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Customer Experience Rating
4/ 5

It was easy to see the type of room and hotel we were booking and it clearly showed the features of the accommodation.

Customer Experience Rating
5/ 5

Everything went seamlessly and WOTIF provided just enough info to not overwhelm but to reassure sufficiently.

Customer Experience Rating
4/ 5

Went through Trivago at wotif was best price for the hotel we selectef

Customer Experience Rating
5/ 5

Quick and easy. All instructions were clear and easy to follow. No hassle with any part of the booking (except choosing exactly what we wanted 😉 )

Customer Experience Rating
5/ 5

Wotif is a quick & easy site, offering fabulous accommodation.

Customer Experience Rating
4/ 5

In general, all very good. Where the accomodation deals have breakfast included, I’d like to see more detail about the breakfast – toast and cereal, hot breakfast to order, full buffet or whatever. At the moment there is no indciation of just what the breakfast is.

Customer Experience Rating
5/ 5

I was able to get a refund on my booking, even though the deadline for this had passed. The customer service representative was professional and competent.

Customer Experience Rating
1/ 5

The one star is not for Wotif but the appalling hotel booked through them who, when I was 10mins away, rang to advise in a rude manner, that I did not have a room, they had no rooms for 3 people, and it was my fault for not checking that. Everytime I tried to explain I had a booking via Wotif for 3, the receptionist told me to stop yelling and even threatened to call the police, even though I could hardly get a word in. Incredible.

Customer Experience Rating
5/ 5

Very fast and efficient process
I had my booking confirmation from the airline within minutes
Well done Wotif

Customer Experience Rating
4/ 5

Well organised and easy to access.