Wotif Reviews

I received this response to a complaint made last week. My friend and I turned up in Cunnamulla thinking we’d booked two rooms. I made the booking at 11:30am however when we arrived later that day – approximately 4pm – we were informed by the owner of the hotel they’d been booked out for weeks. There was a function on and there was no possible way Wotif had confirmed a room for us at this establishment. Now the Wotif representative called Mahua has stated it’s my fault because I wasn’t there are 2pm. My response to him precedes his / hers to me.

From: Deirdre XXXXXXXXXXXXXX>
Date: Monday, 8 October 2018 at 5:46 pm
To:
Subject: Re: Accommodation:Review Itinerary – Case ID : [REQ:M-22011064]

Mr Matua,

Check in was available from 2:00pm – standard check in time for Australian hotels – we did not have to be there at 2pm. I met the owner on arrival at the hotel and she stated Wotif have been double booking her establishment for weeks. The owner was adamant all of their rooms had been booked for a function months in advance. So don’t go telling me it’s my fault. Wotif stuffed up! Wotif majorly inconvenienced us and we won’t be using your service again. We had to drive 200km to the next town to find a bed for the night. The aforementioned function that had booked out the Club Boutique hotel had also booked up every other available hotel room in town. A $50 credit voucher is an insult. Very poor form.

Now, I’d appreciate your understanding in this matter.

D #######

From:
Date: Monday, 8 October 2018 at 3:38 pm
To: xxxxxxxxxxxxxxxxxxx
Subject: RE: Accommodation:Review Itinerary – Case ID : [REQ:M-22011064]
Dear Deirdre,

Your itinerary: 7384137608527

Thank you for getting in touch in regards to your booking for Club Boutique Hotel Cunnamulla about refund.

I have tried to contact you at 61-(042) 4927989; however, left a voice mail.

I apologise for the inconvenience caused.

I would like to inform you that your check-in time was at 2.00 pm and you arrived late. However, there was check-in instructions in the property details that if you arrive after check in time, contact the property in advance using the information on the booking confirmation to confirm the reservation.

However, I have sent an email to the hotel regarding the same. Please allow us 24 to 48 hours once we get the response from the hotel we will assist you accordingly.

I appreciate your understanding in this matter.

Kind regards,
Mahua
Wotif.com Customer Support

Good service

The staff were lovely & helpful, the accommodation was clean & facilities sufficient for my needs, The process of booking was quick & simple & the pricing was great.

Made a mistake in booking with the wrong dates. Was really helpful in sorting this out and getting onto the hotel to change without forfeiting the cost.

They were really good in that you can book the hotel or motel straight away not reserve it then get told we missed out. Lots of hotel options too.

It is so easy and the price value for what you get is awesome

Good communication and options for accom, great prices!

iT WAS EASIER THAN OTHER SITES. NO FUSS, CHOICE OF TICKETS WITH BAGGAGE (AND WITHOUT BAGGAGE) and VERY STRAIGHT FORWARD

Wotif is the only online booking facility that I have not had issues with. I have never been charged for a room that was not available like I have with several others. I know each time I book there will be no issues at the other end. Great service please don’t change a thing

Have never had a problem booking with Wotif and will continue to use them.