2/10 Terrible
Matthew
Travelled with partner
24 Apr 2025
Disliked: Cleanliness, amenities, property conditions & facilities
To summarise my reasoning and experience - this is why I believe that a full refund is necessary :-
* Room was not available on arrival (email indicated that it was)
* Room had not been cleaned (and probably wouldn’t have in time unless we had arrived at 12:30pm and made contact re the missing key).
* Cleaner took well over an hour to get this tiny single room clean.
* Room looks (and is) absolutely nothing like the photos represented on Wotif - room is not an apartment, it is a single small room with a small bathroom attached.
* Issues with room:-
- it is filthy and potentially dangerous - there are obvious signs of toxic mold throughout the room and especially in the bathroom and around the kitchenette
- The shower door is broken and hanging off - being glass this is serious
- The toilet seat is hanging off, moves from side to side
- There is a “decorative” piece of wood that is hanging off the wall and has nails exposed
- There are external lights that cannot be turned off that light up the entire room all night
- it is extremely dated
And there were several attempts by people (or one person) to gain access into the room whilst we were in it (before I even made the complaint)
Matthew
Stayed 1 night in Apr 2025