Save

Phoenix Hotel

3.5 star property
Victorian hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Phoenix Hotel

Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Restaurant
Reception
Shower, free toiletries, hair dryer, towels
Reviews
8.8

Excellent

Popular amenities

  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • Business servicesBusiness servicesBusiness services

Your area essentials

Map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Popular LocationKensington Palace13 min walk
  • Popular LocationHyde Park17 min walk
  • Popular LocationKensington High Street19 min walk
  • AirportLondon (LHR-Heathrow)36 min drive

Room options

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Double

Small Double

Small Double

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 2 sq m
  • Sleeps 4
  • 4 Single Beds

Similar properties

Exterior
Tudor Court Hotel
Free WiFi
Room service
Housekeeping
24/7 front desk
4.2 out of 5, Very good, (1082)
The price is AU$510
for 1 night
includes taxes & fees
25 May - 26 May
Tudor Court Hotel

About the area

London

At Phoenix Hotel you'll be within just a 10-minute stroll of popular attractions like Kensington Gardens and Portobello Road Market. Highlights at this Victorian hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a snack bar/deli and coffee/tea in a common area. .Attractions within a 20-minute walk of this London City Centre hotel include Hyde Park and Kensington High Street.

What's nearby

  • Kensington Palace - 13 min walk
  • Hyde Park - 17 min walk
  • Kensington High Street - 19 min walk
  • Royal Albert Hall - 5 min drive
  • Oxford Street - 7 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • Bayswater Arms - 3 min walk
  • Joe & the Juice - 4 min walk
  • Gold Mine - 2 min walk
  • Four Seasons - 3 min walk
  • McDonald's - 3 min walk

About this property

Phoenix Hotel

Victorian hotel with 24-hour front desk and restaurant
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Phoenix Hotel offers 125 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club, cash and mobile payments. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Phoenix Hotel?

Phoenix Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Phoenix Hotel?

As of 11 May 2024, prices found for a 1-night stay for 2 adults at Phoenix Hotel on 12 May 2024 start from AU$274.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Phoenix Hotel?

No, Phoenix Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Phoenix Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Phoenix Hotel?

Check-in begins at 1:30 PM. Check-out time is 11 AM.

Are pets allowed at Phoenix Hotel?

No, pets are not allowed.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 1002 reviews" "
Rating 8 - Good. 425 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Vincent

Liked: Cleanliness
Likes: Clean, reasonable value for price. Dislike: Inconvenience-no ramp to facilitate luggage hauling; considerable pre-dawn park maintenance noice; need bottled water at check-in
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Room is comfortable, cleanliness is great and housekeeping staffs were great. Staffs in restaurant also nice and hardworking serve clients. However the receptionist is not friendly at all especially women wearing glasses. She seems don't want to entertain enquiries and I feel like she is racist. The way she talk is just she is the owner of the building and I was one of her staffs asking questions. Mens at the reception are ok especially at evening and night shift. Check out is before 11am which I feel ridiculous and they have space for luggages at the back of helpdesk / refeptionist. Unfortunately you need to put by yourself and it is not safe at all because anyone can go and out from this baggage space.
Stayed 1 night in Jan 2024

8/10 Good

W.Houston, Hempstead

Looking for a clean and well-maintained hotel to crash and refuel? This is it. No frills, but very simple and comfortable enough. Very close to Bayswater and Queensway tube stations, as well as Hyde Park and Kensington Gardens.
Stayed 5 nights in Jan 2024

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023

8/10 Good

Alexander

Stayed 1 night in Jan 2024

10/10 Excellent

Annalisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great, nice breakfast, comfortable room and great service. The hotel is close to the subway and perfect to visit the city center.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alexander Senyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Polite and professional staff. I stayed by myself and the room was small but more than enough for one person. Some people might expect more in the way of bathroom amenities, but the only thing I missed was toothpaste. Shower was nice and powerful, although it'll be a squeeze if you're on the larger size. I actually said "Yes!" When I saw the jammy dodgers that were included with the tea and coffee, of which there were plenty. Breakfast was really good with something for everyone and lots of it. The dining room was also very nice and made me want to stay, rather than wolf down my food and leave. I'm already planning to stay again on my way out of the UK.
Stayed 1 night in Dec 2023

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allways top marks for the phoenix hotel as allways. Colin potter
Stayed 4 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023