exceptional

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

35 sq m
Sleeps 1
2 Twin Beds OR 1 King Bed

Deluxe Room (Silver)

Wonderful

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

35 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Gold)

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

35 sq m
Partial sea view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Platinum)

Excellent

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

35 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed

Studio Suite (Silver)

Excellent

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

50 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite (Gold)

Exceptional

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

50 sq m
Partial sea view
Sleeps 3
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Suite (Rock Suite Platinum)

Excellent

Highlights

Furnished balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Furnished balcony

Separate sitting area

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

80 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio Suite (Rock Royalty)

Wonderful

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

Free cots/infant beds

Flat-screen TV

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

50 sq m
Partial sea view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Studio Suite (Silver) - Family Friendly

Wonderful

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

50 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite (Gold) - Family Friendly

Very good

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

50 sq m
Partial sea view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite (Rock Royalty) - Family Friendly

Exceptional

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

Free cots/infant beds

Flat-screen TV

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

50 sq m
Partial sea view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Double Room Single Use (Rock Royalty)

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

Free cots/infant beds

Flat-screen TV

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

35 sq m
Sleeps 1
2 Twin Beds OR 1 King Bed

Deluxe Room (Rock Royalty)

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Executive Lounge

Free cots/infant beds

Flat-screen TV

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

35 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Connecting Gold)

Very good

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

70 sq m
Partial sea view
Sleeps 6
1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

Studio Suite (Amplified)

Excellent

Highlights

Furnished balcony

Soundproofed

Private outdoor hot tub

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Furnished balcony

Private spa tub

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

50 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Deluxe Double Room Single Use (Gold)

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Flat-screen TV

Pillow menu

Premium bedding

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Pillow menu

Sleeps 1
1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Double Room Single Use (Platinum)

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Flat-screen TV

Pillow menu

Premium bedding

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Pillow menu

Sleeps 1
1 King Bed and 1 Twin Sofa Bed

Studio Suite Silver - Single Use

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Flat-screen TV

Pillow menu

Premium bedding

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Pillow menu

Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Studio Suite Gold - Single Use

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Flat-screen TV

Pillow menu

Premium bedding

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Pillow menu

Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Suite (Rock Suite Diamond)

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite (Rock Suite Gold)

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Pillow menu

Furnished balcony

Soundproofed rooms

Air-conditioning

Heating

Connecting/adjoining rooms available

Free cots/infant beds

Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the area

Adeje

A luxury stay in Adeje awaits you at Hard Rock Hotel Tenerife. Within just a 15-minute stroll, you'll find Las Galgas and El Pinque. Highlights at this beachfront resort include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, The Beach Club, is open for lunch. 3rd Half Sports Bar is the resort's own sports bar, serving drinks along with dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 5651 square feet (525 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a children's swimming pool. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Costa Adeje resort, attractions include Siam Park and Fañabé Beach.

View more Resorts in Adeje

What's nearby

La Caleta National Park - 19 min walk - 1.6 km
Golf Costa Adeje - 7 min drive - 5.7 km
Siam Park - 10 min drive - 11.7 km
Fañabé Beach - 10 min drive - 9.8 km
El Duque Beach - 15 min drive - 9.8 km

Getting around

Tenerife (TFS-Tenerife South) - 25 min drive

Restaurants

‪Sessions - ‬17 min walk
‪H10 Atlantic Sunset Mike’s Coffee - ‬12 min walk
‪Britannia Inn - ‬18 min walk
‪Restaurante Judith - ‬14 min walk
‪The Beach Club - ‬14 min walk

About this property

Hard Rock Hotel Tenerife

Luxury resort with 5 restaurants and 4 outdoor pools

Some rates at Hard Rock Hotel Tenerife are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hard Rock Hotel Tenerife, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a fitness centre. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Adeje resort.

624 guestrooms or units

16 levels

2 buildings

5 dining venues

2 bars by the pool

3 swim-up bars

5 bars or lounges

5651 sq ft of conference space

525 sq. m of conference space

Built in 1979

Buffet breakfast (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Conference space

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Beauty salon

Bellhop

Lift

Smoking in designated areas

Coffee shop

Hard Rock Hotel Tenerife offers 624 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Pet-friendly

includes taxes & fees

8 Dec - 9 Dec

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Return airport shuttle (surcharge)
Secured, covered parking on site (EUR 12 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:30 AM to 10:30 AM
2 poolside bars
3 swim-up bars
5 bars/lounges
5 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

3rd Half Sports Bar
Montauk Steak House
Narumi
Suena Chido - Taquería
The Beach Club

Things to do

4 outdoor pools
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Free children's club
Full-service spa
Gym
Mini golf
Pilates classes
Playground
Table tennis
Waterslide
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
In-room babysitting
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

5,651 square feet of conference space
7 meeting rooms
Business centre

Outdoors

Beach loungers
Beach umbrellas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk

16 floors
2 buildings
Banquet hall
Biodegradable drinking straws available
Built in 1979
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Lifeguards
No plastic drinking straws
Reception hall
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

43-inch flat-screen TV with satellite channels
IPod dock

Food and drink

24-hour room service
Coffee/tea maker
Minibar

Air conditioning
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

Pets: EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
Only dogs are allowed
Maximum 2 (weight limit: 22 lb per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Covered self-parking fee: EUR 12 per day
Pet fee: EUR 40 per pet, per night plus a one-off EUR 100 cleaning fee
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. The property is professionally cleaned.

We should mention

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Tenerife Adeje

Hard Rock Hotel Tenerife

Hard Rock Tenerife Adeje

Hard Rock Tenerife

Hard Rock Hotel Tenerife Aje

Hard Rock Hotel Tenerife Adeje

Hard Rock Hotel Tenerife Resort

Hard Rock Hotel Tenerife Resort Adeje

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Tenerife?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Tenerife on 16 Nov 2025 start from AU$354.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Tenerife?

Yep, Hard Rock Hotel Tenerife has a secured covered self car park for EUR 12 per day. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Tenerife?

Yep, Hard Rock Hotel Tenerife is a short 19-minute walk from Tenerife Beaches. Fun beach activities include scuba diving. You can also find boat tours.

Is there a spa on site at Hard Rock Hotel Tenerife?

Yep, there is an onsite spa at Hard Rock Hotel Tenerife. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hard Rock Hotel Tenerife have a pool?

Yep, and guests love it! Hard Rock Hotel Tenerife has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel Tenerife have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Hard Rock Hotel Tenerife a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Tenerife.

Is Hard Rock Hotel Tenerife family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Hard Rock Hotel Tenerife is a hit with families.

Does Hard Rock Hotel Tenerife serve breakfast?

Yeah, complimentary buffet brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel Tenerife?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hard Rock Hotel Tenerife?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at Hard Rock Hotel Tenerife's 5 restaurants.

What time are check-in & check-out at Hard Rock Hotel Tenerife?

Check-in begins at 3:00 PM. Check-out time is noon.

Hard Rock Hotel Tenerife Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Max, Cononley

11 Aug 2025

Stayed 7 nights in Jul 2025

10/10 Excellent

Remonia

Travelled with family and small children

9 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was well maintained the biggest pool was under maintenance so every one was at the kids and other pool. It was packed but not too crowded surprisingly. The entertainment nightly was amazing . They have a kids club for teenagers and younger kids that was amazing. I highly recommend for a family vacation . The food choices were endless I did only the breakfast package. They even accommodated my early morning departure and provided entry to the breakfast area. The beach access for the property was not the greatest it was a big rocky if you don’t mind . Hotel was easily accessible to the bus .

Stayed 4 nights in Aug 2025

4/10 Poor

steven

Travelled with family

4 Aug 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Main pool closed under major re-construction, falsely advertised in photos as open on Expedia

Stayed 3 nights in Aug 2025

10/10 Excellent

Bahia

Travelled with family and small children, Travelled with partner

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place for family vacation, staff is beyond nice!

Stayed 7 nights in Jul 2025

10/10 Excellent

Adwoa

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Modern clean hotel. Friendly and helpful staff. Amazing and fresh selection of food at meal times. Convenient for transportation to explore the island

Stayed 7 nights in Jul 2025

2/10 Terrible

Kelly-Marie

Travelled with family

1 Aug 2025

Disliked: Cleanliness, staff & service

Cancel if you have chance of a refundable rate

Horrendous, dont even bother . Half the facilities are closed which we were not aware of! No beach access. Large family lagoon pool and all restaurants around it are closed. Woken up 8am all day to 12 hours of industrial power drills and extreme building site noise. Our view was a waste as we couldn’t see through the filth on the windows. Out hot tub was full of thick black pieces of dirt every time we turned it making it unusable. £3000 it cost me and me 3 children for our stay after upgrading via the hotel direct when hotels.com failed to resolve a issue. Complained about the building site and was told to take it up with hotels. Com on our return. Absolutely disgusting !!!

Stayed 3 nights in Jul 2025

6/10 Okay

Callum Declan

Travelled with family

29 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

American look but the typical Spanish “milking the cow” vibe for £££. Charge for things that personally put me off coming back for example: - You pay for half board and have to pay additional for soft drinks with evening meal… - asked for an extra hour checkout but they charge 70 euros….. Was just myself and my son. The service is a hit and miss.. some are smiley and nice. Some look at you with no smile like there’s something wrong with you… What you expect when travelling to Spain though! You can’t compare to Hard rock in USA. It’s just a place to say “I’ve stayed at hard rock” The people in USA make hard rock. Tenerife made it there own... I won’t be back again.

Stayed 4 nights in Jul 2025

10/10 Excellent

Barry

Travelled with family

24 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Travelled with partner

23 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great 3 day stay. Enjoyed the breakfast, adult pool area and live music. Lots of kids in the hotel.

Stayed 3 nights in Jul 2025

6/10 Okay

Gurwinder

Travelled with group

22 July 2025

Liked: Cleanliness, property conditions & facilities

Property was nice and clean but they failed to tell us eden pool would be closed given we booked 6 months in advance kind of ruined rhe experience not much to do around the hotel and some restaurants also closed

Stayed 4 nights in Jun 2025

6/10 Okay

David

Travelled with family

21 July 2025

Disliked: Property conditions & facilities

Breakfast bufffet was good. rest mediocre. Elevator was a real issue

Stayed 2 nights in Jul 2025

10/10 Excellent

Alison

16 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

The rock royalty receptionist on the 13th floor was amazing. She explained everything and couldnt do enough. She made us very welcome. The suite was beautful, hotel amazing.

Stayed 1 night in Jul 2025

10/10 Excellent

Joan Susan

Travelled with family

13 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the whole property and would definitely return to the Hard Rock Hotel

Stayed 3 nights in Jul 2025

8/10 Good

Bhasker Rai Pravinchandra

Travelled with partner

13 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

2 July to 12 July 2025 Couple in 60s. Vegan. We booked this hotel but it was only on arrival that we were told the main swimming pool was closed for renovation. The access to black sand / small rocks beach was not easy. 1. Staff. They were all friendly, professional. 2. Room. All amenities were good. The bed was comfortable. There was a wide selection of pillows. The main ones were too soft. Balcony with a sea view was excellent. 3. Food. We booked half-board. There was plenty of choice for vegans. All the food was delicious. The soups were excessively salty. On 3 occasions we just could not have the soup as it was excessively salty. Drinks were extra - 1 litre bottle of water for 6 euros is excessive. We bought a 5 l bottle from supermarket opposite and took water bottles for dinner. 4. Swimming pool. The main large one was closed. The 2 smaller ones were okay but it meant there was overcrowding. 5. Entertainment. The Aquacise sessions were great. Anita was brilliant. The DJs were great and played some normal music. We are not great fans of the Hard Rock music that played all day and in the evening. We will not miss that. 6. Closeby We accidentally discovered the seafront walk. It would have been good if the hotel staff had mentioned that. Also we got to know of the shuttle bus into Central for a sandy beach at 1am everyday.

Stayed 10 nights in Jul 2025

2/10 Terrible

Rachel

Travelled with partner

9 July 2025

Disliked: Amenities, property conditions & facilities

The main pool was closed and nothing was done to make up for this. The remaining pools were packed and service non existent as a result

Stayed 7 nights in Jun 2025

10/10 Excellent

Andrew

8 July 2025

Liked: Cleanliness

Stayed 5 nights in Jul 2025

8/10 Good

Adeniyi Timothy Oladele

Travelled with partner

5 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Generally okay

Stayed 3 nights in Mar 2025

10/10 Excellent

viktoria

29 June 2025

Stayed 3 nights in Jun 2025

8/10 Good

Zoe

22 June 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

22 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Jun 2025

10/10 Excellent

Malieka

19 June 2025

Stayed 4 nights in Jun 2025

6/10 Okay

Kevin

6 June 2025

Liked: Cleanliness

People are nice. The main pool and all that goes with it was down and will be down for months. It left us with no activities. Food was not the best. The staff in the buffet area was brutal. We would never stay again. The food places across the way was fantastic.

Stayed 2 nights in Jun 2025

4/10 Poor

Lucy

Travelled with family

6 June 2025

Disliked: Property conditions & facilities

Massively hone down hill. Complete carnage !

Have stayed here many times over the years, this is the worst stay we’ve ever had. Lagoon pool is closed so the remaining pool (non adult) is carnage - full of huge inflatables and completely overcrowded. Buffet same every night, limitations on all inclusive. Not enough staff at bars and restaurants and WIFI now been down for 48 hours. Desperately needs investment and staff need trained in customer service. Redeeming features - a fantastic life guard team who had to save a child this morning - not surprising given the number of children in the very small pool. Avoid this hotel until the renovations are done. Won’t be back.

Stayed 2 nights in Jun 2025

2/10 Terrible

Chee Yen Suzanna

1 June 2025

Stayed 7 nights in May 2025

2/10 Terrible

Andrew

Travelled with family

19 May 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service

My hell at hardrock

Staff were very rude , Lunch at the beach bar my youngest didn’t get his food for 90mins by that time I had to take him to another place - Imagine a 9 year old not eating for 14 hours - Staff didn’t care actually said we will bring the food when ready after 90 minutes - Charged me for ordering water even though I asked for tap - Staff were so rude I spent almost £2000 for 2 nights and the service was awful, Disgusting almost to the stage I would say don’t come here

Stayed 2 nights in May 2025

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