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Customer Experience Rating
3/ 5

I actually put in a request for 2 rooms and it only booked one so I had to repeat the booking process for the second, I hope the hotel doesn’t think I made a mistake and ignores the second reservation

Customer Experience Rating
3/ 5

Good.

Customer Experience Rating
5/ 5

So Easy !!!!!!!!!!!!!!!!!!!!!!

Customer Experience Rating
4/ 5

good

Customer Experience Rating
4/ 5

The service provided a good competitive price for the accomodation.There was a time delay in the motel receiving confirmation of payment for the suite resulting in having to ring Wotif to see what was happening and a long wait in reception but eventually confirmation of payment was received

Customer Experience Rating
1/ 5

I looked up accommodation for Sydney for the date 23/4/18, check out 24/4/18 via Trivago, they passed me on to Wotif and somewhere in the process I was put down for the 14/5/18. Only realising this when I turned up to check in after 6 hrs of travel.
Date confirmation needs to be highlighted better before payment.

Customer Experience Rating
5/ 5

Helped me achieve exactly what I needed to.

Customer Experience Rating
5/ 5

fantastic. first time I’ve used it and it easy to use and efficient

Customer Experience Rating
5/ 5

Great service. Mistake made by myself in the booking and the customer service sorted it straight away.

Customer Experience Rating
2/ 5

Actually read and pass on request on booking
Asked for high floor light sleeper. Was given 2nd floor next to main road and traffic lights
We asked for a higher floor after a half hour of noise and was placed on the 7 th floor
Both rooms were terrible and on the back corners obviously wotif custermers get the hotels unwanted rooms