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Customer Experience Rating
4/ 5

Easy to use

Customer Experience Rating
5/ 5

Easy to use
I like seeing pictures of the different rooms to be able to compare, though this isn’t as easy to do on the app than the website
I use this site every time I’m booking a hotel

Customer Experience Rating
4/ 5

had some bad experiences making booking – prices change erratically

Customer Experience Rating
5/ 5

Unfortunately I had to cancel my reservation. There was no fee as I gave sufficient notice. It was difficult to find the number to call. The hotel gave me the number. The cancel process was fully automated when I called from the phone I registered with. That wow factor gained an extra star.

Customer Experience Rating
5/ 5

Quick, easy

Customer Experience Rating
5/ 5

The whole experience was simple and very effective – i had my booking completed within less than one minute and there were no issues or dramas

Customer Experience Rating
4/ 5

Everything went smoothly

Customer Experience Rating
5/ 5

The staff member was very considerate and thoughtful when an emergency caused me to change and delay my booking. His kind words were noticed

Customer Experience Rating
4/ 5

it was easy

Customer Experience Rating
5/ 5

I had no trouble booking and the motel was just as advertised. They were expecting us and were very helpful