2/10 Terrible
Stephen
4 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Stayed in Point A's a few times and they have been a cheap option for a stop over in London. This time i had a issue and my suspicions were confirmed that you should think of them as the ' Ryanair' of hotel's.
My sink was blocked and over flowed , i even hilariously got the ' we are full tonight' line during a long and fruitless discourse with the staff. Amazingly after some push back they had another room, would be sorted by the time i came back from my evenig etc notes would be left for the next shift etc
Of course none of this happened , eventually not one but two rooms seemed to be found.
I will be complaining via email so lets see how that goes ...but as with a budget airline , enjoy the price but of your bags go missing or you're delayed for 3 days dont expect any level of help or customer service.
Stephen
Stayed 1 night in Feb 2024