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4.6 out of 5

"We would highly recommend this property if you are staying in London as it is close to all public transport, walking distance to Hyde park. The staff ... " More

By a verified traveller on Sun 21 Jul 2019

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Hotel Description

Fraser Suites Queens Gate puts you in the heart of London, within just a 10-minute stroll of Natural History Museum and Victoria and Albert Museum. Highlights at this aparthotel include a bar/lounge, a 24-hour business center, and in-room kitchenettes.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, an iPod dock, and a sitting area. In-room dining is easy with a kitchenette that comes equipped with a refrigerator and a microwave. A coffee/tea maker, a safe, and a hair dryer are also available. Weekly housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Other amenities include a snack bar/deli, coffee/tea in a common area, and laundry facilities. Continental breakfast is available on weekdays between 7:00 AM and 10:00 AM.

Sights within a 15-minute walk of this London City Centre aparthotel include Science Museum and Kensington Gardens.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$257* Per night/room 31 Mar. - 1 Apr.

Deluxe Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Bedroom

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Executive Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Fraser Suites Queens Gate ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fraser Suites Queens Gate

Everyone (5) Couples (3)
5 out of 5

Posted by on 20 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by William

Dear ListaYour feedback is incredibly valuable to us, and we appreciate you taking the time to share it.Thank you Kind Regards

5 out of 5
We would highly recommend this property if you are staying in London as it is close to all public transport, walking distance to Hyde park. The staff were extremely helpful.

Posted by on 21 Jul. 2019

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4 out of 5
great location for ease of access to the underground, Hyde Park and walking distance to the Palace.

Posted by on 24 Jun. 2019

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3 out of 5

Great location, but some things need improving.

Pros: Fantastic location. Really well equipped gym. Held our luggage after checkout.
Cons: Service levels. Information pack in the room.
Location: Right next to the Natural History, Science & Victoria & Albert Museums. Lots of family friendly restaurants, & several supermarkets. Tube 5 mins away.
We picked Fraser Suites Queens Gate because the location was fantastic. Imagery on website also looked great. In the flesh, it's a lovely building with heaps of character, a very well equipped gym (which we didn't get a chance to use), and generally looks good. On closer inspection the room looked like it needed some repairs, and the bed wasn't the comfiest. The compendium also didn't provide a lot of information (eg: there is a laundry on site for guests; time breakfast finishes, etc). My main impression though was the service - while some staff were professional and helpful, others were the complete opposite. We were charged GBP15 for an additional duvet when I requested one, and the response from the staff member to that request was surprisingly rude. On checkout, the charge was removed without my requesting it by the manager on duty, which I really appreciate - he did say we should not have been charged. That certainly went a long way to redeeming them, but emphasises my point about the inconsistency in service levels. Lastly, I would not recommend the breakfast - there are cheaper and better options in the neighbourhood.

Posted by , from Brisbane on 15 Jul. 2018

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5 out of 5

Excellent location

Enjoyable stay - great location with good facilities and efficient courteous staff

Posted by on 27 May 2018

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5 out of 5
We stayed at a serviced apartment at FraserSuites Queensgate for a week. It was clean,comfortable, quiet and in a fantastic location - close to tube station, bus, grocery store, restaurants, museums, and there was even a laundromat a short walk up the road. The staff were friendly and helpful.

Posted by , from Brisbane on 4 Nov. 2017

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Comment from Hotel Management

24 Nov. 2017 by Vijay

Dear Liz, Thank you for the great review of our hotel and appreciating our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vijay - Front Office Manager

5 out of 5

Great hotel, great staff, great location

Staff were excellent and nothing was a bother to them. Room was very clean and well maintained. Very good value for money. Definitely stay here again and highly recommend

Posted by , from Australia melbourne on 18 Sep. 2015

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4 out of 5

Nice hotel, big rooms and close to the station

After a lengthy trip that had me arrive at 11am, the room was not quite ready but they promptly found a room for me - politely asking if I was OK with a disabled bathroom - which I was. It just meant it was bigger than usual with handle bars and less obstacles. Definitely recommend it - especially if you need to get around on the Picadilly line or wanting to visit the museums which are close by. Massively tall ceilings and big room space.

Posted by , from Melbourne on 5 Sep. 2015

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5 out of 5
Pros: Comfort and location
Location: Natural History Museum and V & A Museum just several minutes walk away.
The location, close to bus and tube, shops and restaurants, is ideal. Staff were always helpful and pleasant. We spent a week there and used the kitchenette facilities each day. It is well equipped and all appliances were in working order. We requested a suite with easy access and were given a ground floor room facing busy and noisy Cromwell Road. We thought this might be a problem but, in fact, it was not. We slept well in a very comfortable king-size bed. If you think you may be worried by the noise, ask for a suite not facing the busy road. We would return to Fraser Suites.

Posted by , from Melbourne, Australia on 14 Jun. 2015

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Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room. A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Fraser Suites Queens Gate. This London aparthotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 7 levels
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Transport

  • Train station: West Brompton Station (2 km / 1.2 mi)
  • Metro station: Gloucester Road Underground Station (0.2 km / 0.1 mi)

Room Amenities

Fraser Suites Queens Gate offers 105 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. 40-inch LCD televisions come with digital channels. Kitchenettes offer refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Sitting area
  • IPod dock
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM and 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Guest will receive an email before arrival 24 hours
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Property follows sanitisation practices of Safe, Clean and Legal (Quality in Tourism - UK)
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 12 for adults and GBP 9 for children
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fraser Suites Queens Gate
  • Fraser Suites Queens Gate Aparthotel London
  • Fraser Suites Queens Gate London
  • Queens Gate Fraser Suites
  • Fraser Place Queens Gate Hotel London
  • Fraser Place Queens Gate London
  • Fraser Suites Queens Gate London, England
  • Fraser Suites Queens Gate Aparthotel
  • Fraser Place Queens Gate London
  • Fraser Suites Queens Gate London
  • Fraser Suites Queens Gate Lon
  • Fraser Suites Queens Gate London
  • Fraser Suites Queens Gate Aparthotel
  • Fraser Suites Queens Gate Aparthotel London

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.