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Customer Experience Rating
5/ 5

I used the app and it worked really well.

Customer Experience Rating
5/ 5

Clean rooms, helpful staff, well located

Customer Experience Rating
1/ 5

The booking was through Expedia that diverted to Wotif.

We booked the right date to check into our hotel, but the system changed the date when accepting to book causing our bad experience. Called the Hotel, they confirmed our complaint has happened before. Called Expedia and they confirmed our complaint has happened before too, but they wanted to charge us a penalty fee to correct the date.

We wanted to cancel because of this and Expedia wanted to charge a cancellation fee. We were on the phone for over 30 mins eventually getting the date changed correctly without a penalty fee.

No, it was not a good experience for us.

Jim Hilder – Perth Western Australia

Customer Experience Rating
5/ 5

The process is EASY

Customer Experience Rating
4/ 5

Yes good service but web site keeps dropping out. Had to re enter information 4 times.

Customer Experience Rating
5/ 5

Great service, very professional

Customer Experience Rating
5/ 5

booking was easy to complete after going through the comparisons – good outcome

Customer Experience Rating
5/ 5

Good information. Easy procedures.

Customer Experience Rating
4/ 5

Online booking process worked well.

Customer Experience Rating
4/ 5

Good choice of accomadation and easy to book.