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Customer Experience Rating
5/ 5

Excellent service, responded immediately to question asked via email.

Customer Experience Rating
4/ 5

Good clean comfortable hotel
Car park suits small cars

Customer Experience Rating
4/ 5

Booking on line was easy and prompt confirmation was appreciated

Customer Experience Rating
5/ 5

Excellent customer service

Customer Experience Rating
2/ 5

No where i could cancel my hotel

Customer Experience Rating
5/ 5

it was really easy and quick to get a room at a fantastic price

perhaps a trip planner or itinerary builder might be a great add on

for example i had a function at the ivy which is why i stayed, i booked parking on pitt st, stayed at City Lodge hunter St and was able to walk to ivy all on the same city block

if there is an add on to say “What are you doing tonight” and then suggestions to for parking or restaurants or places of interest etc that jump in. also include something about travel times to get to the hotel and to your function. then you can plan very carefully

i used Wilson parking book a bay and got a great deal on overnight parking for $30.50 literally round the corner from everything. so if parking providers want to jump in and offer deals or discounts

Customer Experience Rating
4/ 5

Quick and easy reservation of motel room

Customer Experience Rating
4/ 5

ok

Customer Experience Rating
5/ 5

The lady in custom service team helped me a lot in a very friendly manner.

Customer Experience Rating
4/ 5

all was good except could not find one room at lowest price offered, was not supprised, JFK