Wotif Reviews

Accomodation is easy to search for and the booking process is straight forward. We use Wotif everyime we travel

all right

Simple search process. Fast and easy booking.

Easiest booking ever

My experience with the booking was poor due to the system defaulting to the date of the booking. My initial contact with wotif and its representative was disappointing. my second call responded within the time frame he stated, with a result that showed commonsense does prevail at wotif.

I spent all day on the telephone with your customer service people.
I booked a room in a transit hotel in Singapore. I booked what I thought was one night. paid and then on my receipt was
one night 23 july
then underneath were details of your booking 6 hours from mid night to 6,am.
I telephoned cs . I told the guy that I booked for one night and that if I did not get that I wanted to cancel. Your man (located in India) kept me on the phone and said he was telephoning the hotel. He said that the hotel would not cancel the booking or refund the money. He offered me a wotif voucher for $100.
I told him I wanted the full refund as on your booking website it clearly states FREE Cancellation..
Later I telephoned the hotel direct. they said they did not receive an telephone call from wotif about the matter. the hotel staff told me that wotif takes the customer money first before handing over a portion to the hotel.
I was furious. I telephone again and got the supervisor who kept blocking.
several hour later I telephoned again and got a very pleasant women who after some time said she had sorted out the problem and had put $50 into my account.
I do not know if this isd true or not. In the meantime I have initiated recovery from the band and have begun discussions with lawyers about legal action.

I would use them again as i have in the past , i have never had a problem with a booking , and knowing you have everything in place zfter traveling to a destination whether local or interstate it’s good to know when yu arrive there is no problems.

Ease of booking

The site was easy to understand and the price was good even though the hotel was slightly cheaper directly

Easy to use