6/10 Okay
David
Travelled with family
15 Feb 2024
Kind of a mixed bag
The hotel could use a real facelift - while the lobby may be ok, there was paint peeling off the walls in our bathroom, and the door was warped so it made a terrible sound when you opened or closed it. On our first day, the first-floor hallway had a terrible musty smell (but that was corrected). The location is fantastic, close to Russell Square tube station, plenty of food/ grocery/ bar/ pub options within walking distance. A big plus is the complimentary breakfast, which was outstanding, and the staff working it were great. Unfortunately, the concierges weren't knowledgeable about tourist attractions, which is not a good look, and the front desk staff wasn't all that helpful.
David
Stayed 4 nights in Feb 2024