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Customer Experience Rating
3/ 5

System easy to navigate and book.

I do not like the inability to save confirmation of the booking, and copy of the receipt. We are not allowed access to facebook on work computers, and I do not use privately, so this option is of no use to me. I would prefer to have confirmation and receipt saved on the desktop, in appropriate folder for tax etc.

Additionally, the ability to save details of the booking as an app may be exciting to the 85% of the population who use ‘smart’ phones, but is next to useless for people with flip phones. As above: I would prefer to have option to download copy of booking confirmation and receipt, to save in appropriate file on the computer.

By the way, there is presumably a rising backlash against ‘smart’ phones, so maybe in the future less people will want an app?

Customer Experience Rating
4/ 5

Efficient simple processor

Customer Experience Rating
1/ 5

Was told they would call back and never did.

Customer Experience Rating
5/ 5

Just what we needed

Customer Experience Rating
5/ 5

Fantastic service quick and easy

Customer Experience Rating
5/ 5

Efficient and accurate booking

Customer Experience Rating
5/ 5

You don’t have to worry about anything flights and hotel they are so cheap..I have absolutely no complaints

Customer Experience Rating
4/ 5

Yes

Customer Experience Rating
5/ 5

Fast efficient and no problems

Customer Experience Rating
5/ 5

Ease of use, Cost saving benefit.